Joseph S. Dacus

**** ****** **.

The Colony, TX *5056

972-***-****

ad006u@r.postjobfree.com

Fidelity National Title: Irving, Texas June 2021-Current

Escrow Accountant

Treasury desk working with banks and the federal reserve to send, verify, and receive wires for title accounts. Made deposits, balance ledgers, reports and accounting for variances between ledger and bank statements. Worked daily with accounts and amounts transacted in the millions. Use of Softpro, bank and mobile depsoit software, and federal reserve WMA system.Uploading Positive pay and decisioning checks presented to the bank.

IT Coalition - USCIS: Irving, Texas July 2020-May 2021

Accounting clerk

Processing immigration work petition payments for the Department of Homeland Security

100% accuracy and efficiency needed to process hundreds of payments daily and ensuring the books balance by time of daily deposit.

ACE Cash Express: Irving, Texas May 2019 - Nov 2019

Accounts Payable Specialist

Processing Accounts Payable invoices. Communicated with vendors for software, hardware, and personnel contracts accounting for 3 million dollars spent annually. Budgeted yearly costs for Personnel and Vendor services and hardware.

Used AS400 and Excel as well as proprietary software for forecasting and analysis.

Resource Personnel Consultants December 2014-May 2019

Data Entry Specialist- Ace Cash Express February 2019-May 2019 Data entry specialist inputting new customer information for our client database for corporate card customers. Input sensitive financial and personal information to be used for future correspondence and to create customer accounts. Input between 120-150 customer entries per day with a specific adherence to accuracy due to the sensitivity of the clients data.

Revolution Retail Systems: Carrollton, Texas December 2017-January 2019

Helpdesk agent for cash recyclers.

Troubleshot calls for and dispatched technicians and parts for service of units. Handled high volume of calls and assisted in getting machine up and running during call in order to get businesses back operational.

Whitlock Manages Services: Flower Mound, Texas October 2015- November 2016

Technical Service Coordinator

Coordinated support of technical resources in remote and field support for incidents and issues around break/fixes of Audio Visual services and products. Identified issues and dispatched appropriate resources for customers in the Northeast region including New York, Pennsylvania, New Jersey, and Massachusetts. Ran reports for multiple site customers and informed them of the current status of any open tickets for that region.

Brinks: Coppell, TX December 2014-August 2015

Variance Analyst/Late orders

Researched Compusafe daily credit variances with deposits and closed open deposits for banks.

Reconciled shortages and overages from safe deposit pickups using Compusafe research and access to banking software. Saved the company hundreds of thousands of dollars by validating offsets to duplicate and wrongly credited entries bypassing inconvenience to customers.

Submitted late change orders for emergency same day and next day deliveries. Tasked with limited access licensing for expedited change orders for banks and customers accounting for millions of dollars worth of commodity transactions. High efficiency and trust due to time frame for transactions and access to ordering profiles. Used direct access ordering and transaction software known as Compusafe, VRU, and iCash profiles. Worked directly with bank executives to facilitate quick action for VIP customers.

Computer Science Corporation: Coppell, TX June 2010- November 2014

Major Incident Management

Facilitated resolution of major incidents and change by identifying impact and resolving Internet, Server (Wintel/Unix), Active Directory, Telephony, Network and Email outages and migrations for companies including Raytheon, Textron, United Technologies, Westinghouse. Used ITIL processes to identify, coordinate, and resolve major incidents within the assigned SLA to meet contractual obligations and return customers back to normal operating duties. Utilized various ticketing tools such as Remedy to manage incidents. Managed KPI in addition to SLA.

Used Remedy and Snow systems for ticketing.

Software/Certifications: ITIL v3 certified. Experience with I3, Community, MS Access, IEX, SQL Viewpoint, Salesforce, Excel 2010, Outlook, Oracle, Avaya, Crystal Reports, Remedy, Snow. Softpro, WMA (fed reserve wiring software), familiarity with bank sites Wells Fargo, Chase, Bank of Oklahoma, and many more.

Education : University of Texas at Dallas - Accounting Major. High School R.L.Turner Graduated

Managerial References:

Wyley Seals IT Coalition 682-***-****

Sally Baskey ARCO 817-***-****

Contact this candidate