KRISTEN RIVERO

EDUCATION HISTORY

Human Resource Management

College of DuPage 2021

Certification

Northeastern Illinois University 1998

Bachelor of Arts

Early Childhood Education

P: 630-***-**** E: ad006o@r.postjobfree.com

BENEFITS SPECIALIST

HUMAN RESOURCES

SUMMARY

Motivated benefits specialist and human resource assistant with success in accomplishing and developing team objectives and procedures. Able to balance and prioritize tasks in fast paced environment while maximizing efficiency.

LinkedIn: https://www.linkedin.com/in/kristen-rivero- 1b719b206

WORK EXPERIENCE

Enrolled employees with carriers while determining eligibility for all plans, completed life changes, processed open enrollments for 200+ clients, and created benefit kit material for employers to distribute.

• Quality Control: Collaborated with benefits assistants, analysts, and senior specialists on projects for quality checks of benefits-related data and cost, verified insurance billing and ensured compliance with required benefit notices.

• Inputs Team: Collaborated with team members, coordinators and business partners in different departments for transfers, pay rate changes, worksite location updates, job codes, terminations, new hires, rehires, PTO, FMLA calculations for payouts, pay cards, bonuses, and other projects while maintaining integrity with all procedures and policies.

• Customer Service & Solutions: Answered calls and responded to emails daily from employees and employers regarding benefits’ costs and coverages, issues for payroll, benefits, account management and onboarding in both English and Spanish.

Tandem HR

Benefits Specialst

2022 - 2023

Human Resource

Assistant

2021 - 2022

Sonova, USA

Benefits

Coordinator

2023 - Present

(Contract ending)

• Teamwork & Collaboration: Completed administrative tasks for employees' benefits and total rewards programs. Supported functions within benefits and leave of absence administration in accordance with plan documents, vendor agreements and applicable federal, state and local regulations. Collaborated with employees, human resource business partners and the payroll department while implementing a new company benefit, Paid Parental Leave. Assisted employees with leave claims and forms needed for FMLA, short- and long-term disability. Updated job aids and standard office procedures.

• Employee Engagement: Collaborated with coworkers for team building and engagement with social activities for +100 employees.

• HIPAA Compliance: Communicated lab results, referrals, or doctors’ messages with patients by phone or email in English and Spanish.

• Managed calls from patients for appointments, refills, or questions.

• Office Management: Maintained inventory by utilizing an operations system to order supplies for nine departments.

• Interviewing & Recruiting: Conducted peer interviews for staffing to assist management for recruitment.

Advocate

Medical Group

Patient Service

Representative

2016 - 2021

STRENGTHS &

ATTRIBUTES

Articulate & Clear Spoken

Organized & Adaptable

Safe & Calming Demeanor

High level of Integrity & Loyal

Problem-solving & Conflict Resolution

Intentional & Service Oriented

Empathetic & Reflective

EXPERTISE

Share Point

Last Pass

HR Direct

Citrix

Salesforce

Prism

Kronos

EPIC

eVerify

Applicant Tracking Systems

Client Space

Talent Management Systems

Google Workspace

Translative Services

ADP Vantage

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