Human Resources Customer Service
Resume:
Cecilia Denise Horn
ad00my@r.postjobfree.com
Objective: Seeking a Human Resources Executive role where I can utilize my experience in benefits administration and payroll processing to ensure compliance with all applicable laws.
Education: Langston University, Langston, Ok
Bachelor of Science: Business Administration Major: Accounting
Experience:
Henry Booth House, Chicago, IL
Human Resources Supervisor 9/3/2019 to Present
Recruiting of permanent and temporary staff. Screen resumes, contact job applicants and coordinate interviews.
Manages employee orientation and 90-day probationary plan tracking.
Monitor and maintain Early Head Start/Head Start classroom staff credentials for our center-based sites and community partners sites. Verify and update staff credentials and upload documentation in data in data.
Conduct new hire orientation.
Maintain and update payroll database management system (Paycor) in time and attendance and HR Performer.
Maintain and update paid time off (PTO) for all staff.
Maintain employee information by entering and updating employment and status-change data both in Paycor and personnel files.
Act as communications conduit with our insurance brokage company in handling employee questions and claims.
Prepare purchase requisitions for HR as needed.
Act with high discretion in protecting the confidentiality of all applicable HR information.
Execute all other duties/responsibilities assigned by supervisors, managers, and directors.
Work with the director to coordinate and supervise daily operations.
Ensure compliance with regulations and internal policies.
West Austin Development Center, Chicago, IL
Assistant Director 09/16/2016 to 8/30/2019
Assist in developing and implementing plans and goals for the department
Work with the director to coordinate and supervise daily operations
Ensure compliance with regulations and internal policies
Monitor attainment of objectives
Undertake staffing responsibilities (hiring, training, evaluating etc.)
Assist in budgeting and monitoring expenses
Maintain scheduling of events and represent the company when needed
Create reports and submit them to the director or other executives
Fulfill duties as assigned by the director
AON, Lincolnshire, IL
Customer Service Supervisor 05/2010 to 01/2014
Investigated customer's problems and find solutions.
Communicated with customers via phone, email, or letter.
Hired, trained, and terminated customer service agents.
Handled major incidents that cannot be resolved by agents.
Coaching team members reviewing agent’s calls and giving feedback on calls.
Asked customers to provide feedback on agents and customer service experience.
Comcast Cable Tinley Park, IL
Customer Service Manager 4/2004 to 03/2010
Managed a team of call center agents.
Managed by walking around. Be visible to answer questions.
Monitored queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.
Motivated and encouraged agents through positive communication and feedback
Reference Upon Request
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