Joyce Edmonds

Casa Grande, AZ 847-***-**** ad005j@r.postjobfree.com

CORE COMPETENCES & SKILLS

Innovative & detailed oriented business professional with a diverse background

Possess ability to prioritize and balance multiple tasks in a fast-paced environment

Excellent interpersonal, communication and organizational skills

Computer and Microsoft Office proficiency

PROFESSIONAL EXPERIENCE

Grainger Lake Forest, IL 09/05/23 – 10/26/23

HR Customer Service I (Contractor – Insync Staffing)

Answers employee and manager general questions related to HR and Payroll processes, Policies, Benefits, and other general questions via phone, chat or email. Redirects misplaced calls

Documents all employee inquiries, issues, and transactions in our case management system as required

Redirects complex inquiries to appropriate operations support as needed

Maintains personal and organizational data in the SAP HR) and time tracking system in Kronos

Support a variety of HR processes and programs including I-9/E-Verify, Employment Verification, Educational Assistance, HR Invoices, and Referral Payments

Abbott Gurnee, IL 10/2022 – 03/2023

Training Specialist I (Contractor – Mindlance)

Monitor Compliance Training, Create and maintain Training and records plans using electronic LMS

Compile data for the creation of training records and reports, enter data accurately, assist with the development, implementation and effectiveness of the Quality Management System

Create and process Change Request Orders for training documents, track request for signature approvals

Manage and file training records on the Sharepoint site, Review and verify data for completeness, accuracy, and compliance with specified requirements, and Identify and resolve any discrepancies or errors

Created training shells for self enrollment, create and revise training curriculum

Abbvie North Chicago, IL 07/2021 – 7/29/22

Training Specialist II (Contractor – Sun Technologies)

Created and update LMS learner profiles, Register employees for training courses in ComplianceWire

Update compliance training records, create and revise training curriculum including granting credit, document attendance for courses; monitors attendance for upcoming sessions reconciling late training, and updating training assignments in LMS, assist with the maintenance of processes and procedures of training materials.

Updated department processes and procedures, Manage and retrieve inspection documentation for internal inspection, Assist with Audit inspections by generating reports, export through Excel and retrieving documents

Perform organized audits of departmental goals, policies and procedures to ensure it complies with state and government guidelines. Assisted with resolving LMS help desk issues, scheduled training sessions

State of Illinois / Department of Human Services Waukegan, IL 09/2019 – 02/2021

Rehabilitation Case Coordinator

Gather demographics to process application of customers for the Rehabilitation program for disabled customers. explains benefits and program eligibility criteria and client’s rights and responsibilities

Approve and process timesheets and resolve pay issues discrepancies for Provider Assistants

Manage case materials and client’s records, update case history information, prepare vouchers

Approve vendor authorization, confer with vendors and employees concerning payments issues

Adhere to Federal and State laws, statutes, rules, and regulations pertaining to rehabilitation services

Verify patient eligibility, coordination of benefits, submit authorization and determine patient responsibility

Human Resources Associate – Compensation and Employee Benefits

Gather, evaluate and analyze sensitive information to prepare and process workers compensation claims, processed insurance and personnel transactions, process leave of absence claims, FMLA transactions, terminations, transfers and unemployment claims, accurately entered data into management system

Entered individual rehabilitation plans into management system, compiles, prepares, proofreads and processes necessary forms for completion of individual plans, including authorizations, cancellations and service plans

Abbvie/Abbott North Chicago, IL 10/2017 – 05/2018

Training Specialist (Contractor – Collins Consulting)

Set up new user accounts, monitored report in Isotrain, audit Learning Management System to ensure timely completions of training. Updated new and revised training requirements in LMS

Grant SAP access, create sessions, reschedule past due training courses, Publish modules, created training presentations and material

Ran reports, (VLookup, Pivot tables), upload training documents, report training metrics, trained users on processes, register participants and coordinate training logistics

