RHONDA MICHALSKI

**** *** ******, ******** *******, IL 60139 630-***-**** ad004k@r.postjobfree.com SUMMARY

Highly personable, self-reliant and results driven Customer Service Professional with a broad- based background in shipment management and business development. Proven ability to handle multiple challenges effectively. Handles high volumes and thrives in a fast-paced environment. Consistently deliver positive results to the satisfaction of both the company and the customer. Areas of strength include:

● MS Excel, Word, and Outlook

● Building Good Working Relationships

● Strong Communications Skills

● Working efficiently in a fast-paced environment

EXPERIENCE

Axsun Group, Burr Ridge IL

Dispatcher, August 2, 2021 – September 6, 2023

Dispatch Company drivers for local work and over the road. Handle driver’s payroll inputting their hours on a weekly basis. Create workorders for each move and when completed I close them out. I update IFTA and send to our corporate office. I use SAP System to input all the information on the moves the drivers do daily.

Trace the incoming moves on the rails and when grounded I dispatch the loads. Central States Trucking, Oakbrook IL

Dispatcher, 2017 – August 2021

Dispatcher for 14 local and over-the-road truckers for CST. Make sure the drivers E-logs are up to date on a daily basis. Terminate per diem empties that are empty at the customers for each SSL. Check the dispatches to make sure the drivers got lifted on to correct chassis and the deliveries have been completed. The system I use to dispatch drivers is Profit Tools and that is where the driver’s information is updated for each load and or empty. Set up appointments for drivers to get drug tested when they are due. In contact with rails when drivers are having issues. Send emails to SSL for termination of empties.

RHONDA MICHALSKI Page 2

MAERSK LINE, Oakbrook Terrace, IL 1989 – November 2016 One of the world’s largest container shipping companies operating in 130 countries. Multinational with a wide range of activities in the shipping, logistics and the oil & gas industries. Delivery Specialist, 2008 – Present

● Liaison between customers and all involved vendors/departments to ensure seamless transport of sensitive cargo of both military and commercial shipments.

● Coordinate railroads, depots and draymen to ensure service reliability and customer satisfaction.

● Research to determine most cost-effective routings and negotiated rates with local drayage companies.

● Handle Key Clients such as Wilton, Kimberly Clark, Bradford, Ford and Nike. Monitor movement and in constant communication with customer to expedite movement of shipments.

Supervisor Team Leader, 1993 – 2008

● Import Supervisor for Chicago location for six dispatch coordinators.

● Significantly increased customer satisfaction ratings by 60% expediting all shipments and ensuring high degree of accuracy on all documents.

● Trained staff in system upgrades (Dispatch, CDS, RKEM). BRIDGE TERMINAL TRANSPORT (A Maersk Line), Chicago, IL Dispatcher 1989 - 1992

Dispatcher for local and over-the-road carriers. Set up truckers daily to ensure timely delivery. EDUCATION

BOGAN HIGH SCHOOL, Chicago, IL, Diploma

PROFESSIONAL DEVELOPMENT

PEX Training

Philip Crosby Quality Management College

Participant - ISO9001 Certification Process for the Regional Dispatch Team Code of Conduct

Care Pro

Time Management

Industry Knowledge

Quality Service Skills

Management Skills

Hazardous Material (HazMat) Training

Fraud Detection, Corruption and Detection Skills

ASIC Interaction Skills

CPR Certified

RHONDA MICHALSKI Page 3

AWARDS

Quality Achiever - 2007, 2008

WOW Recognition Recipient - 2013, 2014

PROFESSIONAL AFFILIATIONS

Truckers Intermodal Association

HOBBIES

Bowling, Traveling, Animal Rescue

Contact this candidate