Dan Morgan

*** *********** ********, ***********, ** M1C 3A3

Res: 416-***-**** Cell: 416-***-****

ad00h7@r.postjobfree.com

PROFILE

Excellent communication and sales skills combined with over 10 years of facility operations experience. Proven track record with excellent reference complimented by a solid reputation within the industry. A valuable addition to any company and a successful part of any team in a sales or operations role either in a single location or regional setting. Highly developed sense of accountability, passion, and ability to maintain strong relationships with stakeholders.

PROFESSIONAL EXPERIENCE

Account Executive

Jan-Pro Canada, Toronto, ON 2015 – Present

Jan-Pro Canada offers office and commercial cleaning services with a 93% retention rate in over 100 countries worldwide.

●Demonstrating and selling Jan-Pro’s industry leading solutions and delivering on assigned sales targets and goals.

●Maintaining high client satisfaction ratings.

●Proactively engaging clients to validate value propositions on an ongoing basis.

●Creating and managing sales pipeline; identifying and closing new business and sales opportunities.

●Making sales calls, giving presentations, attending trade shows and participating in professional organizations in a manner that expands the awareness of

Jan-Pro's services and ensuring follow-up directly with the clients.

●Developing and sustaining sales relationships with key decision makers and influencers.

●Developing and executing strategic plans and programs to ensure profit, growth and expansion of Jan-Pro’s service offerings.

●Bringing competitive insight from the field into the organization to ensure a strong external focus to enhance our competitiveness.

Director of Operations

Jan-Pro Canada, Toronto, ON 2013 – 2015

●In charge of overseeing and coaching over 85 (and growing) franchisees across the GTA region on operational effectiveness and business strategy.

●Train and develop new franchisees on standard operating procedures, business planning, and customer relationship management.

●Track performance metrics and drive the benefits of continuous improvement to ensure results are sustainable and aligned with long-term corporate goals.

●Monitor work progress with franchisees and clients to assess job status. Provide guidance direction, and corrective action where required to ensure company and contractual project expectations are met.

●Provide leadership, organizational vision, and inspiration to the team members through clear communication and execution of strategy and goals.

●Cultivate strong relationships throughout the supply chain with suppliers, franchisees and clients.

●Promote continuous knowledge sharing and the use of best practices across the organization and franchisee network.

●Identify and resolve operational issues through on-site inspections.

Sales Representative/Supervisor of Operations and Facilities

QJS, Toronto, ON 2002 – 2013

A facilities operations company with annual revenues of 3 million in Ontario. Core services include Retail/Commercial floor care services/repairs and restoration, janitorial services including grout cleaning, colouring removal replacing and sealing services.

●Territory covering all of GTA, as well as Durham region.

●Lead the integration of the Sales in the GTA – a $1.2 million sales portfolio.

●Develop and oversee the execution of integrated sales and service strategies that achieved financial performance and operations targets – 10% sales increases year after year.

●Prepare and negotiate all contracts and contract renewals for both commercial and retail locations.

●Solicit new business opportunities on an ongoing basis as well as creating a data base for future reference.

●Immediate response and solutions to client concerns and problems, helping to maintain a positive relationship between both parties.

●Set pricing strategies for all retail locations based on market competition.

●Responsible for market share growth-increased market share as the leader in the industry.

●Ensure compliance with WHIMIS regulations. This includes maintaining a catalogue of all products brought on site and ensuring that Material Safety Data Sheets (MSDS) are at maintained at each location.

Accomplishments

●Achieved sales increase of 31% year-over year as of 2002.

●Met and maintained budgeted expenses continuously for 5 years.

●Pioneered non-traditional channels to enhance key customer growth.

Regional Sales Manager, Ontario

Presidential Dry Cleaners, Toronto, ON 1993 – 2002

●Provide cleaning services to both commercial and residential customers. Presidential Cleaners operated a dry cleaning service to approximately 300 commercial customers in the City of Toronto and across Ontario.

●Worked collaboratively with the Ontario Retail partners – was responsible for sales and margin growth, line reviews, forecast validation and vendor negotiations.

●Developed specific channel management strategies in conjunction with a 3-5 year of business plan. Focus on new customer sales activity; take appropriate corrective actions to grow sales and reports to the plant and store support center.

●Worked with retail store managers and plant to ensure consistent strong execution of the wholesale service levels.

●Identify competitive issues as well as issues relating to new technologies, new capabilities and potential acquisitions that might impact the growth of the dry cleaning plant, and work with the Vice-President and his operating staff to take appropriate action on these issues

●Pro-actively develop, qualify and close sales leads pertaining to business to business components.

Accomplishments

●Established and implemented a new distribution channel in business to business achieving projected sales by 40%.

●Increased territory sales from $2.25 to $5 million.

●Enriched aligned business to business sales curriculum content and delivery platform, resulting in increased delivery of by 25% across North York region, resulting in a 30% increase of total employees trained; and a further increase in 2002 with only a 20% increase in budget.

●Achieved 100% of customer satisfaction by delivering on time and within budget for both businesses to business and retail.

●Introduced and developed a training evaluation strategy to measure impact of training to Kirkpatrick Levels 3 and 4 (ROI).

●Achieved the highest performance ratings among the regional sales managers.

EDUCATION & PROFESSIONAL DEVELOPMENT

Ryerson University – Bachelor of Arts (Continuing Education 1999)

Administration and Information Management

COMPUTER SKILLS

Knowledge of PC applications: MS Word, Excel, Microsoft Outlook

REFERENCES

Available Upon Request

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