HOPE L. TURNBOW

Port Arthur, TX • 409-***-**** • ad0066@r.postjobfree.com

PASSIONATE INFORMATION SECURITY, QUALITY SYSTEMS MANAGER & LAB MANAGEMENT

Regulatory Standards Coordinator • Compliance Auditor • Quality Assurance Manager

Compliance Excellence • Data-Driven Auditing • Quality Assurance Mastery

ISO Compliance Expert • Quality Assurance Leader • Risk Assessment Specialist

HOPE L. TURNBOW

Port Arthur, TX • 409-***-**** • ad0066@r.postjobfree.com

PASSIONATE INFORMATION SECURITY, QUALITY SYSTEMS MANAGER & LAB MANAGEMENT

Regulatory Standards Coordinator • Compliance Auditor • Quality Assurance Manager

Compliance Excellence • Data-Driven Auditing • Quality Assurance Mastery

ISO Compliance Expert • Quality Assurance Leader • Risk Assessment Specialist

CMMI / CMMC Certified SEI Carnegie Mellon University • ISO Lead Author: SharePoint, Teams, Aravo, Salesforce, SAP, CMMS, EDMS, CHCS, HEAT, Visual Source Safe., Microsoft Project, AutoCAD, Visio, Confluence, Jira, Oracle Database, SQL Server, Google Workspace, Adobe Acrobat, Cisco Webex, Dropbox, VMware, Minitab, QuickBooks, Tableau, SOC 2 audit, INFORMATION SECURITY SYSTEMS

WORK EXPERIENCE

Sterling InfoSystems; New York, NY Feb 2021 – Aug 2023

Information Security

Successfully guided the organization through numerous certifications such as SOC2, CMMS, ISO27001, ISO9001, 18001 (ISO45001), and SOC2 Information Security Systems Management SOC 2, including both initial certifications.

Assisted in creating ISO9001 & ISO27001 compliant processes and SOC 2 norms, including incident reporting, disaster recovery plans, and corrective/preventive actions.

Constructed, updated, and maintained a comprehensive Risk Matrix in compliance with ISO and SOC2 standards, ensuring optimal risk assessment management.

0verall reduction of nonconformities by process improvements

Spearheaded Quality Systems Management, enhancing organizational and customer experiences through meticulous management of Sterling Identity Platform mandates.

Conducted rigorous internal audits of policies and procedures while leading audit teams to guarantee overall corporate compliance throughout the organization.

Optimized data repositories like SharePoint, Teams, Aravo, Salesforce for secure storage of critical info related to the advanced Quality Management System.

Implemented robust access controls with monitoring systems for increased security. Increased Customer service

Oversaw internal/external audits for compliance with company policies and procedures.

Lead all external certification efforts leading to increased customer service.

Improved Suppler and customer relations.

Streamlined document control processes.

Lucite International; Beaumont, Tx (plant closed) June 2020 - Feb 2021

Corporate Quality Systems Manager and Laboratory Manager

Streamlined processes for ISO9001, ISO27001, and SOC 2 compliance, including incident reporting, disaster recovery, corrective/preventive actions, access controls, and monitoring/measurement analysis.

Introduced a paperless Electronic Document Management System (EDMS) SharePoint for document control across the organization, performed gap analysis and maintained internal audits for production processes.

Led Management Reviews acting as a primary point in escalating corporate issues to management teams across IT departments among others within the organization.

Composed detailed operational reports detailing Key Process Indicators (KPIs) alongside weekly/monthly metrics for enhanced organizational transparency.

Inspired personnel through training on Quality Management System along with the requirements of both ISO standards and Regulatory Standards.

Prepared global employees, contractors, vendors, and others for upcoming audits through coaching, gap assessments, and training programs.

Managed audits by identifying non-compliance, formalized findings into detailed reports.

Conducted thorough analysis of incidents and SOC functions for enhanced efficiency.

