Customer Service Superior Court

Za’kia Nealy

Paterson, New Jersey 973-***-**** ad005x@r.postjobfree.com Highly motivated and goal-oriented specialist with over 10 years of administrative experience, delivering exceptional customer service while maintaining organization and attention to detail in dynamic environments. A collaborative team player with strong written, oral, and interpersonal communication skills. Adaptable time manager with a proven ability to handle multiple priorities and swiftly solve problems in fast-paced administrative settings. Professional Experience:

Hudson County Superior Court Jersey City, New Jersey Administrative Specialist lll (Family Division) June 2023- Present

- Responsible for training/mentoring new staff on the use of division systems

- Develop and update user training manuals for division staff

- Analyze, tabulate, and collect monthly and yearly reports

- Monitor web reporting for the Presiding Judge and management as needed

- Serve as a system expert for the Vicinage (FACTS, Promis/Gavel, eCourts, eTRO, JEDS, etc.)

- Provide technical advice and direction to staff, peers and/or management

- Site coordinator for the Supervised Visitation Program Hudson County Superior Court Jersey City, New Jersey Investigator (Pre Trial-Service- Criminal Division) February 2023- June 2023

- Performed investigatory work in support of complaints, allegations, enforcement activities

- Conducted investigations, determined status of complaints in accordance with regulations

- Explained judiciary policies to clients or customers, investigate clients’ criminal history

- Monitored case flow work, and prepare investigative fact-finding reports Bergen County Superior Court Hackensack, New Jersey Court Services Officer (Civil Division) January 2022 – February 2023

- Analyze, process, and manage cases in adherence to court rules and practices.

- Collaborate with Judges to prioritize and manage case flow.

- Moderated court trials via zoom, organized trial calendars, and ensured efficiency.

- Managed E-courts filing and received "Beyond Duty Recognition" within 6 months. Fairleigh Dickinson University Madison, New Jersey Financial Aid Assistant Director November 2017 – December 2021

- Evaluated financial aid applications for over 300 students, ensuring regulatory compliance.

- Assisted in HR operations, from recruitment to new employee orientation.

- Compiled reports using Microsoft Office applications, maintaining accuracy.

- Developed knowledge of government databases, regulations, and built external relationships.

- Employed excellent oral and written communication in team meetings and group work.

- Made recommendations, prepared appeal filings, and exercised professional judgment. Education/Certifications:

- Master of Administrative Science, Fairleigh Dickinson University, 2019

- Bachelor of Arts in Sociology, Bloomfield College Relevant Organizations:

- Lawyers for Justice Intern

- Newark Emergency Services for Families Intern

Core Competencies:

Microsoft Office Suite (60 WPM), Oral and Written Communication, Documentation Production and Management, Database Management and Integrity, Correspondence Composition, Self-Motivation, Attention to Detail

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