Madelyn Arguello

Customer Service

**** ** *** **.

Miami, FL 33144

ad00h2@r.postjobfree.com

+1-786-***-****

To obtain employment with a stable company where my various skills can be utilized to its maximum potential, moreover, to gain lasting employment with company where I can be an asset to the company.

Ability Summary

• Team worker, who needs little supervision

• Detail-Oriented, self-motivated, who is driven to ensure job duties are completed

and competent

• Bilingual able to speak, read, and write both Spanish, English

• Reliable, flexible and punctual

• Efficient with Microsoft Office, Excel, and other computer programs

• Excellent communication and organizational skills

Authorized to work in the US for any employer

Work Experience

Delivery Driver

Amazon DSP - Miami, FL

November 2019 to July 2020

As an Amazon driver, I delivered packages to homes, retail locations, and other delivery destinations. In order to meet promised delivery times, I efficiently sorted and prepared my delivery route. Amazon provided me with handheld technology to manage delivery progress and navigate around obstacles.

Kitchen Line Cook / Chef

BJ's Restaurant & Brewhouse. Palmetto Bay

December 2012 to April 2019

I worked in a kitchen line for a busy restaurant. I handle multiple tasks and still maintain The position of line cook consists of managing the daily preparation of food items for a station or a specific area in a kitchen and cooking and plating all food orders in an efficient, healthful and attractive manner. I'm one of the head cooks of the shop. I instruct in the preparation, seasoning, and cooking of salads, meats, sauces and other foods I participate in food preparation including chopping, peeling, mixing, baking, portioning and preparing meals according to customers' needs. I'm a general all round-cook for all meals and special events recipes for cooking in broilers, ovens, grills, fryers and a many other kitchen equipment. I perform general daily duties as attending to the cash register, order taking, open/close store procedures, and closing down the kitchen properly.

Sales Associate

Rent-A-Wheel - Miami, FL

September 2011 to September 2011

I was a sales associate that handled the customer promotions and deals.I would do my general duties of attending customer orders and payments, promoting our products and services to the retail population. Make event flyers in efforts of providing customers with the highest quality product and service for the lowest price and showcasing our newest merchandise in the store. I would attend to the phones and make outbound calls to expand our promotions with nearby stores and potential clients.

Security Guard

Tactical Protection - Miami, FL

May 2010 to August 2010

I was a security officer trained to protect and serve civil duties by patrolling the premises to prevent and detect signs of intrusion and ensure security. I monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of the U.S. Army Southern Commerce Headquarters. I wrote reports of daily activities and irregularities and screened individuals to prevent passage of prohibited articles into restricted areas.

Sales Representative

PRC DirecTv - Miami, FL

December 2009 to May 2010

I was a sales agent who handled inbound calls from account maintenance to billing inquiries to complaint handling. I offered call center services to help boost customer retention, generate more sales, and give exceptional customer service to add value with every call and convert consumers into loyal lifelong customers. Beyond answering calls I would identify and analyze every customer into personal tailored bundled offers, customer acquisitions, processing credit applications, and developing strong, profitable relationships with customers while driving sales performances. While on the floor I would meet the sales quotas and reach my percentages in order to meet my commission bonus while achieving perfect quality assurance structure as well and making sure I was handling the calls to my up most professional manner and still gaining trust and comfort from my customers.

Receptionist

Savedoff Family Chiropractic Center - Miami, FL

October 2008 to July 2009

I was a chiropractic assistant/receptionist for a Coral Gables office. I assisted in daily tasks by managing the front desk, processing insurance and collecting, general administrative duties, answering phones, setting up and maintaining patient's appointments, and setting up events and meetings. I have experience in billing software, Excel, and Word. I effectively manage all office functions to maximize productivity and ensure business growth.

Shipping and Receiving Office Administrator

Car Go Shipping International - Cape Canaveral, FL

February 2008 to October 2008

I was an office administrator working for a busy Port Canaveral office. I was the import/export shipment manager for the documentation department and dealt with customer service needs as well. I prepared documents, followed up on orders, and maintained office records up to date on a daily basis. Shipping and receiving overseas requires a detailed eye and I helped my company profit from my hard work and dedication. I was focused in maintaining our customer loyalty which helped my company grow bigger and stronger in maintaining clients. I helped with sales and while in the import/export environment I reached out to a broad range of clients to make long- term relationships.

Receptionist

Brevard Podiatry Group - Merritt Island, FL

August 2007 to January 2008

I was a receptionist at a foot doctor's office. As a front desk position I handled patient scheduling, checking in of patients, and verified insurance eligibility. I collected payments, answered a high volume of calls and did filing daily. I also assisted in present and former patients following up with their health treatments.

Sales Representative

Bellsouth/AT&T - Miami, FL

April 2006 to July 2007

I was a sales associate for valued customers and to uphold long term relationships with home entertainment owners. I was also a team leader pushing employees to reach sales goals and customer service expectations. I dealt with computer work daily to keep up to date with customer loyalty skills and upcoming promotions and events. I became employee of the month for 3 months with the top sales in different divisions of the company.

Assistant Manager

Foot Locker - Miami, FL

August 2004 to February 2006

I was a sales associate working with others to accomplish sales figures for the day and increase customer loyalty for the company. I sold merchandise to the potential customers that would walk into the store with a determination to help and attentive manner by bringing a comfortable and friendly shopping environment for my customers. I took care of employee training and store audits within my store as well. I also traveled to several other stores for inventory counts and store presentation. My store revenue won my store best store sales for the year 2005.

Manager

Mrs. Fields - Miami, FL

April 2002 to October 2003

I dealt with sales and customer satisfaction as well as handling the baking and preparing of everyday foods. I also handled different tasks to uphold a great food corporation, handled the paperwork and employee scheduling. I entered yearly data and percentages in store audit books and made presentations for the store in the district. I would open with store procedures almost daily and make the daily goals as a manager and helped the company expand and grow into different venues while I was employed.

Education

High School Diploma

Coral Park High School - Miami, FL

August 1999 to June 2003

Associate's Degree in Graphic Design

Miami Dade College

Skills

• Kitchen Staff (9 years)

• Experienced (10+ years)

• Saute (7 years)

• Busser (1 year)

• Culinary (10+ years)

• chef (10+ years)

• training (8 years)

• kitchen (10+ years)

• team player (10+ years)

• Line cook (10+ years)

• Cooking (10+ years)

• Baking (4 years)

• Knife skills (10+ years)

• POS (6 years)

• Management (7 years)

• Telemarketing (8 years)

• Medical Office Experience (8 years)

• Adobe Illustrator (1 year)

• Driving (4 years)

• Supervising experience (7 years)

• Microsoft Office (10+ years)

• Computer skills (10+ years)

• Food service (10+ years)

• Sales (10+ years)

• Restaurant experience (10+ years)

• Medical billing (4 years)

• Cleaning (10+ years)

• Serving (3 years)

• Warehouse experience

Languages

• English - Expert

• Spanish - Expert

Certifications and Licenses

food handler certificate

ServSafe

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