Arkema Beaumont; Houston, Tx March 2015 – Jun 2020

Regional Quality Systems Manager and Laboratory Manager

Achieved a 90% reduction in non-conformances issued by external regulators by establishing an effective audit preparation program for compliance assurance.

Assisted in developing robust processes and procedures in compliance with ISO9001, ISO27001, SOC 2 standards, including incident reporting, disaster recovery, corrective/preventive actions, and access control implementation.

Drove the organization's ISO9001, ISO 18001, ISO 14001 (ISO45001), ISO 27001, and COC 2 certification success by delivering extensive training on Quality Management.

Collaborated with management to support organizational growth; pinpointed areas for improvement in the system; advised senior leadership; developed a strategic Quality Management Plan with relevant metrics.

Coordinated extensive Management Systems Reviews with key staff to guarantee efficiency per set standards, supervising corrective/preventive measures tied to internal/external audits.

Executed a flawless switch to a paperless Electronic Document Management System (EDMS) SharePoint, handling system setup and document control throughout the organization.

Developed a top-tier Quality System Management program ensuring superior assurance for construction, production services turnarounds, and maintenance tasks.

Provided analysis of incidents & SOC functions and delivered quality management system training for personnel on regulatory standards & requirements.

Maintained strict compliance with organizational policies while enhancing Quality Assurance programs and EDMS database development and upkeep.

Conducted comprehensive gap analysis, maintaining internal audits of Management System processes and production realization procedures.

American Electric Technologies; Beaumont, TX May 2007 – Mar 2015

Corporate Quality Assurance Manager and Laboratory Manager

Maintained strict compliance with ISO27001, ISO9001, SOC 2 FAA & TS10949.

Piloted testing processes ensuring regulatory compliance, conducted failure analyses, provided technical solutions, identified deficiencies, performed root cause analyses. Served as Database Administrator for Q-Pulse, SAP PROCORE ASSET Libraries,

Boosted customer satisfaction by managing customer-supplier relationships, securing repeat business through top-tier service. Evaluated all production and manufacturing methods, ensuring compliance with regulatory standards.

Managed and executed a comprehensive Quality System Management program, guaranteeing superior quality in construction, production, services, turnarounds, and maintenance tasks.

Coordinated Quality Assurance tasks such as configuration management, problem-solving, data analysis, monitoring, measurement, and reporting analysis to senior management.

Supervised supplier qualifications, maintained compliance audits for effectiveness, tracked CA/PA resolutions, and acted as liaison between suppliers and customers.

Conducted surveillance audits, ensuring system adequacy effectiveness via product processes, source inspections, and quality performance evaluation.

Ensured adherence to engineering standards in construction, shop fabrication, and maintenance as the DBA of Visual Source Safe, SAP & SharePoint.

Resolved issues in accordance with CA/PA protocols; created a knowledge base for process improvement preventing occurrence or reoccurrences.

Pioneered best practices via key process indicators and strategy training for competency.

Prior Experience: Service Corporation International, Inc, Global Quality Manager. ASQ Lead, Composite Health Care Systems (CVS Database) Administration - Bayne Jones Hospital, Quality Manager / Database, Science Applications International Corp. (SAIC), Corporate Quality Assurance Manager, YoungLife / Compassion International, Quality Assurance Manager - Corporate Quality Manager, Entergy, Systems Analyst / Utilities Worker II

EDUCATION

TECHNOLOGIES, CERTIFICATIONS

Certifications: American Society for Quality (ASQ)

Lead ISO Auditor, ASQ Certified, Houston TX

ASQ Lead Auditor Certification - ISO 9001:2015

TPECS Certification Numbers QM850, AU849, TL858 RABQSA Auditor # Q108852

Software Engineering Institute Carnegie Mellon University, Pittsburgh, PA 15213-2612 • SEI-Certified CERT-RMM Lead Appraiser

SEI-Certified Instructor for Improving Process Performance Using Six Sigma SEI-Certified Instructor for Designing Products and Processes Using Six Sigma SEI-Certified TSP Mentor Coach

