PROVIDER SERVICES REPRESENTATIVE — TTEC

Hephzibah, GA, January 2022 - Present

PAYROLL SPECIALIST — ADP

Augusta, GA, June 2021 - January 2022

COUNTY TECHNICIAN — Diversified Technologies Inc.

Wilkes, GA, December 2018 - March 2020

SHYANN DAVIS

Phone 706-***-****

Email ad00o4@r.postjobfree.com

Address GA

• Informed providers of health care benefits allowed to members servives.

• Collected diagnostic and CPT codes from providers to pull benefits regarding surgical procedures.

• Participated in ongoing training to enhance own job skills and knowledge.

• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible. Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies.

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• Explained policies, procedures and services to patients using medical and administrative knowledge.

• Analyzed patients' abilities to pay to determine charges on sliding scale.

• Adhered to quality and service standards to support operational goals.

• Entered commands and observed system functioning to verify correct operations and detect errors.

• Kept track of leave time, such as vacation, personal and sick leave, for employees.

• Compiled employee time, production and payroll data from time sheets and other records. Recorded employee information, such as exemptions, transfers and resignations, to maintain and update payroll records.

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• Navigated multiple computer systems and applications and utilized search tools to find information.

• Payed related to previous errors and retroactive increases.

• Conducted verifications of employment.

Provided information to employees and managers on payroll matters, tax issues, benefit plans and collective agreement provisions.

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• Transported secratary of state voting machines to customer locations for the upcoming election.

• Configured hardware, devices and software to set up work stations for employees.

• Patched software and installed new versions to eliminate security problems and protect data. Maintained and monitored server room, wireless network and other server infrastructure, keeping Ty systems running effectively and efficiently.

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• Documented all transactions and support interactions in system for future reference and addition to knowledge base. EXPERIENCE

TECHNICAL SUPPORT REPRESENTATIVE — SITEL Worldwide Corporation Augusta, GA, September 2016 - December 2018

ASSOCIATE IN APPLIED SCIENCE (A.A.S.)

— Augusta Technical College

GA

HIGH SCHOOL DIPLOMA

— Hephzibah High School

Hephzibah, GA, Jan 2011

Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.

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Inputted data such as file numbers, new or updated information or document information codes into computer systems to support document and information retrieval.

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• Developed materials to coordinate and assist with employee training.

• Composed letters and other correspondence, fostering external communications on behalf of leadership.

• Updated employee and department directories to properly refer visitors or callers.

• Examined documents and forms for accuracy, enforcing conformance to company rules and regulations.

• Promoted industries and products of electoral districts.

• Conducted "head counts" to help predict outcome of upcoming votes.

• Wrote, prepared and delivered statements for Congressional Record.

• Represented government at local, national and international meetings and conferences. Supported Fiber customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.

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• Reviewed support cases for technical and troubleshooting accuracy and identified needed improvements in processes.

• Managed user profiles, security access and shared file structures.

• Observed system functioning and entered commands to test different areas of operations. Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.

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• Assisted customers in identifying issues and explained solutions to restore service and functionality.

• Documented all transactions and support interactions in system for future reference and addition to knowledge base.

• Determined charges for services requested and arranged for billing.

• Analyzed and collected customer information to prepare product or service reports.

• Referred unresolved customer grievances to designated departments for further investigation.

• Determined appropriate equipment and staffing levels loaded, unloaded, moved and store materials.

• Developed and implemented procedures and systems to evaluate and select suppliers.

• Helped facilitate discussions with customers.

• Analyzed information about supplier performance and procurement program success.

• Oversaw daily performance of computer systems.

EDUCATION

• Leadership • Remote

• Inventory Clerk • Technical Support

• Customer service expert • Management

• Active Listening • Call center

• Microsoft Excel • Attention to Detail

• Administration • Clerical

• Windows • Sales

• Communication • Updating Medical Records

• Clinical and Operational Judgement • Patient Relations

• Pharmacy Relations • Medical Billing

• Public Notary

SKILLS

CERTIFICATIONS

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