CHRISTOFER TINNERMON

***** ******** ****

Ruther Glen, VA 22546

804-***-****

ad00nb@r.postjobfree.com

EXPERIENCED INFORMATION TECHNOLOGY PROFESSIONAL

Highly qualified IT professional with fifteen+ years of field experience and training. Known for exceptional technical proficiency and astute understanding of business operations. Well-rounded IT background of infrastructure management (networks, systems) and software development management. Technical skills include but are not limited to Microsoft, NetWare, Desktop Support, hardware / software support, and helpdesk

TECHNICAL KNOWLEDGE

Operating Systems Windows 10,11,Windows Server 2019, 2016,

Protocols TCP/IP, HTTP, SNMP, IPP, VPN,

Hardware PCs, servers, printers, scanners, and various peripherals

Projects Management Microsoft Project

Networking LAN, MAN, WAM, W-LAN, NAS and SAN, TCP/IP

Software Microsoft Word Suite ( versions 97 thru 2021), Project

PROFESSIONAL EXPERIENCE

DATA SYSTEMS PLUS CORPORATION -- Senior Engineer 2002 thru present

DSPC provides quality networking services and support at highly competitive prices in Richmond, Spotsylvania County and surrounding areas. Worked with both Microsoft and Novell platforms

Alignment Strategies -- Systems Administrator 7/2008 present

Support all WAN and IP phone system for business. Perform desktop support for users which include sales personnel across the country. Oversee the daily maintenance of servers to ensure proper functioning and keep security as well as virus protection up to date. Replace outdated equipment for users and servers, 100 desktops/notebooks and 8 servers.

Tri-Dim Filter -- IT Manager(consultant) 1/2007 –7/2008

Directed all IT resource planning, budgeting and operational initiatives. Implemented all IT development and expansion issues, with a focus on IT organization design, voice and data communications, system integration, emerging technologies, enterprise architectures, and data security. Created and staffed an IT department to allow for in-house support for corporate office, and 14 manufacturing sites. Negotiated subcontract agreements, purchase orders and general contracts with vendors. Supervised programmers and database personnel to ensure proper running of PowerCerv program. Successfully established company’s first disaster recovery plans that guaranteed 100 percent security and retention of important information. Completed 24 month contract, successfully, in a year and one-half.

Health Management Corporation -- Systems Engineer(consultant) 6/2005 – 11/2006

Coordinated and scheduled subcontractors and supplies for wide variety of projects. Managed scheduling for helpdesk staff, desktop support technicians and field engineers Responsible for backup for all sites (23) using both Backup Exec and Net Backup. Evaluated and matched all IT services to internal staff skills in order to make in-house versus outsourcing decisions, reducing domestic IT spending. Worked as part of the team that developed the conversion to the Cisco VOIP system, and involved with the daily maintaining of the system especially the Firewall 515 Pix.

Management Sciences for Health, Inc. -- IT Support Manager(consultant) 2003 until 2005

Recruited as the primary consultant with responsibility for overseeing the activities of multi-tiered staff, including 6 on-site technicians and 58 engineers domestically and internationally. Oversaw daily IT operations of a medical non-profit company handling projects in countries in Africa, South America and Afghanistan while developing the in-house helpdesk/desktop support department. Manage staffing, budgeting, development, design, and integration of software and hardware systems for 12 multi-site operations and field offices. Established field engineers as part of the in-house support department allowing for reduction of outside support for many of the field offices. Standardized software and hardware platforms and established training programs for staff. Established a standard help desk program to be used by all offices across the system. Created assessment programs and mapped them against planned milestones. Instituted Bar Scan system to improve asset control and inventory of same. Responsible for dealing with multi-platform system in various locations. Oversee IT operational infrastructure and deliver technology resources to development projects. Generated daily/weekly progress reports showing status of all projects and updating department managers. Perform technology assessments to enhance operations and standardize services. Work with cross-functional teams to ensure that the systems provide the most effective and comprehensive services possible to the users.