SEI-Certified Smart Grid Maturity Model Navigator

Lamar University, Port Arthur, TX

Electronics Engineering Technology, Port Arthur TX

* Industrial Electronics Technology

* Advanced Electrical Technology • SEI-Certified Instructor for Improving Process Performance Using Six Sigma SEI-Certified Instructor for Designing Products and Processes Using Six Sigma SEI-Certified TSP Mentor Coach • TPECS Certification Numbers QM850, AU849, TL858 RABQSA Auditor # Q108852 • SEI-Certified Smart Grid Maturity Model Navigator • Lead ISO Auditor, ASQ Certified, Houston TX • SEI-Certified CERT-RMM Lead Appraiser • ASQ Lead Auditor Certification • American Society for Quality • Lead Auditor Certification • Auditor Certification

WORK EXPERIENCE

Sterling InfoSystems; New York, NY Feb 2021 – Aug 2023

Information Security

Successfully guided the organization through numerous certifications such as SOC2, CMMS, ISO27001, ISO9001, 18001 (ISO45001), and SOC2 Information Security Systems Management SOC 2, including both initial certifications.

Assisted in creating ISO9001 & ISO27001 compliant processes and SOC 2 norms, including incident reporting, disaster recovery plans, and corrective/preventive actions.

Constructed, updated, and maintained a comprehensive Risk Matrix in compliance with ISO and SOC2 standards, ensuring optimal risk assessment management.

0verall reduction of nonconformities by improvements

Spearheaded Quality Systems Management, enhancing organizational and customer experiences through meticulous management of Sterling Identity Platform mandates.

Conducted rigorous internal audits of policies and procedures while leading audit teams to guarantee overall corporate compliance throughout the organization.

Optimized data repositories like SharePoint, Teams, Aravo, Salesforce for secure storage of critical info related to the advanced Quality Management System.

Implemented robust access controls with monitoring systems for increased security. Increased Customer service

Oversaw internal/external audits for compliance with company policies and procedures.

Lead all external certification efforts leading to increased customer service.

Improved Suppler and customer relations.

Streamlined document control processes.

Lucite International; Beaumont, Tx (plant closed) June 2020 - Feb 2021

Corporate Quality Systems Manager and Laboratory Manager

Streamlined processes for ISO9001, ISO27001, and SOC 2 compliance, including incident reporting, disaster recovery, corrective/preventive actions, access controls, and monitoring/measurement analysis.

Introduced a paperless Electronic Document Management System (EDMS) SharePoint for document control across the organization, performed gap analysis and maintained internal audits for production processes.

Led Management Reviews acting as a primary point in escalating corporate issues to management teams across IT departments among others within the organization.

Composed detailed operational reports detailing Key Process Indicators (KPIs) alongside weekly/monthly metrics for enhanced organizational transparency.

Inspired personnel through training on Quality Management System along with the requirements of both ISO standards and Regulatory Standards.

Prepared global employees, contractors, vendors, and others for upcoming audits through coaching, gap assessments, and training programs.

Managed audits by identifying non-compliance, formalized findings into detailed reports.

Conducted thorough analysis of incidents and SOC functions for enhanced efficiency.

Arkema Beaumont; Houston, Tx March 2015 – Jun 2020

Regional Quality Systems Manager and Laboratory Manager

Achieved a 90% reduction in non-conformances issued by external regulators by establishing an effective audit preparation program for compliance assurance.

Assisted in developing robust processes and procedures in compliance with ISO9001, ISO27001, SOC 2 standards, including incident reporting, disaster recovery, corrective/preventive actions, and access control implementation.

Drove the organization's ISO9001, ISO 18001, ISO 14001 (ISO45001), ISO 27001, and COC 2 certification success by delivering extensive training on Quality Management.

Collaborated with management to support organizational growth; pinpointed areas for improvement in the system; advised senior leadership; developed a strategic Quality Management Plan with relevant metrics.

Coordinated extensive Management Systems Reviews with key staff to guarantee efficiency per set standards, supervising corrective/preventive measures tied to internal/external audits.

