Toni A. Houck

*** *. *-** ******* Rd. #**** Moore, Ok. 73153-8221 405-***-**** ad00ct@r.postjobfree.com

Objective:

To work with a company that I can use my knowledge and experience to make us both grow.

Skills Profile:

Excellent driving, safety, and attendance record. Forklift Certified.

Cordon Bleu Culinary Arts Bachler’s.

Thorough knowledge of area roads, highways all over the state of Oklahoma and most States across the Country.

Experienced in all Microsoft Excel, PowerPoint, Word, 10 key by touch 10,000 key strokes per minute, 75 words per minute typing skills. Medical Insurance Software, spreadsheets, tracking inventory on computer, scheduling, QuickBooks, invoicing, collections, accounts receivable, accounts payable, scanning, copying, faxing.

35 years background in teaching training Bakery/Deli Cake Decorator/Baker, Sales, and customer service.

Self-starter, Self-Motivated, good work ethics. Always willing to learn new things every day.

Selling Manufactured Homes Champion of Texas and Champion of Tennessee, Legacy, Clayton of Waco, Southern Homes of Alabama.

Sales Rep of Icing donuts, cakes, desserts. Traveled all over the State of Oklahoma stocking, demoing, decorating cakes, donut, desserts.

Sales Rep for Salsa traveled all over this State of Oklahoma stocking, demoing, was in 200 stores.

Health and Beauty buyer for three stores OKC, Stillwater, Lawton travel to all stores stocking, ordering, inventory, supplements, demoing, Facebooks posts, maintaining all three stores looking good staying stocked and in budget every month.

HR, AP/AR, Rental Coordinator, Customer service, opening up locations all over the country OKC was first location, Odessa, San Antonio, Pasadena, Beaumont Texas, Pennsylvania, Louisiana.

Call Center work from home experience answering calls, placing orders, filling out tickets for missing orders, ordering replacement credit cards, exchanging orders, customer service multi phone lines using all work from home software systems. the call has ended. Account supervisor, routing auditor, termite specialists, saving accounts setting appointments, credit card payments, canceling accounts, reactivating accounts, answering phone calls all dy 100 plus calls, working on ledger work credit and refunds, remote work you can change campaigns so you get versatile learning and experience in lots of different positions.

EMPLOYMENT HISTORY ROI CALL CENTER WORK FROM HOME 2018-present

Call Center work from home experience answering calls, placing orders, filling out tickets for missing orders, exchanging orders, customer service phone lines using all work from home software systems. Taking care of the customers wants and needs making sure they are happy and satisfied with their orders. Being patient and curious to the customer. Always making sure the customer is taken care of before the call has ended. Account supervisor, routing auditor, termite specialists, saving accounts setting appointments, credit card payments, canceling accounts, reactivating accounts, answering phone calls all dy 100 plus calls, working on ledger work credit and refunds, remote work you can change campaigns so you get versatile learning and experience in lots of different positions.

ACT CALL CENTER WORK FROM HOME 2018-2021 Bank of American Campaign for Covid Accounts campaign ended.

Call Center work from home experience answering calls, placing orders, filling out tickets for missing orders, ordering replacement credit cards, exchanging orders, customer service multi phone lines using all work from home software systems.

Sage Pump Services: March 201*-****-**** S. I-35 Service Rd. Oklahoma City, Ok. 73129. HR, AR/AP, Rental Coordinator, Customer Service.

HR-recruiting, screening, interviewing and work place workers. Handle employee relations. time sheets, payroll, benefits and training. Contact references and perform background checks, inform applicants about job details such as benefits and conditions. Hire or refer qualified candidate. Conduct new employee orientations, process paperwork.

AR/AP did all the AR/AP sub ledger when an invoice is mailed to us and is put into rental man received and approved to be paid to vendors. When customer's send payment in for rental of pumps and hoses or equipment you enter into Rental man software the payment. Do bank deposits, scan checks and make deposits for the day. Send out payment invoices to customers on a daily bases they are printed daily every morning.

Customer Service answer all questions from customer or vendors take care of their ever need weather by phone or emails.

Rental Coordinator responsible for processing rental requests from outside sales rep, as well as directly from customers. Handle inbound sales leads, overcome technical and business objections of prospective customers. Ability to read analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence, and procedure manual. Ability to effectively present information an respond to questions from groups of managers, clients, customers, and general public that comes in to rent pumps. Ability to define problems, collect date, establish facts, draw conclusions. Apply concepts as fractions, percentages, ratios, proportions o practical situations, math skills with addition, subtraction, multiplication, division. Advance level of expertise with great plains and Microsoft office, word processing, spreadsheet, general ledger, payroll, accounts receivable, accounts payable, internet software, email.