AON Lincolnshire, Illinois 06/2016 – 8/2016

Human Resources Representative

Responsible for answering and handling inbound calls from client employees

Answer concerns and solve complex issues and educating clients on their benefits, savings, retirement

plans, 401K and/or pensions, health and human resource related issues

Create and update employees file in database, review and verify data for completeness

BAXTER HEALTHCARE Deerfield, Illinois 08/2015 – 11/2015

Sr. Administrative Assistant

Created and processed contracts for Master Services Agreements, HFAC, Statement of Work and Invoice/Shipments. Produced and analyzed standard reports

Created and maintained spreadsheets to track payments for contracts, invoices and processes purchase orders

Reviewed all contracts to ensure accuracy and compliance for legal and purchasing departments

Managed staffing activities, interviewing and onboarding of new employees

Scheduled meetings, arranged travel, processed expense reports and performed all administrative duties

ABBOTT LABORATORIES Lake Forest, Illinois 11/2014 – 02/2015

Document Editor (Contractor – Revolution Technologies)

Reviewed and processed change request packages for corporate and divisional level documentation consisting of policies, procedures, and product specifications and justification of change

Utilized various software programs for document review, scanning, cross referencing and distribution

Published controlled documents, filed, retained and retrieved documents

BAXTER HEALTHCARE Round Lake, Illinois 07/2014 – 11/2014

Documentation Specialist (Contractor- Randstad)

Filed and scanned documentation into a structured database. Maintained Master Document files

Created and edited documents (SOP’S, BOP’s, Job Aids, Change Request, Training Manuals) following the guidelines as outlined in the division policies. Published documents

Redline, markup, format headers/footers, revision change/history of documents, tracked documents changes. Created labeling specifications, recorded information and updated spreadsheet

ABBVIE North Chicago, Illinois 05/2013– 03/2014

Audit Coordinator (Contractor - Manpower)

Routed audit documents for review and approval, obtained approval signatures, uploaded and updated documents in SharePoint. Prepared, edited, filed and assembled documents for audits

Sent reminders for submission of audit evidence, file maintenance and record keeping

Provide executive administrative assistance, assist with special projects, maintain and organize files

• Managed multiple quality systems to ensure compliance with policies and procedures.

BAXTER HEALTHCARE Deerfield, Illinois 12/2010 – 05/2013

Human Resource Coordinator – (Contract- Kelly Services)

Assisted managers with recruitment processes and developed sourcing strategies

Created offer letters, created and post new job postings for internal and external media, maintained ATS

Processed terminations and transfers, assist with onboarding, answering all benefits questions

Facilitated drug screen and background checks. Maintained internal files. Created, analyzed metrics and reports.

Sourced, pre-screened and submitted resumes of qualified passive and active candidates to hiring managers and made recommendations, investigated background check discrepancies. Managed shared HR mailbox.

HOSPIRA INC. Lake Forest, Illinois 12/2002 – 04/2009

Staffing Coordinator (Human Resources)

Recruited and assisted with hiring process to attract top talent, scheduled interviews and interviewed candidates utilizing, sourced and screened qualified candidates. Assisted managers with full cycle recruiting, provided excellent customer service. Provided feedback and recommendations on interviews

Facilitated drug screens, background and reference checks, created and sent offers letters, on-boarding of new employees, prepare new hire orientation packages, audit new employee orientation paperwork, I9’s. Generated reports in Excel. Managed personnel files, Posted and managed open and closed requisitions

Assisted with all Intern activities, onboarding, new employee orientation, housing/logistics, poster sessions and computer setup. Processed relocation packages, perform administrative duties as needed

EDUCATION

National-Louis University Wheeling, Illinois

Bachelors of Art

TECHNICAL SKILLS

Microsoft Office, Excel, Outlook, Word, PowerPoint, Windows, Photoshop, Lotus Notes, Dreamweaver, SAP, PeopleSoft, SharePoint, Brassring, Taleo, BPLM, ATS Management Documentation Systems, ISOtrain, Concur, Coupa, Ariba, ComplianceWire, Agile, Learning Management Systems, Krono

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