ROBIN EGLIN

Akron, Ohio ***** 330-***-**** ad006t@r.postjobfree.com

PROFESSIONAL PROFILE

Customer service representative with over 15 years of experience listening and understanding customers’ needs and working with difficult situations to increase overall customer satisfaction and loyalty. Excellent relationship builder. Great communicator, coach, and mentor. Successful in meeting and exceeding profitability goals with a focus on delivering superior customer service. Works well with all levels of employees. Areas of expertise include resourcefulness, Microsoft Word, Excel, Bullhorn, Salesforce, ATS, and Teams.

How does customer service relate to recruiting?

As it continues to move toward a candidate-driven job market, recruiters must find ways to stand out. Providing true customer service for candidates is one way to ensure that they will have a pleasant recruiting experience and become happy employees.

When recruiters and hiring managers work with candidates, it’s important to learn specifically what each candidate is looking for in a job or potential employer. Communication is key here as you need to understand what aspects of your organization can be used to sell to these potential candidates.

Why is recruiting considered sales?

Rather than a product or service, it's your job to sell the company, company's culture, the position, and more. Unlike in “normal” sales, recruiting requires you to “double sell”: first, the candidate to the hiring manager; then the company and position to the candidate.

WORK EXPERIENCE

Recruiter / Professional & Industrial – Kelly Services World Headquarters 2021 - 2023

Managed recruiting activities placing light industrial, warehouse, machine operators, and production leaders for a multitude of client companies nationally. Sourced, qualified, interviewed and moved to pre-employment screening process while monitoring until placement occurred.

Prepared customized itinerary sheet for each new employee explaining locations, dress code, rules of operation and policies and procedures to ensure success as a new employee.

Successfully met all weekly and monthly metrics.

Performed under pressure with condensed timelines.

Coached, mentored and trained individuals on policies and procedures.

Branch Manager – Amotec, Inc. 2020

Responsible for day to day operations at Amotec’s newest office in Cuyahoga Falls. Solely accountable for building name recognition in a new territory, identifying and building relationships with recruiting sources: recruiting, pre-screening, interviewing, and creating a database with qualified candidates. Researched, identified, and built relationships with local companies and sold Amotec’s unique approach to staffing.

Developed and maintained a regional territory plan.

Maintained accurate details of activity, accounts, opportunities, and forecasts in ATS.

Established knowledge of competitors.

Built both company and personal brand awareness. Communicated company value to prospects.

Seasonal Talent Acquisition Representative – Universal Screen Arts 2019

Successfully hired a large seasonal workforce of >120 new hires for holiday catalog company by utilizing a high-energy approach which included packers, shippers, and forklift motor operators for a large distribution center.

Exceeded expectations by achieving 96% first-day arrival rate.

Set record for most temporary employees hired internally with a headcount of over 133 on 1st and 2nd shifts at three locations.

Implemented a creative recruitment campaign which included hanging posters at local establishments, schools, and community centers as well as door hangers in area apartment complexes.

Attended job fairs and community events to attract talent.

Conducted interviews, completed screenings, and offered positions to qualified talent.

KELLY SERVICES INC. 1995 – 2019

Branch Manager/Operations Manager (2010 – 2019)

Responsible for managing day to day operations in the Independence and Stow branch offices performing as a contributing member. Conducted recruiting duties, posted positions, provided customer service through on-site visits and developed agreements. Ensured all human resource policies and procedures, and employment laws were met. Investigated incidents of misconduct. Managed A/R and A/P.

Developed strategies to successfully resolve customer concerns.

Coached and mentored employees to higher levels of responsibility by providing training and job aids.

Selected single vendor to provide background checks and drug testing resulting in increased efficiencies & cost savings.

Monitored large population of 100+ employees at large arc welding manufacturer.

Selling Branch Manager (2005 – 2010)

Managed all aspects of territory sales and operations, conducted cold calls in support of sales growth, negotiated pricing, and ensured a high level of customer satisfaction within the Stow sales area.

Identified new prospects for business opportunities and developed increases in existing customer contracts.

Monitored large population of 200 at National Insurance Company Call Center. Conducted investigations, managed conflicts, and resolved any issues that arose.

District Recruiting Manager (2001 – 2005)

Managed three recruiting centers in identifying candidates in the light industrial, office administration, and accounting areas. Provided workforce staffing to large accounts in the consumer products, telemarketing, and financial industries.

Designed and implemented Recruiting plans including welfare-to-work and diversity in employment.

Worked on-site in specific jobs to experience work environment allowing for an understanding of skill sets needed for recruiting optimal candidates.

Staffing Supervisor (1995 – 2001)

Provided best-in-class customer service managing entire recruiting and hiring lifecycle, new employee orientations, and resolving customer issues with a focus on employee retention. Visited on-site at customer locations to determine company specific needs.

Contact this candidate