Executed a flawless switch to a paperless Electronic Document Management System (EDMS) SharePoint, handling system setup and document control throughout the organization.

Developed a top-tier Quality System Management program ensuring superior assurance for construction, production services turnarounds, and maintenance tasks.

Provided analysis of incidents & SOC functions and delivered quality management system training for personnel on regulatory standards & requirements.

Maintained strict compliance with organizational policies while enhancing Quality Assurance programs and EDMS database development and upkeep.

Conducted comprehensive gap analysis, maintaining internal audits of Management System processes and production realization procedures.

American Electric Technologies; Beaumont, TX May 2007 – Mar 2015

Corporate Quality Assurance Manager and Laboratory Manager

Maintained strict compliance with ISO27001, ISO9001, SOC 2 FAA & TS10949.

Piloted testing processes ensuring regulatory compliance, conducted failure analyses, provided technical solutions, identified deficiencies, performed root cause analyses. Served as Database Administrator for Q-Pulse, SAP PROCORE ASSET Libraries,

Boosted customer satisfaction by managing customer-supplier relationships, securing repeat business through top-tier service. Evaluated all production and manufacturing methods, ensuring compliance with regulatory standards.

Managed and executed a comprehensive Quality System Management program, guaranteeing superior quality in construction, production, services, turnarounds, and maintenance tasks.

Coordinated Quality Assurance tasks such as configuration management, problem-solving, data analysis, monitoring, measurement, and reporting analysis to senior management.

Supervised supplier qualifications, maintained compliance audits for effectiveness, tracked CA/PA resolutions, and acted as liaison between suppliers and customers.

Conducted surveillance audits, ensuring system adequacy effectiveness via product processes, source inspections, and quality performance evaluation.

Ensured adherence to engineering standards in construction, shop fabrication, and maintenance as the DBA of Visual Source Safe, SAP & SharePoint.

Resolved issues in accordance with CA/PA protocols; created a knowledge base for process improvement preventing occurrence or reoccurrences.

Pioneered best practices via key process indicators and strategy training for competency.

Prior Experience: Service Corporation International, Inc, Global Quality Manager. ASQ Lead, Composite Health Care Systems (CVS Database) Administration - Bayne Jones Hospital, Quality Manager / Database, Science Applications International Corp. (SAIC), Corporate Quality Assurance Manager, YoungLife / Compassion International, Quality Assurance Manager - Corporate Quality Manager, Entergy, Systems Analyst / Utilities Worker II

EDUCATION

TECHNOLOGIES, CERTIFICATIONS

Certifications: American Society for Quality (ASQ)

Lead ISO Auditor, ASQ Certified, Houston TX

ASQ Lead Auditor Certification - ISO 9001:2015

TPECS Certification Numbers QM850, AU849, TL858 RABQSA Auditor # Q108852

Software Engineering Institute Carnegie Mellon University, Pittsburgh, PA 15213-2612 • SEI-Certified CERT-RMM Lead Appraiser

SEI-Certified Instructor for Improving Process Performance Using Six Sigma SEI-Certified Instructor for Designing Products and Processes Using Six Sigma SEI-Certified TSP Mentor Coach

SEI-Certified Smart Grid Maturity Model Navigator

Lamar University, Port Arthur, TX

Electronics Engineering Technology, Port Arthur TX

* Industrial Electronics Technology

* Advanced Electrical Technology • SEI-Certified Instructor for Improving Process Performance Using Six Sigma SEI-Certified Instructor for Designing Products and Processes Using Six Sigma SEI-Certified TSP Mentor Coach • TPECS Certification Numbers QM850, AU849, TL858 RABQSA Auditor # Q108852 • SEI-Certified Smart Grid Maturity Model Navigator • Lead ISO Auditor, ASQ Certified, Houston TX • SEI-Certified CERT-RMM Lead Appraiser • ASQ Lead Auditor Certification • American Society for Quality • Lead Auditor Certification • Auditor Certification

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