LISA WILCOX

Greenwood, DE *****

ad005c@r.postjobfree.com

+1-302-***-****

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Work Experience

Medicaid Specialist

Way[point Legal - Freehold, NJ

October 2022 to Present

Responded timely to inquiries from clients regarding their Medicaid applications or benefits. Participated in training sessions for new staff members on Medicaid regulations and processes. Reviewed Medicaid applications for eligibility accuracy and completeness. Verified income, assets, and other resources in accordance with federal and state regulations. Researched discrepancies between application information and other sources of data to determine the correct eligibility determination.

Assisted applicants with the completion of their applications when needed. Provided technical assistance to caseworkers on complex Medicaid cases. Maintained confidential case records according to established policies and procedures. Monitored client compliance with program rules and regulations through regular contact via telephone or mail.

Evaluated appeals requests submitted by clients who have been denied Medicaid benefits. Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.

Enforced operational compliance with state and federal laws. Assisted customers by phone and scheduled appointments. Used Microsoft office to located, upload and organize documents to compile and verify case information Maintained positive working relationship with fellow staff and management. Explained eligibility details and affordability options to patients with kindness and respect. Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.

Private Nanny

Contracted - Greenwood, DE

January 2016 to October 2022

Organized and planned a variety of activities to stimulate physical, mental and emotional growth. Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.

Assisted with homework, tutoring and school projects as needed. Engaged in creative play with the children such as reading stories, playing games or drawing pictures. Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.

Transported the children safely to appointments, social engagements or recreational Monitored behavior of the children to enforce appropriate conduct standards set by parents. Developed an understanding of each child's individual strengths and weaknesses. Encouraged developmentally appropriate language skills through conversation and activities. Responded quickly in emergency situations using sound judgment and problem solving Documented and communicated daily reports outlining each child's daily activities. Engaged with children on individual basis to build positive, trusting relationships. Home Health Caregiver

Self-employed - Ellington, CT

January 2003 to January 2016

Provided assistance to patients with activities of daily living, such as bathing, grooming and toileting. Monitored patient vital signs and reported changes to family . Assisted clients with mobility issues by providing support for walking, transferring from bed to chair. Prepared meals according to prescribed dietary needs and monitored food intake of assigned patients. Administered medications as directed and documented medication administration in accordance with established policies and procedures.

Transported clients to medical appointments or other destinations when necessary. Demonstrated compassion and respect for all clients while maintaining professional boundaries at all times.

Participated in team meetings regarding patient care planning and implementation activities. Promoted positive morale among patients by providing emotional support during difficult times. Responded quickly and appropriately to emergency situations involving assigned patients. Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information

Household Manager

Self-employed - Hartford, CT

January 1995 to January 2016

Developed and implemented household budgeting strategies to ensure expenses were managed efficiently.

Organized cleaning services for the home to ensure it was kept neat and tidy at all times. Managed outside vendors including contractors, landscapers, cleaners. Arranged appointments with doctors, dentists, tutors or other service providers as needed. Ordered supplies necessary to maintain a well-stocked pantry and linen closet. Created a system of organization for filing important documents related to household matters. Handled communications between family members and external parties such as schools or employers. Negotiated contracts with new service providers when needed for various household Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects. Additional Experience

Experienced with applying for Medicaid, SSA, and SSI. Understanding the stress and issues that the elderly face in a professional and compassionate way. My Clients are not just names on paper. I become their advocate and someone they can rely on. Ability to multitask in any given situation

Handle customer complaints with calmness and understanding Skills

• Knowledgeable in Google Docs, Lawmatics CRM, Recordkeeping and Data Input Ocrolus, Decision Vault, Medicaid application portal. Application Review Advocacy and Counseling Telephone Etiquette

Application Assessment Program Understanding and Advisement Eligibility Determination MS Office

Data Compilation Computer Skills

Documentation and Paperwork

Applicant Support and Service (5 years)

• Documentation Review

• Budgeting

Additional Information

1. Experience in retail sales.

2. Worked as administrative secretary in our church for 3 yrs.as well as handle all nonprofit incorporation paperwork with the state.

3. Proficient in customer service industry.

4. Will be attending College in the following months. I am furthering my education in business and Human Resources.

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