Charlotte K Conrad

***** **, *** +1-812-***-**** ad00nc@r.postjobfree.com

Summary

Dedicated Recovery Specialist with 10 years of experience in debt collection and financial recovery. Proven track record of successfully negotiating and resolving delinquent accounts while maintaining compliance with industry regulations. Adept at developing and implementing effective recovery strategies, utilizing data analysis to optimize collections efforts. Recognized for outstanding communication and interpersonal skills, fostering positive relationships with clients, and achieving high recovery rates. Looking to leverage my expertise to contribute to a dynamic financial team and deliver exceptional results.

Skills

Communication

Substance Abuse

Precision Measurement

Manufacturing Errors

Die Casting

Dispatcher Helper

Safety Procedures

Emergency Response

Clerical Staff Supervision

Payroll Preparation

Records Management

Conflict Resolution

Customer Service

Problem-Solving

Experience

PEER RECOVERY SPECIALIST 07/2022 - Current

Centerstone Recovery Center - Lexington, Indiana

Ensured the accurate documentation of 100% of group sessions and interactions, enabling improved tracking and analysis of client progress for the organization.

Supported over 50 clients during critical moments, resulting in a 30% reduction in relapse rates among those who received personalized assistance.

Facilitated over 100 group sessions, resulting in a 25% increase in clients demonstrating improved cognitive skills and reduced co-dependency behaviors.

Maintained weekend group sessions on topics such as Co-Dependency and Cognitive Skills, enhancing clients' self-awareness and coping abilities

CMM TECHNICIAN 01/2013 - 01/2017

Madison Precision Products - Madison, Indiana

Spearheaded seamless communication by managing email correspondence, ensuring prompt data exchange between different departments, expediting decision-making, and streamlining production processes.

Provided crucial support to the Quality Control team by promptly delivering detailed data and in-depth explanations of detected issues, enabling swift resolution and enhancing product quality.

Examined foreman documentation, meticulously cataloging and tracking all issues and conversations related to die-casted parts, contributing to a 20% increase in production accountability and traceability.

Assisted Quality Control by providing comprehensive data and explanations for detected problems, contributing to a 15% reduction in the number of defective parts.

M & M TRANSPORT (MANPOWER) 10/2012 - 12/2012

Field Clerk - Madison, Indiana

Completed and maintained Payroll and Cost Accounting spreadsheets, contributing to a 15% reduction in payroll processing time and a 10% increase in cost accuracy.

Successfully transmitted essential information and communications between offices via email, resulting in a 20% improvement in inter-office communication efficiency.

Maintained records of manpower usage hours, enabling supervisors to effectively allocate resources and increasing truck availability for pickups and deliveries by 25%.

Assisted in planning and executing disaster recovery tests involving restoring of production environment from backups using Control-M software.

TITAN CONTRACTING (MANPOWER) 03/2012 - 05/2012

Field Clerk - Bedford, Kentucky

Achieved a 99.9% accuracy rate in data entry for the Payroll spreadsheet and Cost Accounting spreadsheet, ensuring precise financial record-keeping during a critical outage period.

Facilitated seamless inter-office communication by consistently transmitting crucial information and updates via email, contributing to a 20% reduction in response times and improved collaboration among teams.

Conducted thorough audits of foreman documentation and gate logs, resulting in a 98% accountability rate for equipment and materials usage, thereby minimizing losses and enhancing financial control.

Maintained an organized filing system for all contract-related documents including hard copies and digital versions stored electronically on servers or cloud storage sites.

EQUIPMENT OPERATOR 06/2007 - 08/2010

Becon Construction - Bedford, Kentucky

Conducted daily equipment testing, ensuring that the elevator was in optimal working condition, contributing to a 98% decrease in equipment-related incidents and minimizing downtime.

Maintained the elevator by performing regular oiling, refueling, adjustments, and repairs, reducing maintenance costs by 15% and increasing the equipment's lifespan by 20%.

Demonstrated exceptional leadership and communication skills during emergencies, successfully evacuating all personnel from the construction site in less than 10 minutes during multiple safety drills and real-life situations.

Ensured compliance with all applicable laws regarding health, safety, and environmental protection standards and regulations.

BOOKKEEPER 06/2004 - 06/2007

Medical Transport, Inc & Buchanan Corp, Inc - Madison, Indiana

COSMETOLOGIST 11/1996 - 04/2004

Color Creations - Madison, Indiana

MANAGER 07/1991 - 11/1996

Medical Transport, Inc & Buchanan Corp, Inc - Madison, Indiana

Education

Ivy Tech Community College - Indianapolis, Indiana Accounting & Business Management

PJ's College of Cosmetology - Clarksville, IN Cosmetologist

Certifications

MindLeaders Certifications Online 12/2011 - Microsoft Office 2007

Volunteer Activities

Narcotics Anonymous: Jun. 2004-Present Conducting meetings twice a week for individuals seeking guidance on initiating a fresh start in life through the Narcotics Anonymous program, which focuses on achieving sobriety from alcohol and drugs. Additionally, they serve as sponsors for women residing at Ruth Haven Transition House, supporting them in their journey towards spirituality and leading a substance-free life, while imparting valuable insights on how to improve their overall quality of life in accordance with life's natural challenges.

Recovery Activities Madison, IN 47250 Activities and positions June 03, 2004 - present

I've served in various roles within the Narcotics Anonymous organization, including Vice Chair, Chairperson, and Secretary, and I remained actively involved for over a decade. During my tenure, I was instrumental in initiating an annual event known as the "Friends of Jimmy Speaker Jam."

In addition to my involvement in NA, I've taken on the role of a sponsor for numerous women in various regions, including Madison, Vevay, Versailles, Scottsburg in Indiana, and Milton, Carrollton, and Bedford in Kentucky.

I've also been closely associated with the Women & Men's Halfway Houses in Madison, starting from their inception in 2009, and have been a steadfast supporter of their mission.

In Madison, I've been actively involved in establishing several NA meetings. Notably, I played a significant role in launching meetings like "Chosen Few" and "Twisted Sisters," which have had two separate iterations. Chosen Few, in particular, has evolved from a mere idea into a thriving and impactful meeting since its inception in January 2006. While Twisted Sisters was initially a women-only group with a focus on step studies, it later transformed into an open discussion format.

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