• Created and implemented sales & marketing strategies leading to a 20-30% annual increase in revenue for 8 consecutive years.

• Played an integral role in the negotiation & implementation of corporate distribution relationships (Pruftechnik, Wartsila & Windrock)

• Restructured and reduced marketing/sales plan expenditures by 30% in 1 year by migrating to digitally-based initiatives

• Source and implement CRM, electronic timekeeping and field service scheduling software to increase operational efficiency

• Implemented and oversaw creative development of 3 company website redesigns over 8 years

• Created corporate strategy to penetrate manufacturing market, resulting in apprenticeship grant within 3 months of implementation

• Secured $50,000+ grant for corporate training and education

• Well versed in Salesforce/Salesforce Field Service, Simpro, Quickbooks, Xero, Geop, T-sheets, Monday, Sugar, Constant Contact & Microsoft Office

• Active Participant/Volunteer in US Superyacht Association, Marine Industries Association of South Florida, International Yacht Brokers Association, Young Professionals In Yachting, Marine Council (Miami), Port Everglades Association & South Florida Manufacturers’ Association

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TERESA DRUGATZ Seasoned Business Development Professional with a proven track record of building superior experiences for clientele in the maritime (yachting and commercial) industry, particularly in regards to marine engineering. A results-driven, dynamic and adaptable individual, with stellar communication that results in long lasting relationships with those of diverse backgrounds.

5124 Hayes Street l Hollywood, FL 33021 l ad0099@r.postjobfree.com l 954-***-**** Experience

Director of Business Development l Engineered Yacht Solutions, Inc. – November, 2021 – July, 2022

• Implement CRM/Field Service Management Software System

• Generate leads, track progress, and maintain communication

• Customer Service/Quality Control & Conflict Resolution

• Take sales calls for products and services and handle accordingly

• Perform client follow-up before, during, and after projects, or product sales

• Source vendors and subcontractors

• Pre-con/Survey vessels arriving for service

• Consult on HR/Operational needs

• CRM management/build database

• Represent company at industry events

• Consult on replenishing company supplies and materials Business Manager l Aquamare Marine, USA – April, 2021 – August, 2021

• Oversee and facilitate marketing

• In charge of generating leads, tracking their progress and increasing sales (service and projects)

• Customer Service/Quality Control & Conflict Resolution

• Take sales calls for products and services and handle accordingly

• Perform client follow-up before, during, and after projects, or product sales

• Source vendors and subcontractors

• Pre-con/Survey vessels arriving for service

• Invoicing & collections; Estimating

• Consult on HR/Operational needs

• CRM management/build database

• Represent company at industry events

• Replenish stock inventory as needed

• Participate in interviews for job applicants

• Oversee international shipping/cargo for project supplies and client purchases

• Coordinate travel, visas, etc. for technicians reporting to international job sites President l Helm Maritime Support – April, 2020 – Present

• Provide consulting services for business development, marketing, public relations, and operations – Yachting Industry

o US Superyacht Association

o Nauti-Com Communications

o Signature Marine

o Starboard Yacht Group

ADVANCED MECHANICAL ENTERPRISES l Fort Lauderdale, FL – 7/1/20 to 4/10/20 (Mega/Superyachts, Commercial Marine & Industrial Engineering)

CLIENT SERVICES MANAGER: September, 2015 – April 10, 2020 MARKETING/OFFICE MANAGER: February, 2010 – September, 2015

• Customer relations: maintain and build existing and new client relationships through fluid communication and follow-up, conflict resolution

• Manage service schedule and oversee time tracking; Track project reporting; expenses and hours

• Project up-selling, forecasting and invoicing

• In charge of generating leads, tracking their progress and increasing sales (service and projects)

• Served as company representative at trade shows and networking events.

• Responsible for class society audits for condition monitoring certification

• Write estimates and coordinate project logistics; Vendor sourcing, negotiating and purchasing

• Oversee corporate marketing and manage marketing coordinator

• In charge of generating leads, tracking their progress and increasing sales (service and projects)

• Human resources (22 employees) – track PTO, prepare reviews, insurance renewals. Accounting - payroll and accounts payable

• Write technical articles/Columns (Dockwalk, The Triton, Maritime Reporter, Maritime Executive, Professional Boatbuilder)

• Provide creative direction to graphic designer to develop marketing collateral

• Write, edit, and proofread all corporate documents to ensure accurate, timely, and effective communication to customers and employees

• Plan and execute company events, meetings and tradeshows; booth logistics, promotional items, travel, lead generation and follow-up.

• Develop and implement annual marketing plan and budget. Build and manage company database President l Word Play, LLC

December, 2005 – July, 2010 l Fort Lauderdale & Miami, FL

• Provided consulting services for business development, marketing, public relations, and operations – Hospitality, Maritime & Non-Profit Markets

EDUCATION

BACHELOR OF SCIENCE IN COMMUNCIATION l UNIVERSITY of MIAMI Majored in Public Relations

&Sociology/Marketing Minor

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