GREEN ACRES MARKET: August 2010-2016

14 N.W. Sheridan Rd. Lawton, Ok.73505, 7301nS. Pennsylvania Ave. Okla. City, Ok. 73159, 211 N. Perkins Rd. #24 Stillwater, Ok 74075.

Health and Beauty buyer for all three stores, stocking, demoing, inventory, budget every month, unloading trucks, make end caps, decorating the end caps stocking with products that is in the ad for the month. Keeping up with the latest products, watching what is selling and what is not. Essential oils all the latest diffusers and all the oils that help the human body. Supplements making sure all shelves are full stock and helping customers. Posting on Facebook all products in flyer for the month or on sale answering questions from customers posts customer service answer questions.

A & J Salsa second job June 2012-2016

Ninnekah, Ok. 73067

Sales Rep, delivering, stocking inventory, sampling the sales and relish when needing in a store. Travel all over the State of Oklahoma salsa is in 200 stores and in Texas. Customer service, these are award winning salsa and relishes, responsible for all inventory all over the 200 stores invoices, mileage. Enjoy meeting people or customers, talking about the product salsa and relish.

MID-STATE HOUSING second job May 2000-2012

Purcell, Ok 73080

Selling new and used Manufactured Homes, knowing every house inside and out all upgrades and if you can make it bigger stretch it makes it smaller, add room or two, change the appliances, or the flooring, windows, the outside exterior how to upgrade the siding to smart panel or vinyl, tape and texture, wall paper for the inside. I take care of all Facebook posting answering questions and messages, notifications, putting new pictures on there or videos,

Making all the signs that go on the houses coming in either new or used.

Taking the pictures of the new or used houses coming in. Both inside and outside pictures then upload to the website.

Post new or used homes to Craigslist manage the questions the calls and all that pertains to the postings of the homes on craigslist.

The Marque out front of office putting the new or used homes that has come in on it to let the public know we have received a new or used home and to come in and check it out.

Can tell you anything about financing on how to get started on getting your next home. FHA, VA, conventional loan, getting all the conditions you will need to meet the loan. Driver's license, check stubs from employer, bank statements, social security card, deed, letter from land lord, chattel, land & home finance, cash.

Power points for the display in the office or all our homes.

Excel spread sheets or inventory.

Power point for customer purchase agreements.

Greet customers, answer phone calls, answer their questions over the phone, send out floor plans to the customer if need be.

CSM BAKERY PRODUCTS May 2000- 2016

TUCKER, GA

Technical Sales Service Representative Travel all over the State of Oklahoma

All accounts Homeland, Reaser's Crest, IGA, Apple Mart, Pruett’s, Buy for Less, Uptown Grocery, 4-T's Grocery, Super C, all AWG accounts.

Teaching and training bakery personnel how to bake ad decorate cakes, cookies. In a production setting fast and good quality.

Maade power points of all the cakes made for shows. Present the cakes make set them up, all inventory, new products, make signs for all cakes and cookies, desserts made for the shows.

Excel spreadsheets, inventory of my tools, stock, icing, sprinkles, colors, air brush guns.

Taking pictures of the cakes that I made or the display cakes made for the pictures I would be taking do the brochures going out.

Traveled all over the state going to all the grocery stores that we have accounts with. Taking care of their next order making sure they have all they needed.

Expense account that was responsible for turned in every Friday. Took care of keeping up with all receipts and turning them in. Gas receipts also and all the fuel I used every week then turning that in also.

JOHNNIES SWEET CREATION June 1994-2000

Okla. City, Ok 73109

Answering phone calls, scheduling of 10 or more employees, taking orders, making icing, baking. Making sure everyone on track for the day of orders. packing the baked goods or desserts, cakes etc. Fondant work and gum paste work. Can do anything from a Picture, Birthday, Wedding and all occasions for cakes and desserts.

CLIMATE MASTERS January 1992-1994

Okla. City, Ok 73159

Working on geothermal units by order assembly line work. Wiring and wrapping the units, putting sensors in as they come to you.

UNITED SUPERMARKETS August 1985-1992

Purcell, Ok.73080

Bakery Manager opening closing duties for Bakery/Deli, scheduling employees, computer tracking inventory on the computer, making cake displays, order supplies, answering phones. Decorating cakes stocking cake case, making cake orders, stocking the bakery/deli, keeps cost and labor down to minimal. Can make any cake from any picture or description from customer. Customer are the first priority and making them happy and smile.

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