870-***-****

ad00p6@r.postjobfree.com

Wallace Nichols

· Objective

Seeking employment that will allow me to utilize my skills and talents for my employer while growing professionally.

· Experience

Lead Engineer

HCLTech 10/2022 – Present. Huntsville, AL

The Data Center Lab environment provides server racks in the data center for not only testing applications but for developing and engineering new product lines with the continuous evolving hardware development. I provide hardware support which not only involves standard break fix, but using the tools developed by the hardware vendors working directly with the customer that are used from the Linux command line in troubleshooting a wide array of errors posted by the individual component shelves of the hosts installed in the racks. I am also responsible for assisting the teams that work with the production servers when needed. My day-to-day responsibilities consist of hardware break fix, customer support utilizing the customers own in-house developed system for the creation and tracking of tickets that are generated by host errors including other issues hindering the performance of host components. There is an SLA tied to each ticket generated which our team is expected to escalate priority based on the age of each ticket generated, other duties include ad-hoc testing of components by working with lab team members to create errors by each component for developing ticketing processes for the implementation of new systems in the data center.

Data Center Hardware Technician II

5/2018 – 10/2022 Acxiom Conway, AR

I provided highly visible customer support through providing onsite installation of server hardware equipment as well as providing upgrades and repairs in the Conway, Arkansas data center. The primary tool for monitoring the quality of systems was the ServiceNow web based application where tickets were created by systems administrators or by the Zenos system, and I would respond to the tickets by prioritizing the levels presented. I also acted as a liaison with the customer on administrative and technical matters for assigned projects or restoration of systems. My other responsibilities included engaging with architects, clients, and other data center personnel as need for planning systems installation or repair which included but not limited to server hardware, tape and disk storage, networking, and some systems administration of Linux servers including user account unlocks, password changes, and storage increase from clearing log files.

Senior Specialist

1/2015 – 5/2018 HCL America Arkansas Nuclear One Russellville, AR

My responsibilities included desktop and laptop support for end users, hardware installation, server maintenance on Dell and Cisco servers, Cisco switch configuration, and Xerox copier / printer configuration. My responsibilities regarding local servers at Arkansas Nuclear One included documenting server hardware configuration, physically installing servers in server racks including cable management, and scheduling server maintenance with plant personnel. I was also responsible for maintaining the help desk by monitoring incoming requests in Service now, responding to them by contacting the end user, providing remote support as well as going to the end user’s desk and helping them resolve desktop application issues. I was also responsible for reporting asset installations by keeping databases and excel spreadsheets up to date with accurate data and providing some backup assistance with telecom installations and troubleshooting including 110 and 66 block punch downs.

Systems Administrator

9/2006 – 1/2015 VP Buildings Pine Bluff, AR

As the local Systems Administrator for the Pine Bluff service center my duties included maintaining the integrity of our file system including disaster recovery, and file restoration from routine backups that were scheduled to run daily. I worked with team members in developing the Systerm Center Configuration Manager which was used to push applications as well as Windows updates. I was responsible for making sure all updates were not only pushed down locally at our service center in Pine Bluff but keeping other sites workstations updated as well and managing McAfee EPolicy Orchestrator in the same capacity. I also assisted end users in transitioning from Windows XP to Windows 7 then from Windows 7 to Windows 10 by migrating their profile data and setting up new or existing peripherals and providing end user support locally and remotely.

Network support / Help desk

3/2003 – 9/2006 Arkansas Development Finance Authority Little Rock, AR

My responsibilities included monitoring network systems to provide maximum utilization of resources, assisting in resolving problems in printer repair, networking systems, assisting evaluating new hardware products, training users on application usage, and end user account maintenance in Windows Server Active Directory. The OS configuration for client computers was primarily Microsoft Windows XP, and they connected to a mixed server environment consisting of Windows 2003, Windows 2000, and Windows NT 4.0 servers. My most noticeable achievement while working at the agency was developing the Remote Installations services server which was utilized for pushing custom images to end user desktops and laptops.

Education:

2023 Microsoft Azure AI Fundamentals AI-900 certified

2023 Microsoft Azure Fundamentals AZ-900 Certified

2020 CompTia Information Technology Operations Specialist (CIOS)

2014 SEARK College Pine Bluff

2014 Dell Certified Desktop, Laptop, and Server Technician

2012 Microsoft Certified Technical Specialist (MCTS)

2005 Microsoft Certified Professional (MCP)

1998 CompTia A+ Certified Computer Specialist

1994 SAU TECH Camden, AR

8/1990 – 5/1993 White Hall High School

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