While at DSP I also worked on various projects and contracts, such as Alignment Strategies, Northern VA Baptist Association, Loudoun County and Fauquier County Schools performing network engineer duties and some level two and three desktop support. Scheduled, conducted and participated in project meetings.

NETWORKING TECHNOLOGIES & SUPPORT, INC.

Manager and Senior Engineer 1997 - 2003

Successfully implemented new office location in the Silver Spring MD for NTS consulting company. Supervise the technical staff (17) responsible for the operation and maintenance of the computer workstations and networks for a variety of clients, including schools, as well as both government and private businesses. Increased service efficiency by more than 50 percent through the redesign and implementation of new I.S. service policies, procedures, parts tracking, deployment and software support. Provided regular reports from helpdesk software(Remedy) to provide breakdown of support staff response to problem tickets, while also delivering a status of response times for request for help to clients. Summarize the information from engineers and technicians to supply reports to clients to include recommendations for needed changes in their network infrastructure or training needed for users. Coordinated closely with Vice President of Professional Services to further develop presence in Maryland and Northern Virginia.

Teleglobe Communications (consultant under NTS) 1999 -- 2001

Lead engineer/Desktop Services Recruited, hired and motivated staff of 18 cutting edge senior professionals at the Chantilly location and the desktop technicians who worked with the end users to resolve user’s problems. Enhanced and standardized technical service lines. Managed the helpdesk/call center for over 2000 users across several locations. Managed 2nd and 3rd level support, by phone, modem and in person, for over 2000 users in various location. Manage desktop technician's tickets with Magic program as well as did all documentation of help procedures, overseeing that aspect of helping users. Implemented ITIL directives to bring department in line service management. Dramatically improved the perception of the IT department as a proactive environment. Responsible for configuring and maintaining proper running of all desktops, laptops and hand help devices. Documentation of all process to include hardware configuration requirements, systems integration documentation, OS configuration, control of commercially deployed applications, and monitoring of NT platform. Responsible for desktop rollout, upgrading all desktops (1200 units) to new equipment and NT 4.0.

MRJ TECHNOLOGIES SOLUTIONS -- Senior Network Technician 1997 thru 1998

Consultant for a variety of businesses. Evaluating hardware, software needs for Novell and Microsoft NT systems. Install hardware and peripheral components and loading and verifying correct operation of software packages. Researching and planning migration plan to fit the client needs, and assessment of LAN and WAN needs for present and future business needs. Performed inhouse training and support for all software packages from Does Open to. Word Perfect and Word 2000 upgrades. Evaluates products, hardware & software for projects.

SWIDLER & BERLIN, CHARTERED -- Operations Coordinator 1991 thru 1997

Administrator of a 10 server, four hundred users Novell LAN. Installed and configured hardware and software for Novell NetWare servers. Responsibilities include training of new hardware technicians, documentation of procedures for building and upgrading of desktop units. Headed up project to convert cable plant and cabling from token ring to Ethernet topology, cabling reconfiguration. Trained with Compaq for server/rack installation, and Cisco as well as Cabletron hub for management of hubs. Coordinated all preventative printer maintenance and repair on Hewlett Packard laser printers. Used Lotus Notes and Microsoft Exchange to track difficulties with hardware, network and software. Experienced in Microsoft Operating Systems, Novell Networks Microsoft Office, TCP/IP, and Exchange. Familiar with Wang systems and lightspeed gateways to hook Wang network to LAN networks.

EDUCATION and TRAINING

Novell CNE 5.0

Microsoft Windows 10 MCSE Microsoft TCP/IP IKON, McLean, VA

BS. Computer Information Howard University, Washington, DC

A+ Service Technician Certification in Microsoft Windows and DOS environments

Dell hardware certified

Computer Information Specialist Hagerstown Junior College, Hagerstown, MD

Bachelor of Science in Business Management

Owosso University, Owosso, Michigan

*Excellent references available upon request

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