Roger Armel Kamga Fogue

Desktop Support Specialist

Sunland CA, 91040 ad00gj@r.postjobfree.com I https://github.com/foguearm I 818-***-**** www.linkedin.com/in/rogerkamga

Summary of Qualifications (Knowledge & Skill Areas)

Hardware repair, troubleshooting, Ethernet technology TCP/IP; SSH; VNC via physical deployment.

Microsoft Excel, Word, Google Suite, Solidworks, Kbcrawl, Wysigot, and TreeMap.

Categorizing, Selecting, Implementing, and authorizing security controls within an organization.

Installation of Microsoft Windows 7 and 10, Server 2008, 2011, migration, virtualization, and imaging OS.

Google Cloud Platform technology, AWS EC2 VPC solution deployment of APIs technology, database MySql, DynamoBD architecture, and security.

Knowledgeable in Active Directory, MS SharePoint using Microsoft 0365.

Agile delivery teams, Data collection, and architecture.

Mobile software using Webex, Teams, OsmAnd Maps Navigator, and Quest to keep vehicles on track.

Operating systems - Linux (Ubuntu 18.04, FEDORA), Mac OS X, IOS, and Windows 10.

Vulnerability scans, system and information integrity, risk management, network administration with SUSE Enterprise using Active Directory, deployment nodes architecture with Docker, and Kubernetes orchestration with the command line.

Delivered customer support with different software tools like Service Security (Antivirus)

Worked with a team and handled an average of 28 daily requests.

Analyzed business IT needs and exceeded customer satisfaction rates.

Resolved issues and reduced the problem-solving time by 50% using a Network Management System tool (NMS). Tools & Technology Expertise

OPERATING SYSTEMS Linux, Android, MS Windows, IOS, HARDWARE 2 Servers: HPE ProLiant DI-360 Gen10 Plus8SFF NC Configure-to-Order Server Ix Intel Xeon-Gold 2.1 GHZ 24-core 165W Processor - 16GB Dual Rank x8 DDR4-3200 EEG

"Enobio 32" - ZephyrBH3, Meraki technology Cisco VoIP, Nortel PBX. SIMULATORS/TOOLS SIM Racing Studio tool (By DOF Reality), NeuroSense, Docker, MS PowerShell, ExperimentBench

VERSION CONTROL Release NeuroSense of ExperimentBench Version DOCUMENTATION BootStack, Inventory, Lesson learned, Data Collection OTHERS Jira, Webex, Ms Teams, MFA phone, MS. Outlook SOFT SKILLS Spoken and Written communication skills, Project Management, Business Acumen, Analytical Skills, Leadership, Problem-Solving, and Innovation Database MySql, DynamoBD in Cloud, Remedy, NMS: Network Management System. Professional Experience

Desktop Support Specialist July 2021 – Sept 2023

Project: Harman International (Samsung) Northridge California Gathering data through Machine Learning, Artificial Intelligence, and Gaming. Client: Harman International Tools: Docker, Ubuntu 18.0.4, AWS, Clonezilla, VNCXI 1, Putty, SSH, Active Directory Internal Responsibilities:

Control & track the workflow process of the experiment daily and plan the no participation of volunteers to be rescheduled.

Operate on ERP instance to provide access to the operator, vacation setting over ServiceNow.

Analyze and interpret the network to fix and resolve connectivity issues.

Led a team of five (5) technicians following Jira ticket, Lessons learned, and problem-solving to improve data collection.

Trained new operators on instructions, data collection, and leading the simulation.

Identifying & resolving technical issues on computers, tablets, smartwatches artificial intelligence materials, and servers running on Linux and Network.

Reporting, scheduling, and documentation.

Verbal communication in crisis situations of volunteers

Using Wireshark on Ubuntu to run several command lines, and scripts daily to download updates, and install network packet analyzer and backup.

Monitor helpdesk tickets and respond/resolve employee issues assigned, transferred, and escalated. IT Associate AMAZON Fontana California Jan 2021 - June 2021

• Handled and oversaw helpdesk tickets and assist employees with technical issues.

• Configured workstation PCs and managed buildings to ensure smooth operations.

• Reconfiguring printers, network stations, and personal computers. Program Coordinator & Support Cosmetic Laboratories of America Chatsworth CA May 2019 — Nov 2020

Received & assembled raw materials, maintained records, and led a team of 20.

Prepared monthly sales reports for senior management with advanced Excel and Power Bl tools. Senior Senior Technical Support Videotron Canada Cairo Egypt June 2011 — Dec 2016

Provided prompt solutions to Apple customers ensuring 98% customer satisfaction.

Modify script Restful web service to access users — app communication using Java.

Developed and tested a new training software used to train and support new technicians.

Offered after-sale services and support for repairs. Education

Associate degree in Cloud Computing & Networking

Pierce College CA 91367 Fall 2021 - Current

Master of Science: Economics and Management of Innovation and Technology University of Angers — France 2008 - Oct 2010

Certifications, Advanced Training & Development Program

Google IT support

Linux Cloud and DevOps

Security+ CompTIA

PMP (PMI) Certification

Training CCNA

Professional Affiliations

Project Management Institute (PMI)

Awards and Recognitions

Certificate for dedicated efforts and consistent improvement of quality score — Videotron Canada — March 2014. References

• Dan Pye - Sr. Director, Technology Strategy & PMO (Harman International)

• Andrew Gundran - Manager, Engineering System (Harman International) References contacts available on request.

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