PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

LAVONTA RAVON

CHURCHILL

■ Louisville, KY 40211 ■ 502-***-**** ■ ad00pc@r.postjobfree.com ■ Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking Ramp Agent position. Offering excellent communication and good judgment.

• Victim Advocacy

• Emotional Support

• Quality Assurance

• Staff Meetings

• Local Government

• Victim Services

• Great Communication Skills

• Community Services Coordination

• Outreach Initiatives

VICTIM SERVICES COORDINATOR 11/2015 to Current

Louisville Metro Government, Louisville, KY

Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.

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Developed and created programs and monitored effectiveness against individual participant needs.

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Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.

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• Referred families to shelters, legal resources and educational programs. Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.

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Conducted community workshops to promote different programs and educate public on available services.

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Worked with senior case managers to coordinate team development activities and trainings.

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RAMP AGENT 12/2018 to 01/2020

DGS Delta Global Services, Louisville, KY

Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.

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Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 10 daily flights.

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• Transferred luggage from aircraft to collection areas safely using tow equipment.

• Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.

• Connected electrical power unit and hoses to aircraft. EDUCATION

Cleaned airplanes between flights, sanitized lavatories and seat trays as per company specifications.

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Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.

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• Stocked aircraft cabins with necessary equipment and supplies.

• Operated equipment while observing standard safety procedures. Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

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• Strapped items down over protective padding to secure throughout transportation. Verified quantity and description of materials received by checking merchandise against packing list.

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GUEST SERVICES MANAGER 03/2005 to 11/2015

Marriott, Louisville, KY

• Reviewed upcoming events and planned for expected challenges. Maintained high employee satisfaction and performance with hands-on and collaborative style.

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• Set and managed policies for concierge services and guest relations.

• Developed and implemented strategies to improve guest experiences and build loyalty. Handled front desk and guest services budget and outlined adherence plans for specific positions.

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Assisted with check-ins and check-outs during high traffic seasons to deliver excellent customer service.

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Managed 10-15 staff members to deliver timely and courteous guest service in front desk, housekeeping and maintenance operations.

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• Attended to customer needs, responding to questions, complaints and escalations.

• Monitored staff training, scheduling and shift changes.

• Reviewed daily bookings, preparing guest rooms prior to arrival. Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.

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No Degree : History Teacher Education

Kentucky State University - Frankfort, KY

High School Diploma : 05/1992

Marion C. Moore High - Louisville, KY

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