JOHNMOORE

OFFICE STAFF

(***) *** – **** ad00mw@r.postjobfree.com Tamarac, Florida

https://www.linkedin.com/in/john-moore-4a014495

PROFESSIONALSUMMARY

Office Staff with 10+ years of experience

maintaining and optimizing sales operations processes

. Creates and

maintains an inclusive work culture that model's enthusiasm, and collaboration, by mentoring, training, and developing teams for career progression and performance improvement. Conducts thorough root cause analysis of complaints to eliminate drivers of staff and customer discontent.

SKILLS&COMPETENCIES

Operations Management, Training & Development, Process Improvement, Leadership, People Management, Quality

Control, Conflict Management, Financial Management, Strategic Planning, Attention to Detail, Customer Experience, Relationship Management, MS. Office

PROFESSIONALEXPERIENCE

Office Staff Publix Supermarket 2022 – 2023

Look customer’s billing receipt statements of purchased

Assist Department Managers’ weekly PrePayroll follow ups

Set identical filing tabs and hanging file folders at each department

Answering internal emails from corporate office

Answering telephone calls

Set up hiring meetings

Assist other office staff with data entry paperwork efficiently

Entering employee personnel information such as telephone number, birthday and home address

Responding to Alerts in the Counter Office

Prevent social fraud engineering information

Submit a consumer complaint to the corporate office

Ordering office supplies

●Facilitate workflow by coordinating daily operations, ensuring 20 front-end associates' alignment with store plans and priorities.

●Facilitate in-store training initiatives for employees to bridge knowledge gaps, improving overall customer service, business performance, and sales.

●Streamline client onboarding by consulting with customers to determine needs and recommend appropriate products and services, maximizing NPS scoring and generating repetitive business.

●Exceed sales and service goals initiative to maintain the company’s competitive force in the marketplace by analyzing feedback to understand customers’ business challenges and industry trends.

●Comply with brand guidelines by initiating tools, processes, and best practices to ensure customers realize maximum value from enterprise offerings, boosting satisfaction and loyalty.

●Ensure the store operations run smoothly and meet goals by partnering with the management to enhance customer service procedures and policies while improving company-wide structures.

●Reconcile $20K in cash and bank deposits daily sales by verifying invoices using purchase orders and proof of receipt of goods, driving informed short-term liquidity decisions.

●Provide technical support to all cash management functions by monitoring customers' issues using merchant applications to deliver prompt and practical solutions.

●Spearheaded training programs equipping 15 employees with skills and knowledge to perform jobs effectively, improving productivity and quality.

●Amplified customer satisfaction by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving service issues.

●Operated the cash register to process 200+ customer sales transactions and returns per established front-end procedures, ensuring financial accountability and mitigating risks of cash discrepancies.

●Increased sales volume by recommending alternative products to customers in alignment with needs, exceeding clients' expectations.

●Embraced and advocated for new services and loyalty programs that support the company’s purpose of maximizing customer values to promote customer retention and enhance referrals.

EDUCATION&CERTIFICATIONS

Bachelor’s Degree in Recreation and Sport Management Florida International University