Customer Service Business Development

GB

GINA-MARI BAKER

ad00dy@r.postjobfree.com 516-***-**** Port Washington, NY 11050

Detail-oriented, highly personable, hospitality, sales and successful small business professional. I offer a proven history of transforming obstacles into guest, employer and customer satisfaction, loyalty and profit. Aiming to utilize 20 years of customer service and small business experience to bring immediate value to any office/administrative team in whatever capacity necessary.

Marketing

Team Management

Business Development

Personnel Management

Business Growth

Sales Tracking

Vendor Management

Lead Generation

Client Relationship Management

Excellent Communication Skills

Sales Operations

Negotiations Expert and Strong Deal Closer

Verbal and Written Communication

Exceptional Multi-Tasker

Database Management

Social Media Savvy

Multidisciplinary Team Leadership

Marketing Strategy

Superb Time Management

Customer Service Management

Recordkeeping and Reporting

Office Supervision

Proposal Writing

Hiring and Training

Employee Onboarding

Relationship Building

Database Administration

Contract Preparation

Credit and Collections

Calendar Management

Account Reconciliation

Event Planning

Office Management

Contract Negotiations

Event Coordination

Office Administration

Customer Service

Sales and Marketing

Calm and Pleasant Demeanor

Sales Promotion

POS Terminal Operation

Reliable and Responsible

Purchasing

Profitability Optimization

Customer Retention

Excellent writing and communication skills

Problem-Solving

Excel, Word, Powerpoint, Office, Multiple Point of Sales, marketing and e-mail platforms

Collaboration and Teamwork

The Muttontown Club East Norwich, NY

Director of Membership

04/2018 - 04/2023

Developed and implemented new member recruitment initiatives. Managed membership database, ensuring accuracy of data entry. Organized and facilitated monthly membership meetings. Analyzed current membership trends to identify potential areas for growth.

Assisted with the development of marketing materials to promote membership benefits.

Conducted outreach activities to engage potential members in a variety of settings.

Summary

Skills

Experience

Created and maintained records of all memberships, including payment information and contact details.

Developed strategies for expanding the reach of the organization's message through social media platforms.

Provided customer service support to existing members regarding their accounts or inquiries about services offered by the organization. Researched industry best practices for developing effective member engagement strategies.

Developed training programs and resources for new members. Organized special events aimed at engaging current members as well as attracting prospective ones.

Served as an advocate for members when necessary, advocating on their behalf when needed.

Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.

Resolved customer complaints regarding sales and service. Enhanced sales volume through skilled support to both new and inactive customers.

Led sales planning, development and account management to grow existing accounts and establish new sales accounts. Determined price schedules and discount rates.

Baker Air Heating & Air Conditioning

Port Washington, NY

Small Business Co-Owner

05/2011 - 03/2023

Developed and implemented administrative procedures to maximize efficiency.

Created and maintained filing systems for employee records, financial reports, and other documents.

Oversaw the maintenance of office equipment, supplies, and facilities. Interpreted company policies and procedures for employees at all levels of the organization.

Assisted in the recruitment process by reviewing resumes and conducting interviews.

Implemented new software programs designed to streamline operations within departments such as Housecall Pro Dispatching, Mailchimp e-mail database, SAS Answering Service.

Researched potential vendors to identify cost savings opportunities related to office supplies or services.

Developed training materials for new hires on how to use office equipment efficiently.

Conducted performance reviews on administrative staff members to ensure they are meeting expectations.

Ensured compliance with applicable laws governing employee rights such as labor laws or OSHA regulations.

Reviewed contracts prior to signing them in order to protect the interests of the organization.

Identified and solved problems to enhance management and business direction.

Oversaw complex office support, managing records database and organizing contracts.

Reviewed and approved department reimbursement requests, recording transactions to maintain financial accountability.

Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.

Organized and maintained documents, files and records. Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.

Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care. Determined staffing requirements, interviewing, hiring and training new employees.

Planned and controlled budgets for contracts, equipment and supplies. Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.

Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.

Represented work unit at meetings or conferences to serve as liaison for requests or complaints.

Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control. Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements. Nassau Country Club Glen Cove, NY

Dining Room Manager

10/2007 - 12/2013

Trained new employees on customer service, safety protocols, and restaurant policies.

Supervised the staff to ensure proper service standards were met. Resolved customer complaints in a professional manner. Developed effective schedules for servers and other kitchen staff members. Maintained accurate records of inventory levels and purchases. Oversaw daily operations of the dining room including seating arrangements, menu changes, and special requests from customers. Created promotional materials such as flyers, posters, menus., to attract more customers into the restaurant.

Liaised with vendors to obtain best prices for food items purchased for the restaurant.

Analyzed sales data in order to adjust staffing levels according to demand. Established goals for overall profitability of the dining room operation. Scheduled front of house staff to open, close and work dining room floor daily.

Maintained presence on dining room floor and assisted team to support efficiency of service.

Fielded complaints from customers and corrected issues with both front of house and kitchen staff.

Worked in close collaboration with team members to ensure customers received high-quality service.

Trained new employees to perform duties.

Resolved problems or concerns to satisfaction of involved parties. Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Coached staff on strategies to enhance performance and improve customer relations.

Hofstra University Hempstead, NY

Bachelor of Arts in American And English Literature 05/2002

Frederic G. Goldmann Scholarship Recipient for Club Managers, 2009 Completed Business Management Institute Course for Club Management, 2010 Club Manager's Association of America Member, 2007-2013 Family-Orientated mother of two girls (9 & 13)

Enthusiastic Religious Education Teacher

Proud volunteer for "Folds of Honor" a non-for-profit organization providing life-changing scholarships to the spouses and children of America's fallen or disabled military and first responders. Education and Training

Activities and Honors

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