Customer Service Data Entry Office Management Administration
Resume:
Carla A. Powers
***********@*****.***
Over 15 years experience in office support and customer service with a dedication to providing consistent, high-quality client satisfaction. Well-versed in conflict resolution, organizational excellence, and all-around people skills. Works well under pressure and deadlines while maintaining strong personal ethics and integrity. Excellent communicator seeking a rewarding position which builds on my current skills and allows the opportunity for new growth. Experience
Data Entry Clerk 3/2021- 7/2023
Los Banos Abattoir, Los Banos, CA
• Daily accurate entry of multi-source raw inventory data.
• Created and prepared reports for all data entered (including daily, weekly, monthly, quarterly, and yearly.)
• Created and maintained specialty reports for multiple departments, managers, and owners.
• Prepared and maintained files for multiple high-volume vendors and customers.
• Assisted Accounts Payable with creating invoices for clients daily.
• Completed vendor and customer check-ins at a public window, including all necessary paperwork. Tax Associate 12/2018- 04/2020
H&R Block, Los Banos, CA
• Provided consultations regarding income tax law.
• Prepared, reviewed, and submitted tax returns for clients.
• Received payments and completed cash transactions for service.
• Greeted and welcomed clients to the office, preparing them for tax appointments.
• Maintained yearly continuing education and certification standards for job growth. Caregiver 1/2015 – 06/2017
Caring Hands Caregivers, Cupertino, CA
• Provided in-home support for elderly, injured, and special-needs clients.
• Completed daily tasks for clients including shopping, finances, medications, errands, appointments, hygiene, grooming, dressing, and meal planning.
• Submitted detailed daily/weekly updates of care provided and concerns to family members and healthcare providers.
• Received “Certificate of Excellence” (2016) - Employee of the Quarter for service above and beyond. Sales Associate 12/2013 – 01/2015
Catherine’s, Hayward, CA
• Provided customer assistance regarding women’s apparel and accessories.
• Kept sales and return logs, tracked packages, and completed cash transactions. Carla Powers – cont. Page 2
Customer Service Specialist 8/2013 – 11/2013
Sonitrol Security, San Leandro, CA
• Provided account security support for existing clients.
• Conducted training of Security, Access, and Fire systems for clients of newly installed equipment.
• Created, maintained, and updated file information for all assigned clients, including accurate mapping.
• Assisted in problem solving and troubleshooting issues within Customer Service and Installed Equipment. Education and Credentials
Preparer Tax Identification Number (PTIN) – US Department of Treasury, Internal Revenue Service Vallejo, CA 2018
Registered Tax Preparer – California Tax Education Council (CTEC) Vallejo, CA 2018
Income Tax Course (Federal and California) – H&R Block Vacaville, CA 2018
2 Years Undergraduate Coursework - Nursing (Major), Business Administration (Minor) Del Mar College, Corpus Christi, TX 1999-2000
High School Diploma - Westmont High School, Campbell, CA 1998
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