Lydia Muweh

Phone: +1-612-***-**** Email: ad00jh@r.postjobfree.com

SUMMARY

Versatile and experienced Scrum Master/Agile Coach with a broad range of experience in all aspects of software development using both Agile and Waterfall development approaches. An accomplished and result-oriented IT professional with several years’ experience working with different stakeholders across multiple organizations. Remarkable experience implementing Agile Scum best practices and leveraging a very Agile and lean approach to the delivery process. Extensive experience at driving the adoption of agile values, principles, and practices. Adept at leveraging agile methods with business initiatives to deliver quantifiable results that are sustainable. Demonstrated ability to motivate, organize, lead, and coach scrum teams across multiple locations, with a track record of managing complex projects. Currently seeking a position as a Scrum Master, bringing 7 years of experience.

PROFESSIONAL DEVELOPMENT & CREDENTIALS

CORE COMPETENCIES

Agile-Scrum Values and Principles User Training & Support

Stakeholder Management Change Management

Product Backlog Facilitator Service Catalog/ Workflow/Processes

Story Refinement Software Development Life Cycle

Collaborative Leadership Skills Incident Management

Quick Problem Resolution & Decision Making Team Building, Training & Development

Strategic Business Planning Multitasking in Fast-paced Environments

Customer Service & Relationship Management

Cross-Functional Business Acumen

PROFESSIONAL EXPERIENCE

Wells Fargo

January 2023 – present Snr Scrum Master- Contract

Support two teams as a coach and a servant leader on agile best practice

Work on diverse projects within the Home Mortgage department.

Helping the teams adhere to agile principles and well as following organization’s procedures and processes.

Assist in defect minimization and quality optimization.

Ensuring quality data hygiene by making sure that all JIRA fields on issues are being filled according to the organization’s policy.

Organizing, facilitating scrum ceremonies, and ensuring prompt conflict resolution before it escalates.

Ensuring that blockers are being removed in a timely manner by reaching out to appropriate individuals.

Claiming ownership of items I can do to assis both my teams and my PO

Medtronic Inc.

April 2021 – Dec 2023 – Scrum Master- Contract

Facilitating daily scrum meetings, backlog refinement, sprint planning, sprint review, and sprint retrospective

Responsible for ensuring that project business and IT requirements are captured and documented

Performing the role of a servant leader for multiple distributed Scrum Teams and coach them on Agile good practices

Ensuring that the project is on schedule and verifying that development is effective and occurring at a sustainable pace.

Identifying and removing team impediments and escalating when necessary to management

Rigorously reviewing and managing the backlog and in-progress items ensuring an on-time feature delivery rate of 98%

Working with the product owner to define project scope and objectives

Steered project flow from planning to incremental release; leveraged Azure DevOps, confluence, and JIRA software.

Encouraged cross-training and the use of Agile techniques such as Pair Programming.

I serve two teams and we are working on building a device called a “hub” this device is meant to track activities of ventilators in patient’s rooms.

Mayo Clinic

March 2019 – March 2021 Scrum Master

Facilitating daily scrum meetings, backlog refinement, sprint planning, sprint review, and sprint retrospective

Responsible for ensuring that project business and IT requirements are captured and documented

Performing the role of a servant leader for multiple distributed Scrum Teams and coach them on Agile good practices

Ensuring that the project is on schedule and verifying that development is effective and occurring at a sustainable pace.

Identifying and removing team impediments and escalating when necessary to management

Rigorously reviewing and managing the backlog and in-progress items ensuring an on-time feature delivery rate of 98%

Working with the product owner to define project scope and objectives

Steered project flow from planning to incremental release; leveraged Azure DevOps, confluence, and JIRA software.

Encouraged cross-training and the use of Agile techniques such as Pair Programming.

Communicating timely functional /technical /managerial /feedback to the development team

Preparing development status reports and timely communication to various account stakeholders

Monitoring the pulse and morale of the teams, influencing the team spirit, and creating excitement around the deliverable.

I serve two teams. One is working on building a financial tracker that will help clinic directors to track their budgets and the other team is working on enhancing the “my health” app. That is making it possible for patients to be able to communicate with providers and also upload pictures and videos on the app.

