Elizabeth Brooks

**** ****** ** **, ***** Canton, OH, 44720 * 434-***-**** * ad00q6@r.postjobfree.com

EXPERIENCE

RTI INTERNATIONAL, North Canton, OH

DCS Field Supervisor NSDUH, Jul 1999 - Jan 2021

•Monitor remote professional staff performance to ensure that goals are met.

•Hire, train, and evaluate personnel.

•Confer with peers and supervisors to develop methods and procedures to increase production, assure excellent data quality, and oversee case management and costs.

•Remotely direct and supervise a team of employees engaged in CAPI/ACASI interviewing on the NSDUH Project in New York.

•Available for staff and respondent calls from 7 AM-10 PM

•Create and maintain documents to track and enhance staff improvement

•Review and approve staff payroll and expense reports for processing weekly.

•Maintain clear communications with all staff through voice, email, video conference and text.

•Strict adherence to deadlines and project protocols and procedures.

•Oversee case management of region providing mentoring and coaching as needed to continue to upgrade staff skill sets.

EDUCATION

JAMES MADISON UNIVERSITY

Harrisonburg, VA

M.Ed. Reading Education (May 1981)

•GPA: 3.5

•Relevant Coursework: Secondary and Adult Reading Education

•Extracurricular Activities: American Red Cross Board, Shenandoah County, VA

WARTBURG COLLEGE

Waverly, IA

Bachelor of Arts (B.A.) Speech/Drama/English (May 1970)

•GPA: 3.25

•Relevant Coursework: Minor in Business

•Awards & Honors: Phi Beta Kappa, Alpha Psi Omega

COTTEY COLLEGE

Nevada, MO

General Theater/English (May 1968)

•GPA: 3.75

•Awards & Honors: Phi Theta Kappa, Alpha Psi Omega

ADDITIONAL SKILLS

•Training and Curriculum Development

•CAPI, ACASI

•Microsoft 365

•PC and Mac literate

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