WILHELMINA FRANKLIN

Professional Summary

Responsible Administrative Technical Assistant with a 7+ years central file management and monitoring/updating reports for accessibility and authorized viewers. Providing executed documents for authorized viewers. Contract reviewing, receive and file, and reporting. Strong interpersonal skills and attention to detail. Seeks promotional/educational advancement. In search for challenging work opportunities. Thrives in high-pressure and deadline-driven environments, complying with strict policies, procedures and regulations.

Skills

● Proficient in Microsoft Office 365, Word, Excel, Outlook, PowerPoint, Advantage, Time systems for

payroll, Zoom, One Note, Adobe Acrobat, Palm

Beach County Online Services, Foxit

● Creating Correspondences, sending/receive

informative emails/computer & printer faxing

● Creating and Monitoring Receivables and cash

receipts, in Advantage

● Reviewing Final payment applications and Invoices

● Ordering and monitoring goods and inventory

● Maintains updated inventory and accounts reports

● Research specialist for information used for

monitoring and preparing contract documents

● Work independently and within group projects with little management

● Accurate Data processing/entry

● Time management and Organizational skills

● File/records management

● Recordkeeping expertise

● Excellent communication skills (verbal and

written)

● Ability to multitask and prioritize work

● Florida records law knowledge

(destruction/retention)

● Minimal training; fast learner

● Strong attention to detail

● Preparing Request for Proposals and Request for

PreQualifications/Bids

● Customer service (multi line directory, friendly in- person commute)

Work History

Contract Management Specialist 05/2023

Palm Beach County - West Palm Beach

● Contracts for Agenda tracking

● Receive and File approved Contracts for the departments

● Payroll assist for incoming requests and payroll week submission

● Purchasing dealing with Advantage

● Customer Service

● Prepared official documents for meetings and workshops

● Tracking of all Department and BCC approved contracts

● Understands Contract requirements and needs

Administrative and Records Clerk 08/2015 to 4/2023 Palm Beach County – West Palm Beach, FL

● Provides clerical and administrative support for capital improvements division; Assists with typing, data entry; answers telephone on routine inquiries

● Distributes mail, interoffice correspondence and faxes to correct personnel within facility.

● Assists in preparation of board agenda items for department contracts; acts as department liaison accepting payment applications and bids

● Responsible for managing payment payouts; enters computer data of most all paperwork generated including payment applications, change orders, work orders, submittals, RFPs

● Maintains a comprehensive and current knowledge of latest Florida public records laws

● Maintains files and records in accordance with retention schedule regulations; maintains confidentiality of sensitive information; handles disposition of records

● Orders supplies; maintains and requisitions supplies; Runs statistical reports as needed

● Assists in the organization of the Department's records and archives; Monitors files necessary for financial audit processing

● Prepares reports, emails, letters, correspondence and spreadsheets with Microsoft Office programs.

● Prepare files for transfer to other departments or for retirement by labeling, listing, boxing and processing files. Data Processor II 06/2015 to 08/2015

Palm Beach County – West Palm Beach, FL

● Provide clerical support to assigned department; serves as receptionist for the division; scanning, filing, faxing documentation

● Locate and corrects data entry errors and reported to management; Implement and maintain procurement policies and procedures

● Provide excellent customer service; answers telephones, responds to requests for information and emails in a timely manner regarding issues and department activities

● Track and maintains records for Water Utilities department

● Manage documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports

● Sort and processes incoming reports before putting data into processing software

● Coordinates disposition of department records

Administrative Assistant 03/2007 to 02/2012

Express Personnel Employment – West Palm Beach, FL

● Provides administrative and clerical support; performs routine data entry, picks up and delivers mail from the Postal Service

● Proofreading, editing documentation, memorandums, letters and other correspondence.

● Schedules appointments, meetings and events; answers telephones; researches and provides information

● Transcribes reports; handles records management; makes travel arrangements

● Handles sensitive information and maintains confidentiality

● Operate basic office equipment such as telephone, adding machine, copy machine, computer terminal, and computer printer.

● Processes correspondence, conducted post office pick-ups, and distributed mail to appropriate parties.

● Develop and maintain courteous and effective working relationships.

● Provide exceptional level of customer service to each customer by listening to concerns and answering questions. Education

Associate of Science: Paralegal Studies 04/2012

Everest University - Online - Tampa, FL

Bachelors of Business Administration: Business Management In Pursuit/Current South University – Online – West Palm Beach, FL

Contacts

Shawn Bobo 561-***-**** (Administrative Assistant I) Raynard Thompson 561-***-**** (Work Associates)

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