F r a n k C o l b o u r n

EXCELLENCE IN OPERATIONS MANGEMENT, PROPERTY MANAGEMENT, AND SUPPORT SERVICES MANAGEMENT

713-***-**** • ad00dz@r.postjobfree.com 1046 Western Springs Drive Katy, Texas 77450

Engaging regional/unit level operations leader, who builds high performance teams through best practices - including lead by example, inclusion, and a proactive business approach that focuses on excellent client service, trust building, operational competence, data-based decision making, leadership/employee development, client retention, and vendor management. High focus on customer satisfaction, process improvement, and top/bottom line “goals exceeded” with budget compliance. Efficiencies, audit-worthy processes, and team building are hallmarks of my successful career, with a relentless pursuit of client & organizational alignment.

Service Lines Served From Director Level Through Market President

●Courier Management •Logistics •Mail Room Services ●Environmental Services (EVS) ●Office Support Staff ●Construction Logistics ●Parking & Valet Services ●Wayfinding/Sign & Art Services ●Patient Transportation •Security ●Grounds & Landscaping •Facilities Project Management •Waste Stream Mgmt.• Complete Vendor Management (VMO)

NOTABLE ACEIVEMENTS

•Bottom Line Growth & Relationship Building:

1.Created and executed a new validations program at Memorial Hermann/TMC, resulting in an immediate savings of $379k in year one, with greater savings thereafter.

2.Increased my portfolio EBDITA from 9% to 17% and sold $6m in new business in 14 months.

3.I have built client confidence and reliability with a core-based “promises made/promises kept” leadership approach to our commitments and accountabilities.

4.Proactive trust building and demonstrated competency are the keys to all successful relationships; this has been another Clarion Call for all teams I have led.

•Organizational Development & Systems Based Operations Excellence:

1.Executed significant policy & best practices development at Memorial Hermann/TMC.

2.Increased efficiencies at Aztec Facilities Services resulting in cost-reductions, increased client satisfaction, greater employee productivity, and increased manager development.

3.This has been the Clarion Call for my leadership career since day one, and is the core of successful management and client retention.

4.In most every environment that I have led in, I started employee empowering and far-reaching employee work groups, growing authentic leadership skill-sets in my managers, and significantly increasing employee engagement.

5.Managed significant COVID operational challenges to profitability, while maintaining client satisfaction.

6.Embraced and trained new discipline-specific technologies in all environments.

•Cultural Change Leader:

1.Significant and impactful cross-disciplinary change management catalyst at UTMB/Galveston, UTMDACC, HCA/Gulf Coast Division, and Premium Parking.

2.Certified Quint Studer Healthcare Facilitator and DDI Leadership Development Trainer that collaborated with other multi-disciplinary Guld Coast Division HCA Healthcare leaders, resulting in an increase to the 15th percentile – up from the 86th percentile for over-all patient satisfaction.

EXPERIENCE

Regional Vendor Manager - Texas & Oklahoma January 2022 to Present

Progress Residential – Phoenix, Arizona (Remote in Houston, Texas)

•Started the new Corporate Regional Vendor Management Office (VMO) with the National Director of Vendor Management at Progress Residential.

•Used Yardi, Sales Force, Asana, Cognito, Teams, CLM, Concur, DocuSign, and all Microsoft Software tools.

•Quickly established working relationships with market operations teams to build a system to identify/onboard good-fit contractors (“vendors”) in Oklahoma & Texas.

•Recruited and on-boarded 110+ vendors to perform different residential SOW for my markets.

•Preformed data driven analysis for proper and effective vendor management activity.

•Created vendor Quarterly Business Review (QBR) to monitor and manage vendor performance.

Market President - South Texas October 2019 – July 2021

Premium Parking Services, LLC – Houston, Texas

•Senior regional executive responsible for A to Z market-wide operations management, market team building, extensive HR management, enforcement, installs, client retention, reports/cash management/audits, safety, and managed a $3.3m budget to a 21% profit margin. Successfully maintained all accounts through COVID.

•Executed increased operational standards for cloud touchless/gateless/cloud parking operations, full staff operations, and immediately managing several accounts out of cancellation notice.

•Responsible for comprehensive “A to Z” business development from cold calling/prospecting, writing proformas & proposals, presenting proposals & RFP responses, to new installs.

•Earned immediate recognition from key clients for improving partnerships, and increasing partnership longevity.

City Manager - Houston First Corporation June 2018 – September 2019

REEF Parking (formerly Republic Parking System) – Houston, Texas

•At Houston First Corporation I managed a multi-site district, $18m in revenues, 12,451 parking spaces, 44 lanes, 8 parking managers, and 76 employees. This includes managing a dynamic City of Houston customer, private contract parking, UH Sports event vent parking management, all operations management, manager development, successful client management, and profitability/financial performance.

•Senior member the Houston REEF corporate leadership team that developed operational strategies, recruiting & manager development initiatives, and portfolio management.

•Developed “A to Z” RFP responses to enhance Republic/REEF business growth.

•Engage with client organizations senior leadership teams to further enhance and develop stakeholder partnerships.

