KEHINDE OGUNDARE

Winnipeg, MB R** *S*

ad00m9@r.postjobfree.com

+1-204-***-****

Highly efficient and diligent administrative office professional with five years in management. Capable leader with excellent skills in delegating responsibilities to others and supervising and evaluating for effective task completion. Enthusiasm for delivering excellent service to customers and other visitors in the office settings. Commitment to upholding company policies when working with staff members and motivating team.

Work Experience

Direct Support Worker

Service Beyond Support Inc - Winnipeg, MB

December 2022 to Present

1. Provide emotional support to clients in a respectful manner 2. Helping clients interact within their community and their social network 3. Planning clients’ appointments and organizing their schedules 4. Support clients while maintaining a healthy clean and safe environment 5. Administer medications according to guidelines

Relationship Manager

Citygate Global Investment - Ekiti, Nigeria

May 2020 to July 2022

Assigned tasks to associates, tracked progress and updated clients to facilitate administrative operations.

• Provided primary customer support to internal and external customers.

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions

• Records keeping.

• Marketed the company's services to prospective customers and followed up until we sealed the deal to my customer's satisfaction and my company's benefit Customer Service Officer

Eyitope Enterprises Limited - Ekiti, Nigeria

March 2017 to March 2020

· Resolved customer complaints while prioritizing customer satisfaction and loyalty

· Trained and regularly mentored associates on performance-oriented strategies and customer service techniques

· Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags

· Followed through with clients request to resolve problems Receptionist

Bethel Place - Lagos Nigeria.

January 2014 to April 2017

· Developed and implemented administrative procedures.

· Coordinated and collated data required for quality management, productivity and performance improvement needs.

· Solicited and tracked diverse data to support facility and divisional decision-making process.

· Attending to incoming calls, greeting clients and overseeing the office budgets.

· Performed essentials front desk administrative duties according to the company’s policy.

Education

Bachelor of Arts in (B.A.) - English and Literary Studies August 2011

Skills

• Cost Reduction and Waste Elimination

• Effective Communication

• Scheduling and Coordinating

• Policy Enforcement

• Complaint Resolution

• Patience and Empathy

• Ability to deliver outstanding customer service and diffuse customer complaints or problems

• Ability to Keep Calm in Stressful Situation

• Proactive and multi task

• Relationship Management

• Banking

• filing

• Marketing

Languages

• English - Advanced

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