MS
MICHELLE SMITH
***************@*****.*** 859-***-**** Georgetown, KY 40324
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills. Knowledgeable pharmacy professional skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities. Board certified Pharmacy Technician excited to bring 18 year's background in Independent and Corporate pharmacies to growing team. Well-versed in all elements of medication dispensing, regulatory compliance and drug inventory control. Highly proficient in building lasting relationships with patients and customers. Efficient and accurate Certified Pharmacy Technician thrives in fast-paced settings. Team player with strong customer engagement and data entry skills. Successful Pharmacy Technician bringing 28 years of experience in filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within pharmacy settings. Knowledgeable about regulatory guidelines and policies governing fraud, waste and abuse. Staff Development
Stocking Medications
Aseptic Techniques
HIPAA Regulations
Drug Inventory Control
Regulatory Compliance
FDA Compliance
HIPAA
Prescription Management
Team Collaboration
Quality Assurance and Control
Problem-Solving Skills
Drug Security
Filling Prescriptions
Proper Labeling Procedures
Workflow Optimization
Pharmacy Operations
Clinic Pharmacy Of West Salem
Cynthiana, KY
Certified Pharmacy Technician
08/2020 - Current
Verified prescriptions and drug labels, documents and packages. Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Assist MOT(Medicine On Time) pharmacy technician and Pharmacist with clearing high volume of prescriptions and make sure we get all of the patients medicine completed on time.
Transmitted claims to insurance companies for payment and reconciled EOBs.
Answered telephones to respond to questions or requests. Operated cash registers to accept payments from customers. Cleaned and maintained equipment or work areas according to prescribed methods.
Maintained proper storage and security conditions for drugs. Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
Ordered, labeled and counted stock of medications and entered inventory Summary
Skills
Experience
data into computer.
Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation. Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
Collected and coded various documents to prepare for filing, storage and processing.
Proofread and corrected correspondence and reports for error-free documentation.
Created and maintained computer- and paper-based filing and organization systems for records, reports and documents. Facilitated communications by forwarding emails, transferring calls and filing documents.
Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
Coordinated multiple schedules using online calendaring system. Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
Reviewed incoming reports, applications and memos to determine workplace priorities.
Updated and implemented administrative and executive support policy changes and monitored effects.
Toyota Pharmacy/ Walgreens Frankfort,
KY
Senior Pharmacy Technician
12/2004 - 08/2020
Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests. Established and updated patient profiles, medications and insurance details.
Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts. Adhered to regulatory guidelines for workplace safety and customer confidentiality.
Maintained clean and organized pharmacy shelving and work areas. Efficiently processed cash register transactions for new and refilled prescription orders.
Transmitted claims to insurance companies for payment and reconciled EOBs.
Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system. Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Worked with insurance companies to process claims, resolve problems and obtain payments.
Compiled customer demographic, allergy and medical history background. Received, reviewed, dispensed and labeled over 300 prescriptions daily. Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling. Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
Answered telephones to respond to questions or requests. Entered prescription information into computer databases. Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
Walmart Georgetown, KY
Pharmacy Technician
08/1994 - 12/2004
Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
Verified prescriptions and drug labels, documents and packages. Prepared prescription transfers to other pharmacies. Transmitted claims to insurance companies for payment and reconciled EOBs.
Entered prescription information into computer databases. Answered telephones to respond to questions or requests. Operated cash registers to accept payments from customers. Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling. Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products. Cleaned and maintained equipment or work areas according to prescribed methods.
No School Took Required Test
PTCB in Certified Pharmacy Technician
03/2005
Kaufman Beauty School Lexington, KY
Cosmetoloist in Cosmetology
04/2000
Scott County High School Georgetown, KY
High School Diploma
05/1994
Graduated in 1994 my Junior Year, but walked with my graduating class in 1995. Only needed one english credit, so completed that in summer school. Started at a Community College BTCB in 1994, but decided to quit to continue my career with Walmart. Started Part-time in shoe department while in school. Got offered a job in the Pharmacy, so decided to move to that department Full-time.
BTCB Lexington, KY
Some College (No Degree) in Physical Therapy (Pre-Physical Therapy) 1994
Education and Training