Desiree Hernandez

**** **** ***

South Gate. Ca, 90280

Cell: 323-***-****

E-Mail: ad0053@r.postjobfree.com

Summary

I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities.

Experience

October2020 to Percent

FedEx Ground Vernon,Ca

Ops Manager II

● Ensuring efficient package sortation and compliance of administrative processes through the management of Package Handlers and administrative employees.

● Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity

● Analyzes operational performance through direct observation, interpretation of reports and collaboration with others. Determines opportunities for improvement of key metrics and executes action plans to achieve results

● Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials, Video Event Data Recorder (VEDR) coaching, and dock safety.

● Adapts quickly to change to meet dynamic business needs; Displays flexibility and appropriate sense of urgency, while leading and engaging employees in a positive and professional manner November 2018 to October 2020

FedEx Ground Vernon, Ca

QA Sr. Ops Admin

● Perform clerical and administrative functions. Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone calls.

● Reviews, researches and/or enters data in various systems to support respective functional area Compiles data and provides various regular and ADHOC reports to management for review and determination Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues.

● Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review Additional Quality Assurance/Loss Prevention essential functions.

● Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customers.

October 2009 to December 2015

Fed Ex Home Delivery Bell, CA

Package handler/seasonal admin associate

● Maintained small packages from one area to another.

● Diapered incoming packages to correct recipients throughout the facility.

● Maintained the front desk and reception area in a neat and organized fashion, made copies, sent faxes handled all incoming and outgoing correspondence.

June 2016 to July 2017

Coffee Bean & Tea Leaf Cop.

Supervisor

● As a supervisor I was responsible for the supervision of the Baristas in maintaining the quality of service and product.

● As a shift supervisor I opened and closed the store, order products and did inventory, end of the day sales, Customer service

● Lead a team and succeeded in customer service and in sales. February 2013 to September 2015

Outlaw custom Auto Body Shop Montebello, 90640

Administrative assistant

● Drafted meeting agendas supplied advanced materials and executed follow-up for meetings and team conferences.

● Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

● Maintained the front desk and reception area in a neat and organized fashion.

● Served as the central point of contact for all outside vendors needing to gain access to the building. Skills

● Microsoft Office proficiency

● Excel spreadsheets

● Self-directed

● Mail management

● Meeting planning

● Strong problem solver

● Resourceful

● Dedicated team player

● Strong interpersonal skills

● Data entry

Accomplishments

● Increased office organization by developing more efficient filing systems and customer database protocols.

● Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.

● Developed and implemented the company's first employee manual outlining all proper business procedures and office policies.

Education

East Los Angeles College Monterey Park, Ca 91754

Physical Therapist

I am currently still in college trying to get my BA in physical Therapy .

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