Amanda Herron

Melbourne, FL *****

ad00a3@r.postjobfree.com

+1-321-***-****

Friendly, well organized, and highly motivated individual with over ten years of customer service experience in a variety of work settings. Face to face or over the phone I will serve as a great impression of the company.

Authorized to work in the US for any employer

Work Experience

Front Desk/Chiropractic Assistant

Pelchat Chiropractic Center - Melbourne, FL

February 2023 to August 2023

• Greet all patients with a smile and ensure excellent customer service for the duration of the appointment.

• Patient check in and out

• Listen to and follow up any new voicemails and online appointment requests

• Enter Insurance information / authorizations/ and patient demographics, scan ID and insurance cards

• Answer multi line telephones

• Schedule patients for multiple in office provider

• Hook patients up to electrical stimulation therapy and apply heating pad during therapy

• Bring patient to room to be seen by he doctor.

• Record each patients charges for the correct treatment for the day to ledger via EMR & collect payments based on the correct fee schedule

• Balance transactions and run financial report at the end of each day.

• Clean rooms, bathrooms and lobby and run trash each day, making sure the office is ready to see patients at the opening of the next day.

Customer Sales Associate

Ollie's Bargain Outlet - Melbourne, FL

September 2022 to February 2023

Handles cash during check out, assists customers with returns and general store inquiries. Assists freight team while unloading delivery trucks, sorting ticketing and merchandising. Stock shelves

Customer Service Agent

Percepta Ford - Melbourne, FL

November 2021 to July 2022

• Interacted with customers through live chat

• Handled emails, inbound calls, and outbound calls

• Assisted dealers/ dealership employees with a professional attitude

• Assisted with technical support, and advised how to navigate various websites

• Case making and documenting every interaction.

Customer Service Representative

RADIAL/ADECCO - Melbourne, FL

June 2020 to May 2021

Worked for Coach and Kate spade as a customer service representative.

• Assisted customers with a warm and professional attitude

• Answered back to back inbound phone calls

• Assisted customers with questions

• Kept records of customer complaints

• Handled billing issues and order inquiries

• Tracked packages using third party websites or by phone Office Assistant/receptoinist

Space coast property management - Suntree, FL

2012 to 2013

• answered phones

• mailed out home owner association letters

• filed paperwork

• basic computer work

Crew Member

Five Guys Burgers and Fries - West Melbourne, FL

2009 to 2012

• Food prep

• cashier

• line cook

• open/close store

• detailed cleaning at end of the day

6 Month Internship + 6 months paid.

Dr. Egan Chiropractic - Eau Gallie, FL

2009 to 2010

Office assistant / receptionist

• Answer phones

• scheduled appointments

• check in/out patients

• take payments

• file insurance claims

• laundry (gowns and sheets)

Education

Diploma

Eau Gallie High School - Melbourne, FL

2006 to 2009

Skills

• Customer service

• cashier

• food service

• data entry

• general office skills

Quick learner

• team player

• dependable

• responsible

• Food Preparation

• Typing

• Front Desk

• Time management

• Google Docs

• Communication skills

• Medical office experience

• Computer skills

Certifications and Licenses

Driver's License

May 2017 to May 2025

Assessments

Call center customer service — Proficient

January 2023

Demonstrating customer service skills in a call center setting Full results: Proficient

Customer focus & orientation — Proficient

April 2021

Responding to customer situations with sensitivity Full results: Proficient

Written communication — Proficient

November 2021

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Attention to detail — Proficient

November 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Customer service — Proficient

January 2023

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Proficient

January 2023

Responding to customer situations with sensitivity Full results: Proficient

Work style: Reliability — Proficient

October 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Call center customer service — Proficient

April 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Administrative assistant/receptionist — Proficient October 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Retail customer service — Proficient

January 2023

Responding to customer situations in a retail setting Full results: Proficient

Data entry: Attention to detail — Proficient

October 2021

Maintaining data integrity by detecting errors

Full results: Proficient

Basic computer skills — Proficient

January 2023

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Bookkeeping — Proficient

January 2023

Calculating and determining the accuracy of financial data Full results: Proficient

Medical receptionist skills — Proficient

January 2023

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Medical terminology — Proficient

July 2023

Understanding and using medical terminology

Full results: Proficient

Work motivation — Proficient

November 2021

Level of motivation and discipline applied toward work Full results: Proficient

Scheduling — Proficient

August 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Customer service — Proficient

October 2021

Identifying and resolving common customer issues

Full results: Proficient

Administrative assistant/receptionist — Proficient August 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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