Customer Service Quality Assurance
Resume:
Edie
Warth
ad007w@r.postjobfree.com
Burlington, IA
Skills ● Positive outlook
● Work well with others
● Problem solving skills
● Great attention to detail
● Quick learner
● Communication skills
● Active listening
● Mathematical Computation
● Reading comprehension
● Customer satisfaction
● Safe work practices
● Creative solutions
● Complex problem solving
● Project deadlines
● Time Management
● Machine setting
● Quality Assurance
Experience
Doran and Ward
03/ 2017- PRESENT, Burlington, IA
The position I currently manage is taking large press rolls that come off the press, load them onto my machine and set up the right cuts.
I then fill out all the paperwork making sure all the right data is put into the computer as well as the machine. This will ensure accuracy of labels per roll and count.
Once all is set up, I go and get my shift supervisor to look over my work, they then approve the job and I start working to complete the task.
Pancheros Mexican Grill/ Customer service and cashier 09/2015-04/2016, Burlington,IA
● Welcome and greet customers notifying them of daily promotions/deals.
● Helped in fulfilling the customers orders making sure they are satisfied with the order.
● Help and understand any customer complaints and offer suggestions on what we could do to ensure customer satisfaction.
● Maintain cleanliness of the store and keep a positive attitude. Dollar Tree Stores / Customer service cashier
09/2014 - 12/2015, Burlington, IA
● Maintained awareness of surroundings and secured cash to minimize loss potential.
● Answered product questions using knowledge of sales and store promotions.
● Maintained customer satisfaction with quick and professional handling of product returns.
● Redeemed coupons to discount purchases.
● Resolved customer complaints and maintained a clean and tidy check out area.
● Processed refunds and exchanges in accordance with company policy.
Education Des Moines Area Community College / HISET 5/2017 - 10/2017, Des Moines, IA
High School Equivalency test.
DeVry University / Medical billing and Coding
01/2021-08/2022, Chicago, IL
CCS- certification in Certified coding specialist. ㅡ
Additional
information
Indeed Assessments provide skills tests that are not indicative of a license or a certification, or continued development in any professional field. Assessments
● Customer focus and orientation, proficient, 08/01/2023 responding to customer situations with sensitivity.
● Typing completed 9/01/2023, Transcribing text.
● Customer Service proficient 08/01/2023. Identifying and resolving common customer issues.
● Technical Support: Customer situations completed 9/01/2023 Responding to technical support situations with sensitivity.
● Protecting patient privacy, proficient,08/01/23 understanding privacy rules and regulations associated with patient records.
● Medical billing, completed, 08/01/2023 Understanding the procedures and forms used for medical billing.
● Call center customer service, proficient 08/01/2023, Demonstrating customer service skills in a call center setting.
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