Tamara Shockley Smith

Dispatch, Driver Manager, Fleet Manager, Logistics, Load Swap Specialist,Customer Service Manager

Salt Lake City, UT 84115

ad00m0@r.postjobfree.com

+1-385-***-****

Looking for a position where I can grow and utilize my 20 years of experience in the Transportation Industry. I have both Sales and Operations experience in this Industry. I thrive best when I am Dispatching and working with my Team of Drivers. I believe that the Drivers are the Heart of any Transportation Company and need to have a strong support team put in place. Authorized to work in the US for any employer

Work Experience

Fleet Manager

Cold Rush Express - Draper, UT

September 2021 to Present

Provide any support needed to drivers. Assist them with any problems they are having and resolve or find someone to resolve any issues or concerns. Schedule Port appointments,find swaps when needed, help with logs,mechanical,safety issues. Be the voice for all drivers, support for all drivers, and make sure that all drivers are taken care of and needs are met in order to retain them. Track all loads and report any delays or issues to appropriate department. Landscaper/Applicator

Tuff Country Landscape and Design - Salt Lake City, UT October 2019 to Present

Landscaper/Applicator

Weekly Mow Service to Residential and Commercial Customers. Licensed Pesticide/Weed Control Applicator.

New Design Landscaping

Takeout/Clean Out/Redesign Landscaping

Commercial and Residential Clean Ups

Snow Removal

After Hours Fleet Manager

SOAR Transportation Group - Salt Lake City, UT

September 2020 to September 2021

Fleet Manager for 300+ Trucks- Answer all incoming calls from drivers and provide support, identify any problems and resolve them. Answered all calls concerning breakdowns, identify the mechanical issue and locate the appropriate repair shop and schedule appointments to be repaired and arrange tow trucks,OTR repairs,etc.. Track all loads and report any delays,issues, and concerns to the appropriate department. Arrange swaps for any loads in jeopardy of on time service. Provide support for all drivers and solve any issues that they have or get them to the right person who can help them. Keep detailed list of any and all issues, concerns drivers are having and report to day shift FM. This was a very fast paced position to watch over and maintain 5Fleet Managers trucks during the Weekend After Hours - 12 hour days. In addition to also be in charge of all OTR Breakdowns during this time. A 2 man crew handled all Operational and Customer Support during after hours. Dispatcher/Customer Service

Canyon Transportation - Sandy, UT

September 2017 to September 2018

Dispatch drivers, Daily Layout Scheduling for next day. After Hours Dispatch - Fed Ex Division

Salt Lake Trucking Group - Salt Lake City, UT

September 2016 to September 2017

Fed ex Division Graveyard Dispatch

I am the graveyard dispatch for this FEDEX Contractor. My duties include Tracking all Loads, Dispatching, Scheduling, Driver Support, answering all driver calls and questions, to include any Safety concerns, Maintenance Issues and Log Issues, Fuel Issues. I am the Drivers only contact for all issues and concerns from 9pm until 7am six nights a week. I also communicate with the Customer for any Driver or Load Issues.

After Hours Load Swap Specialist/ Dispatch/ Driver Support/Logistics./ Customer Service Manager

C.R. England Transportation - Salt Lake City, UT

September 2012 to October 2014

After Hours Load Swap Specialist/ Dispatch/ Driver Support/Logistics./Customer Service Manager

• Only employee Cross trained in Operations and Customer Service,during After Hours 5:00pm until 8:00am.

• Coordinated Load Swaps for Operators that were either broke down or had Hours of service issues. DOT Compliance trained, needed Home time to ensure that the load made it to the Customer on time.

• Responsible for communicating with Drivers, Customer Managers and Driver Manages to communicate with the customer.

• Responsible for organizing driver reloads and working with the Operations department to provide the best possible service to our clients on a consistent basis.

• Educated our Drivers on all relevant processes including, but not limited to, operations, pre-trip safety checks, all locations, and checking for maintenance problems. All Resort Group Transportation - 5.5 Years

Customer Service, / Representative, / Reservationist, / Reservation Manager, /Dispatcher, /On Site Coordinator, / and Senior Account Executive

• Only employee Cross trained in Operations, Customer Service, Dispatch, Sales. Airport Greeter, Event Coordinator, and Senior Sales Executive.

• Coordinated transportation needs for small and large groups and individuals visiting Utah

• Responsible for organizing group needs and working with the Operations department to provide the best possible service to our clients on a consistent basis.

• Educated our Drivers on all relevant processes including, but not limited to, operations, pre-trip safety checks, all locations, and checking for maintenance problems.

• Supervising, training and supporting the Sales and Reservations staff to increase productivity and bookings

Hospice Care- 2.5 years

• Took care of my father and helped him with his everyday needs until he passed away New Start Mortgage -1 Year

Office Manager, / Originated Loans, / Processed Loans, / Credit repair, / Customer Service Representative. AFA Lending -1.5 Years

Customer Service Representative, / Mortgage Loan Originator, / Loan Processor, /Credit Repair. Zions Bank- 3 Years

Customer Service Representative, /Teller, /Vault Teller, /Supervisor over the Tellers, / New Accounts.

• Cashing Checks, Wire Transfers, Opened New Accounts, Roth IRA's, and Safety Deposit Boxes. Server, / Bartender, 17+ Years at various restaurants to include: Mt. Air Cafe (15yrs), Claim Jumper Steak House (3 yrs)

Education

High school or equivalent

Wasatch High School

1989

Skills

• Customer Care

• Call Center

• Customer Service

• CSR

• Dispatch

• Scheduling

• Operations

• Management

• Customer Support

• AS400

• MS Office

• Quickbooks

• Time Management

• Outlook

• Loan Origination

• Transportation Management

• Transportation Management Systems

• Sales Support

• Mowing

• Landscape Maintenance

• Snow Plowing

• Lawn Care

• Account Management

• Freight Experience

• Negotiation

• Salesforce

• Logistics

Certifications and Licenses

Driver's License

Assessments

Sales skills — Proficient

March 2022

Influencing and negotiating with customers

Full results: Proficient

Customer service — Proficient

March 2022

Identifying and resolving common customer issues

Full results: Proficient

Scheduling — Proficient

March 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Management & leadership skills: Impact & influence — Proficient March 2022

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Customer focus & orientation — Proficient

March 2022

Responding to customer situations with sensitivity Full results: Proficient

Management & leadership skills: Planning & execution — Proficient March 2022

Planning and managing resources to accomplish organizational goals Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills & Abilities

• Motivated, Self-Starter, and Dependable.

• Exceptional communicator verbally and in writing.

• Team leader Building trusting relationships, and Problem-solver.

• Administration Support, Prioritize Tasks, and Achieving Goals.

• DOT Compliance trained

• Software Proficiency: Microsoft Office Products, AS400, Omni Tracks, and TMS

Contact this candidate