Terri L Bailey

319-***-****

ad00l1@r.postjobfree.com

Professional Experience:

Schneider National – Transportation Representative Feb 2023 – Present

Performed general office duties

Delivered exceptional service with all clients while remaining calm and professional in challenging circumstances.

Communicated paperwork to appropriate people.

Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers

Coordinated shipping and receiving

Monitored loads and lift drivers to assure quality and accuracy

Monitored loads and lift drivers to assure quality and accuracy

REM Iowa - Program Supervisor Sept 2022 – Feb 2023

Performed general office duties, including answering multi line phones, routing calls for busy offices.

Delivered exceptional service with all clients while remaining calm and professional in challenging circumstances.

Communicated paperwork to appropriate people.

Assisted clients with daily living skills

Maintained records for both social and medical files

Transported clients to appointments

Worley Warehousing - Operations Planner Sep 2021 - June 2022

Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers

Performed general office duties, including answering multi line phones, routing calls for busy offices

Welcomed office visitors warmly and alerted staff to arrivals

Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions

Coordinated shipping and receiving

Monitored loads and lift drivers to assure quality and accuracy

Communicated paperwork to appropriate offices

Caliber Collision - Customer Service Representative Mar 2021 - Jul 2021

Delivered exceptional customer service on all calls while remaining calm and professional in challenging circumstances Processed payments and applied to customer balances

Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers

Performed general office duties, including answering multi line phones, routing calls for busy offices

Welcomed office visitors warmly and alerted staff to arrivals

Conducted data review and followed standard practices to find solutions

Performed visual assessment of products to evaluate conformance with quality standards

Performed general office duties, including answering multi line phones, routing calls for busy office

Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions

Azz Galvanizing - Customer Service Representative Sep 2020 - Jan 2021

Delivered exceptional customer service on all calls while remaining calm and professional in challenging circumstances Processed payments and applied to customer balances

Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers

Performed general office duties, including answering multi line phones, routing calls for busy offices

Welcomed office visitors warmly and alerted staff to arrivals

Coordinated shipping and receiving

Azz Field Services - Quality Control Coordinator Sep 2018 - Apr 2020

ASME and NBIC certifications

Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements

Recorded and organized test data for report generation and analysis

Completed supporting documentation for testing procedures, including data capture forms, equipment logbooks and inventory forms

Liaised between quality control and other departments and contractors, providing project updates and consultation

Monitored testing procedures and verified the performance of tests according to established item specifications and protocol

Conducted data review and followed standard practices to find solutions

Performed visual assessment of products to evaluate conformance with quality standards

Performed routine maintenance and calibration on testing equipment

Developed and audited practices, programs, and reporting system metrics for optimal efficiency

South Carolina Dept Of Mental Health - Administrative Associate Aug 2013 - May 2018

Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors

Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service

Performed general office duties, including answering multi line phones, routing calls for busy medical offices

Monitored premises, screened visitors, updated logs and issued passes to maintain security

Maintained complex digital filing system for financial information

Offers departmental administrative support

Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments

Coordinated bookkeeping activities in QuickBooks including invoicing and accounts payable

Processed invoices and expenses using QuickBooks

Managed accounts payable and receivable for a medical office grossing $100,000 per year

Coached new employees on administrative procedures, company policies and performance standards

Window Depot USA - Receptionist Aug 2011 - Jul 2012

Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels

Balanced installers’ availability, customer schedules and maximum load levels when scheduling appointments

Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers

Directed incoming calls to internal personnel and departments, routing to the best qualified department

Prepared packages for shipment, pickup, and courier services for prompt delivery to customers

Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions

Collected payments from clients and updated account balances

Provided clerical support to 5 company employees by copying, faxing, and filing documents

Sorted, received, and distributed mail correspondence between departments and personnel

Keep the reception area clean and neat to give visitors a positive first impression

Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance

Greet arriving members professionally by first name

Set sales appointments for salesmen

Cambridge Temp Services - Collections Specialist Aug 2010 - Aug 2011

Processed payments and applied to customer balances

Achieved performance goals on a consistent basis

Set up drafts and processed immediate payments after conducting thorough research and analysis of the account

Negotiated to collect the balance in full

Handled 50- 100 outbound and inbound calls daily with the goal of collecting the owed debt

Maintained a high volume of calls to meet the demands of the busy group

Counseled debtors on payment options and arranged installment agreements

Worked in a call center environment handling manual and automatically dialed outbound calls

Delivered exceptional customer service on all calls while maintaining a calm and professional demeanor in challenging circumstances

Trained new team members on scripts, company services and performance strategies and provided mentoring

Recorded all information regarding the financial status of customers

Education:

Clinton Community College - Clinton, IA - Criminal Justice

Clinton High School - Clinton, IA - General Education

Certifications and Training:

DOT Pre-Employment Drug Screening

ARC First Aid and CPR certified

Military Service:

US Army Veteran Personnel Systems Management

Troop movement monitoring

Maintained accurate files for multiple units Transportation

Drove a 5-ton fuel hauler and other vehicles Skills:

Skills:

Document Management Audit Compliance Regulatory Compliance

Customer/Client relations Professional demeanor Documentation & reporting

Multiline telephone systems Security awareness Data Entry

Microsoft Excel Microsoft Word Microsoft Office

Correspondence distribution Time management Tableau

SAP Sorting and labeling Administrative support

Staff Management Goals & performance History research

Account Reconciliation Spreadsheet management Employee timesheet processing

Filing and data archiving Inventory Planning Documentation & control

Credit & collections Patient Scheduling Mail distribution

Scheduling File & records management Pre-Employment Screening

First Aid/CPR Customer Service Organization

Shipping & Receiving

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