•Assisted the REFF Parking team at the multi-site University of Houston location, including Event Management, and utilizing T2Flex technology (with LPR) for monitoring enforcement, Park Jockey POS Hand Helds.

Area Manager - Parking & Logistics – ABM at Memorial Hermann Hospital/Texas Medical Center

ABM at Memorial Hermann Hospital/Texas Medical Center March 2015 – September 2017 Houston, Texas

•Designed, executed, and maintained a new “A to Z” parking Validations cost reduction program that saved MH/TMC $379k in “real dollars” from 10/2016 to 6/2017. This included local TMC market analysis, justification for changel, business plan creation and presentation, step-by-step implementation and research install new validations technology, communicating all aspects to this initiative in a large and complex healthcare environment, and tracking and reporting of before and after financial outcomes to MH/TMC and MH System Administration.

●Created and refined multiple departmental operational and HR Policies and Procedures.

●Managed all aspects of office/support staff of 51 MH employees/contracted employees, including all related HR functions, and successfully increased employee engagement and retention to >94%.

●Spearheaded sourcing and management of five contracted valet operations system wide with $2.7m revenues-vs-$900k in expenses.

●Responsible for driving/reporting several KPI dash board indicators, including bottom line financial performance for Parking and Logistics at the largest MH Hospital in the MH system, as well as other smaller MH system facilities. Reported directly to two MH VP’s, as well as an ABM Reg. Manager for various logistics and projects system wide.

●Responsible for $15.4m operation in parking related revenues and expenses at the MH/TMC campus, which included $7m in MH employee parking contracts. Identified $200k savings (general operating expenses) in FY 2017 in employee parking expenses with various parking vendors in TMC.

Regional Manager - Facilities Management June 2013 - April 2015

Aztec Facility Services - Houston, Texas

●Multi-state responsibilities for a portfolio of 13 contracted services departments, 80% EVS, and 20% Mail Room/Office Services, with a client base of oil & gas, educational & governmental partners.

●Controlled $9m in revenues, including approx. 300 FTE’s, and 30+ leadership stakeholders. Independently generated >$6m in new business in my first year through open-bid sales.

●Implemented unit operational tools for direct-report managers that made our operations more consistent and efficient to better serve our clients, and increased incident near-miss reporting.

●Drove my portfolio to 17-19% EBDITA profitability (+9% vs previous years).

●Maintained excellent business rapport with C-Level clients based on trust, and expectations met or exceeded.

Facility Manager – TMC Campus Services July 2007 - January 2013

The University of Texas MD Anderson Cancer Center/TMC – Houston, Texas

●Facility Manager responsible for campus-wide Janitorial Services contract management, Recycling & Solid Waste Stream sourcing and management, Mail Room Services operations, Courier Services operations, Grounds & Landscaping management, and Sign & Art Services operations. I enjoyed leading a great team of six managers and 89 line FTE’s. Managed a $3.1m annual budget to within -2.5 to – 4.0%.

●Successfully managed all operational complexities in a large 22k employee teaching hospital, including HR, training, production, process evaluation/improvement, quality control, customer satisfaction, and safety for all five service lines, including processes redesign in 4 of the 5 departments I managed. I was the senior leader in creating and rolling out an institution-wide Recycling program. I was recognized across the institution for this program.

●Repeatedly led the division (#2 out of 9 departments) for employee engagement.

•Facilities Management EOC execution and training, including over-site of Preventative Maintenance Management, all janitorial and office staff for emergency prep, disaster preparation, and emergency code awareness & drills.

Director - HCA Healthcare, Inc./Gulf Coast Division March 1998 - July 2007

Env. Services, Laundry, and Security – Houston, Texas

●During my tenure with HCA, I managed (Director Level) several support services departments at HCA Spring Branch Hospital, Mainland Medical Center, and Kingwood Medical Center - insourced and outsourced positions, and included extensive EOC team membership and participation over EOC responsibilities like emergency preparation, hazardous materials management, emergency generator testing, fire wall penetration inspections, fire door inspections, and all EOC items around Security and Housekeeping. The departmental directorships held at HCA included EVS, Linen Management, Security, and Parking.

●Over the course of my nine year tenure with HCA/Gulf Coast Division, (and in addition to carrying out my standard scope of department leadership duties), I became both a Studer Certified Patient Satisfaction Facilitator and a Certified Development Dimensions International (DDI) Leadership Development Trainer. These cross-disciplinary training opportunities were rewarding & allowed me to influence HCA healthcare leaders at all levels of the organization to provide the best possible patient and physician experiences.

EDUCATION AND ASSOCIATIONS

●B.A. Communications/ Journalism - University of Houston/University Park

●M.S.M. Project/Operations Management - Colorado Technical University

•American College of Healthcare Executives/Member •Lucky Mutt Pet Rescue/Volunteer •Project Management Institute Certification/PMI •Cert. Quint Studer Healthcare Satisfaction Program/Multi-discipline Certified Facilitator •Big Brothers and Sisters/Volunteer •Development Dimensions International/Leadership Dev. Trainer •Katy Outlaws Select Baseball Organization/Asst. Coach

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