SunTrust Bank

Sept 2017 – Feb 2019 Scrum Master

●Facilitate project planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos

●Track and communicate team velocity in Burn down charts and sprint/release progress

●Empower the team to self-organize

●Identify and remove impediments and prevent distractions.

●Coordinate with Stakeholders and product owner for meeting sprint objectives

●Build positive working relationships between stakeholders and project managers.

●Maintain accurate sources of project records for project approvals.

●Maintain and establish data quality, completeness, and monthly metrics for leadership review.

●Coach scrum teams on how to scale agile to enterprise level; team to program and portfolio levels using Scaled Agile Framework.

●Worked with developers to decompose user stories into tasks and assign hours to those tasks.

●Enable process standards and best practices for effective project execution.

●Articulate business user needs for software development teams - user stories.

●Manage timely communication between various internal and external stakeholders.

●Help the team inspect and adapt process.

●Communicate timely functional /technical/managerial feedback to the developers.

●Proactive identification & escalation of risks to stakeholders.

●I served two teams, and we were working on enhancing the online Banking application. My team was responsible for updating the number of checks to be deposited online/day from two to ten checks/day, converting online banking statements to PDF, made it possible to view checking, savings and credit card information at a glance…

National Financial Credit, NFC Bank

Jan 2015– March 2017 Scrum Master

Worked with the product owner to prioritize and groom user stories in the Product Backlog in preparation of the sprint planning.

Facilitated sprint planning, daily scrums, sprint reviews, retrospectives, and backlog refinements for 2-week sprint cycles emphasizing continuous improvement.

Empowered the team to practice the core agile principles of self-direction, collaboration, business prioritization, team accountability, and transparency toward the consistent delivery of a working product.

Facilitated weekly backlog grooming sessions with the team, ensuring work items were estimated and 'ready-for-work' per the product owners’ priorities.

Removed impediments and protected the team from interruptions and distractions to maximize productivity.

Collaborated closely with the Product Owner in product backlog management and continuous delivery of features to ensure that the developers' efforts on sprint backlogs were of maximum value to stakeholders.

Leveraged burn-down and team velocity charts to improve backlog estimates and product plans resulting in improved estimations.

Applied creative techniques in scrum ceremonies to coach developers transitioning to scrum in understanding and practicing agility which resulted in increased team performance and overall product quality.

Maintained project documentation and reported project progress to management weekly through status reports.

I served one team, and we were working establishing the ATM system at that time, where customers can deposit and withdraw cash at any time of the day.

National Financial Credit, NFC Bank

February 2012 – Dec 2014 Project Coordinator

Provided oversight for the development and maintenance of quality programs, systems, processes and procedures that ensure compliance with policies

Provided expertise and guidance in interpreting policies, regulatory and/or governmental regulations, and agency guidelines to assure compliance

Assisted the project manager in keeping track of the project budget in an excel spreadsheet

Tracked project milestones, schedules, and deliverables

Managed changes and ensured effective communication among project team members

Facilitated project planning and executions of projects for top companies such as Exxon mobile, Shell, Agip, Total, Addax and Sterling global

Analyzed complex plans, issue and escalating where necessary

EDUCATION

●University of Buea, Bachelor of Accounting

TECHNICAL SKILLS

●Web technologies: Internet Explorer, Chrome, Opera, Mozilla Firefox, AWS

●Tools: Jira (created and closed sprints, monitor matrix like burn up, and burn down charts, track velocity, Create and prioritize user stories in the product backlog and sprint backlog), Confluence, ServiceNow ( used to provide a unified portal for service delivery across the enterprise, enhances communication between customers and enterprise), SaaS, PaaS HPQC 9.0/10.0, MS Visual Studio, Bugzilla

●Operating System: Windows 7, Vista, XP, 98, XP Professional, and Window 2000.

●Project Management Methodologies: Agile -Scrum, Kanban, Safe, Waterfall and Hybrid.

CERTIFICATIONS

●Professional Scrum Master 1

●SAFe 5.0

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