Customer Service Patient Care
Resume:
LISA MUNOZ
**** ** **** ****** *** #*** Miami, FL 33127 305-***-**** ad00an@r.postjobfree.com
Objective
Seeking a position within a prestigious organization, where I can utilize my skills and experience towards professional growth and development.
Ability Skills
A self-motivated, fast learner, problem solver, and hard worker. Comprehensive knowledge of medical operations, and excellent communication skills. Familiar with medical terminology and health care operations. Effective problem-solving and critical thinking in areas of patient care services. Ability to build good rapport with patients and physicians. Excellent organization skills, able to multi-task. Bi-lingual in English and Spanish.
Employment History
08/2023 – Present Centennial Management, Leasing Agent, Miami, FL
• Warmly greets visitors, prospective renters, and current residents
• Effective marketing strategies, tenant relationship management, and process improvement.
• Customer service skills
• Finding new tenants for the property
• Accept Rent and Security Deposit
• Problem-solving skills
• Move-In and Move-Out Walk-through
• Oversee Property Maintenance
• Renewal Lease
09/01/2021-08/2023 FC Management Bloomfield, New Jersey
● Preparation of monthly invoices and email distribution to tenants
●Answering resident inquiries via phone and email
●Collecting and monitoring tenant payments
●Maintaining a detailed rent roll
●Conduct resident move-outs in accordance with state law and company standards.
●Processing check payments to vendors
●Maintain accounting records.
●Bank reconciliations
●Monthly financial reporting
●Schedule and coordinate property inspections for insurance and city agencies.
●Other duties as assigned Tenant communication and addressing inquiries.
●Conducting property inspections and documenting maintenance needs.
●Participating in the leasing process, including showings and application reviews.
●Assisting in rent collection and financial record-keeping.
●Handling property violations from the city, sometimes going to court to represent the company.
●Learning about property marketing strategies and assisting in online listings
●Contributing to the development of reports and presentations for property owners.
03/2017 - 08/18/2021 Rising Ground (Ames Center), Substitute, TA Assistant, Yonkers, NY
• Work closely with teachers to promote a positive environment
• Assisted with group activities and individual projects
• Manage classroom organization and cleaning
• Organize children's work
• Work closely with staff and families during am/pm childcare
• Lead read aloud and circle time
• Students Safety and Supervision
• Learner Engagement & Assessment
• Class Material Preparation
10/2016 – 03/2017 Leake & Watts (Ames Center), Secretary, Yonkers, NY
• Handle all incoming and outgoing calls in a professional manner
• Perform greeting with guests and visitors
• Organize and keep files and records
• Tuition/Collection
• Childcare schedule
• Attendance
• Data Entry
• Translation (English – Spanish)
02/2016- 08/2016 Sunrise Dental Services, Receptionist, Sunrise, FL
• Handle all incoming and outgoing calls in a professional manner
• Greet all patients
• Confirm, and reschedule appointments
• Billing claims
07/2015- 10/2015 Solar Bear Services, Assistant, Medley, FL
• Handle all incoming calls in an enthusiastic and professional manner
• Make outgoing calls to confirm appointments with customers
• Assign appointments to our sales reps
• Dispatch all sales reps
• Update completions on all files
• Proficient with office programs, such as Microsoft word, office, outlook, and excel.
• Knowledge of medical terminology, ICD9 codes and CPT codes.
• Familiar with patient confidentiality HIPAA Guidelines.
• Exceptional presentation and communication skills.
• Verified and analyzed data.
• Assuring accuracy in preparation of medications, dispensing and distributing medicines.
• Used proper documentation in accordance with State and Federal rules and regulations.
2004-2006 National Hotel, Room Service Coordinator, Miami Beach, FL
• Coordinated orders for hotel guests.
• Organized parties and meetings in ballrooms.
• Scheduled guest according to availability.
• Mini bar
• Customer Services
Education
2003 Miami Jackson High School Miami, FL
2021 CDA Associated (Child Development Associated) Yonkers, NY
Certifications & Trainings
● CPR (Adults, child and Infants)
● First Aid
● Mandated Reporter
● Abuse and Maltreatment
● School Violence Prevention
● Autism Workshop
● CDA associated
References
Fatima Cabrera
Office Manager/ Owner
FC Management
Maria Lucio
Office Manager
Ames Center- Rising Ground
Yonkers, NY
Dr. Nancy Orphans Owner
Sunrise Dental
Sunrise, FL
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