JENNIFER JACKSON

**o-***-****

ad00n3@r.postjobfree.com

Skilled and dedicated professional seeking a position in Human Resource as an Analyst. Over ten years of customer service experience working in a high-volume call center. Excellent communication and customer service skills. Proven ability to efficiently plan and manage assignments in a fast-paced environment. Routinely met or exceeded all department goals.

EXPERIENCE

AUGUST 2020 – PRESENT

HR SPECIALIST, Kaiser permanente (contractor)

Analyzed and processed moderate to complex Human Resources transactions. Validated and assisted with benefit enrollment/disenrollment processed via incoming call on MYHR. Utilization of PeopleSoft, Case Management and HRIS System to resolve complex customer issues and to track employees’ data. Collects and compiles personnel statistics and prepare seniority report. Verify employee data to donate hours. Updated personal data for employees in MYHR. Verified that hired/rehired employees possessed their licenses, certificates and registration needed for employment.

MAY 2007 – APRIL 2019

CUSTOMER SERVICE SUPPORT, WELLS FARGO BANK

Effectively managed a high-volume of inbound and outbound customer and employee calls. Addressed and resolved customer’s complaints empathetically and professionally. Accurately documented, researched, and resolved customer service and employee issues. Handle calls from employees and responded to employee inquires and process transactions related to HR programs such as pay, timesheet inquires, paycheck inquires, service authorizations and other payroll questions. Met or exceed service and quality standards every review period and adhere to all federal, state laws and regulations.

EDUCATION

MAY 2022

ASSOCIATE IN ARTS, COLLEGE OF ALAMEDA

RECEIVED AN ASSOCIATE IN SCIENCE FOR TRANSFER FOR BUSINESS ADMINISTRATION

SKILLS

Effective Verbal/Written Communication Skills

Dependable/Resourceful

Proven ability to interact effectively with customers, team members & all levels of management

35-45WPM

Strong analytical and organizational skills

Dedicated Team Player

REFERENCES

Roy Zesati (Research Remediation Manager, Wells Fargo Bank) 925-***-****

Tameika Miles (HR Analyst, Kaiser Permanente) 925-***-****

Jack Huguley (HR Management, Kaiser Permanente) 925-***-****

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