Business Manager Customer Service
Resume:
LL
LARRY LUTHER
*-******@****.*** 660-***-**** Higginsville, MO 64037
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling CIT, maximizing profits and exceeding customer service expectations. Cash Flow Management
Employee Management
Customer Retention
Partnership Development
Universal CDJR Odessa, MO
Business Manager
02/2023 - 10/2023
Maintained financial records, secured approvals, managed CIT Determined customer needs and calculated payment options based on consultative sales process.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Gained product knowledge to assist team members with structuring customer purchase, closing and delivery.
Dave Cross Motors Lee's Summit, MO
Business Manager
09/2022 - 01/2023
Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
Analyzed customer feedback data to generate reports on customer satisfaction levels.
Collaborated with other departments within the organization to coordinate project efforts.
Oakes Mitsubishi Kansas City, KS
Business Manager
05/2022 - 09/2022
Developed and implemented policies and procedures to improve operational efficiency.
Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
Blue Springs Ford Blue Springs, MO
Business Manager
05/2013 - 04/2022
Sub-prime Finance Director
Prepared financial documents.
Reviewed and analyzed customer needs.
Ensured all customer documents met lender stipulations. Maintained Compliance, CIT and customer follow up. Summary
Skills
Experience
Education and Training
Assurant Learning Academy Houston, TX
F&I
07/2023
Comply Net
Compliance
07/2023
SWDS
F&I Training
12/2021
David H Hickman High School Columbia, MO
High School Diploma
05/1983
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