LaQuita Crockett

ad006c@r.postjobfree.com 804-***-****

PROFESSIONAL SKILLS PROFILE

● Knowledge of HIPPA Code of Ethics

● Workforce policy enforcement, Employee Training, Performance Management, Problem-solving skills, Stress Management, Conflict Resolution, Workforce Culture Development EDUCATION

Doctoral in DHA Virginia University of Lynchburg

September- Current

MA in Organizational Management Virginia University of Lynchburg, Lynchburg, VA May 2023

● Relevant Coursework: Cultural Issues and Diversity in International Business, Leadership and Management Skills, Strategic planning, Legal Issues in Human Resources, Financial Management of Organizations, Managing Ethics in Organizations, Environments of Business Marketing, Advance Research Theory Writing II BA in Business Administration, Virginia University of Lynchburg, Lynchburg, VA August 2023

● Relevant Coursework: Business Ethics, Business Law, Statistics and Quantitative Analysis, Operational Management, Principles of Finance, Managing Human Resources, Management Information Systems, Organizational Behavior II, Principles of Management II, Business Policy, Business Calculus, Global Management and Diversity

Associate in Arts and Science, Virginia University of Lynchburg, VA. September 2016- May 2019

RELEVANT EXPERIENCE

Claims Care Group Representative ll, Lincoln Financial Group (Remote) November 2022

• Review and educate claimants in regards to their STD and Leave benefit claims coordinated, or uncoordinated.

• Discuss programs benefits relating to federal Family Medical Leave (FMLA), and Worker’s Compensation

(WC).

• Research the policy to accumulate evidence regarding the claim or leave for the State Health plan.

• Submit correspondence necessary to process claims or leave, and explain denial reasoning.

• Educate claimants on the claim initiation process to further understand the steps to take in order to start a claim, and enrollment qualifications.

• Cross trained in team developing curriculum, coaching examiners, and reps to be efficient and effective in their designed areas focusing on state and federal labor laws, regulations and related HR uncertainties.

• Cross trained in management developing managerial skills and competencies to be a successful leader, and or supervisor in a call center environment.

• Adhere to metric-based goals on a performance level

• Monitored team to ensure performance is being met or exceed expectations via metrics.

• Review calls for Quality control Assurance through call monitoring.

• Research, advise correction for the processing of medical claims

• Investigate and research any claim inquiries and refer questionable claims appropriately for escalation to upper management for medical review.

• Demonstrated knowledge of medical terminology, health insurance plans and medical billing concepts in order to process claims accordingly to protocol/state rules and regulations. Order Entry Specialist, QVC, (Remote) 2020 – 2021

• Answer incoming customer calls in a fast paced, metric-based atmosphere

• Problem solved to assist customers while following QVC's standard operating procedures efficiently and effectively. • Completed staffing analysis as needed as part of the prospect and client sales proposals.

• Lead and direct the workforce management ensuring timely and accurate scheduling and responding to real time changes.

Customer Service Representative, Conduent, (Remote) 2016 – 2020

• Identified customers need to ensure the customer is provided complete and accurate information. Assured accurate and timely collection and data entry of all required client information

• Processed transactions via mainframe or web-based applications. Submitted research requests in a concise yet accurate manner

• Acted as a liaison between manager and client using established procedures, and guidelines to prevent escalations

• Technical Support advised providing solutions for customer support when necessary Abacus Staffing, Virginia Beach, VA Accountant, 2015-2015

• Processed deeds transactions, delivering on routine while taking incoming phone calls regarding any StormWater transactions or inquiries.

• Monitored incoming data to ensure all needs were met by the deadlines. Acts as the first point of contact and owns for escalated issues regarding deed correspondence PROFESSIONAL AFFILIATIONS & CERTIFICATIONS

Qualified Quick Books Certification Qualified On-boarding Certification Microsoft Office software including Word, Excel, and Outlook Data Entry HR software (workday)

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