Antoinette Love

Medical Claims Representative /Billing Support

Lee's Summit, MO 64081

ad00h1@r.postjobfree.com

+1-816-***-****

Advanced Customer Service Representative dedicated team player adept at managing my customer service skills with continuous growth. Looking for a long-term position with a growth-oriented company.

Authorized to work in the US for any employer

Work Experience

Remote Medical Claims Examiner

Signature Performance - Kansas City, MO

August 2021 to June 2022

• Claims Examiner

• Customer Support

• Remote Care

• Government Contracted

Client Service Representative

Quest Diagnostics - Lee's Summit, MO

March 2021 to August 2021

Appointment Scheduler for Wellness Program, Remote TEMPORARY POSITION Remote Customer Service Rep 3/Order Taker

SC Companies - Monroe, WI

September 2019 to January 2021

Take catalog orders for clients/ set up payments/ setup up delivery

• Assisted customers with a warm and professional attitude

• Answered general questions

• Responsible for tracking and maintaining inventory

• Responsible for cashier duties

• Handled online orders and credit card transactions Remote Customer Service Representative

BroadPath Healthcare Solutions - Phoenix, AZ

April 2020 to July 2020

Worked with CVS Caremark thru Broad path, updated clients accounts, billing support Remote Claims Representative

Asurion - Nashville, TN

October 2015 to March 2019

• Reviewed documentation and accounts to gain full picture.

• Provided quality customer service to all assigned, insured and claimants throughout the claims process to ensure timely service times for customers.

• Finalized and maintained all types of personal lines insurance policies within the agency.

• Presented and clearly explained insurance policy options based on clients' needs and goals.

• Pursued continuing education and training programs to continue professional development.

• Promoted client retention through high-quality service and follow through. Medical Service Specialist

CVS CAREMARK - Lees Summit, MO

March 2013 to January 2014

• Made customers top priority and employed active listening skills to understand needs and deliver first- rate service.

• Resolved customer issues and diffused situations by listening to concerns and developing solutions.

• Secured client retention by driving service and product benefits, features and recommendations around clients' needs.

• Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.

• Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.

• Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.

• Strengthened tractability by developing organization systems for client contracts, records, reports and agendas.

• Reduced the number of field service calls by providing telephone assistance to resolve problems. Customer Service Associate

NCO Group Inc - Overland Park, KS

September 2012 to November 2013

• Diminished work-flow downtime and troubleshoot customer sales, support and software issues.

• Contributed to the growth of the business by ensuring that customers were satisfied with service and quality.

• Promoted branding initiatives while maintaining product displays to adhere to corporate standards.

• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

• Greeted customers with enthusiasm and offered immediate and friendly service.

• Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Education

High School Diploma in General Studies

WESTPORT SR HIGH SCHOOL - Kansas City, MO

1991

Skills

• Microsoft Office (4 years)

• Customer service (10+ years)

• Leadership (2 years)

• Documentation Review

• Troubleshooting

• Technical Support

• Microsoft Windows

Assessments

Memorization & Recall — Expert

May 2019

Measures a candidate's ability to commit product or merchandize information to memory and recall at a later time.

Full results: Expert

Customer Focus & Orientation — Highly Proficient

January 2019

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Highly Proficient

Memorization & Recall — Highly Proficient

December 2019

Committing product or merchandise information to memory and recalling it at a later time. Full results: Highly Proficient

Medical Receptionist Skills — Proficient

January 2020

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Customer focus & orientation — Proficient

December 2020

Responding to customer situations with sensitivity Full results: Proficient

Typing — Familiar

May 2022

Transcribing text

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate