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Property Manager Customer Service

Location:
McKinney, TX
Posted:
November 10, 2023

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Resume:

Donnica Scott

McKinney, TX *****

ad006p@r.postjobfree.com

+1-410-***-****

Experienced Property Manager with a demonstrated history of working in the real estate industry. Skill in Redevelopments, Renovation as well as Fair Housing, Resident Relations, Yardi, OneSite, RESMAN & Appfolio.

Willing to relocate to: Dallas, TX - Dallas-Fort Worth, TX - Arlington, TX Authorized to work in the US for any employer

Work Experience

Community Manager

VCM, Inc. - Dallas, TX

September 2023 to Present

• Managed a portfolio of 10 communities

• Maintaining the operation in a positive, effective forward path.

• Providing a high level of customer service – timely answering of phone calls, responding to emails and other correspondence.

• Answering questions and going the extra step to assist the client.

• Documenting and maintaining records

• Reviewing policy and making recommendations for policy generation and implementation procedures such as but not limited to the:

• Areas of common area rules

• Deed restriction enforcement

• Collection of assessments

• Amenity operations (pool, tennis, access, hours, guests)

• Communications, advertising, etc.

Property Manager

Bell Partners Inc - Jacksonville, FL

April 2022 to June 2023

Property size (400)

Timucuan Lakeside at TC

• Performed functions to plan, execute, and manage the marketing, financial, administrative operations, and physical assets of an apartment community.

• Performs duties to assist supervisor in the operation of assigned property.

• Processed new leases, lease renewals, recertification's, accounting, reporting, resident services, retention activity, and achievement of financial goals.

• Renovations-exterior and interior

Property Manager

Artcraft Mangement - Jacksonville, FL

July 2021 to April 2022

Property Size 360

• Performed functions to plan, execute, and manage the marketing, financial, administrative operations, and physical assets of an apartment community.

• Performs duties to assist supervisor in the operation of assigned property.

• Processed new leases, lease renewals, recertification's, accounting, reporting, resident services, retention activity, and achievement of financial goals.

• Performed renovation projects and performed move in and move out inspections

• Performed end of month reporting and moderate monthly and weekly reporting.

• Worked closely with vendors to turn units and make readies

• Supervising and coordinating building maintenance and work orders

• Maintaining property rentals by advertising and filling vacancies, negotiating and enforcing leases, and maintaining and securing premises

• Investigate and resolve resident complaints and concerns in a timely and efficient manner Assistant Manager

Bell Partners Inc. - Jacksonville, FL

July 2020 to July 2021

Villas at St. John’s (400)

Take over property, property then sold 6 months later Assistant Property Manager

Concord Rents - Jacksonville, FL

October 2018 to July 2020

Brookwood Forest Apartments

Property size (168)

• Performed functions to plan, execute, and manage the marketing, financial, administrative operations, and physical assets of an apartment community.

• Performs duties to assist supervisor in the operation of assigned property.

• Processed new leases, lease renewals, recertification's, accounting, reporting, resident services, retention activity, and achievement of financial goals. Assistant Property Manager

Topaz Asset Management - Dallas, TX

August 2016 to June 2017

Property size (800)

La Hacienda & La Finca Apartments

• Managed two properties

• Remodeled apartment homes

• Lease up Responsibilities

• Lease agreements, rent payments, marketing and marketing training, lease renewals, resident

• Retention and evictions and unlawful retainers.

• Walking units and apartment grounds, showing apartments, putting in service request and ordering Supplies and appliances for property.

Assistant Community Director

Blue Rock Partners, LLC - Jacksonville, FL

May 2016 to October 2016

Property size (228)

Park At Marbella

• Reviewing budgeting and marketing efforts

• Generating lease agreements, rent payments, marketing and marketing training, lease renewals,

• Resident retention and evictions and unlawful retainers.

• Walking units and apartment grounds, showing apartments, putting in service request. Assistant Property Manager

Community Housing Partners - Yorktown, VA

August 2014 to December 2015

Managed two properties (158 units)

River Trace Apartments & Woods at Yorktown

• Rehab property and Lease up property 40% to 95%

• Lease agreements, prospect calling, rent payments, rental showings, marketing, lease renewals and

• Resident retention, Walk the property and make adjustments or report on elements that are in need of attention.

• Ensured model and clubhouse are clean and provide a welcoming environment. Ensure that rent payments received on- site are promptly processed. Education

Associates in Criminal Justice

Tidewater Community College - Norfolk, VA

August 2015 to December 2019

Skills

• Remodeling

• Section 8

• Yardi

• Property Leasing

• Property Management

• Office Management

• Fair Housing Regulations

• Tax Experience

• Accounts Payable

• Payroll

• Budgeting



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