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Project Management Customer Service

Location:
Toronto, ON, Canada
Salary:
50k - 65k
Posted:
November 10, 2023

Contact this candidate

Resume:

KARAN

PATEL

647-***-**** Toronto, Ontario

ad004a@r.postjobfree.com

PROFILE

Construction project management professional with experience in managing projects, procurement, construction administration, design-build projects and cost and scope control. Sound knowledge about tender documents and tendering process, including statistical analysis and financial performance.

CORE COMPETENCIES

• Post-Secondary Education: College (Civil Engineering Technician) and Diploma (Civil Engineering)

• Thorough knowledge of all aspects of construction including technology, materials, methods, negotiations, engineering, estimating, budgeting, scheduling and safety.

• Strong knowledge of project management principles and practices, design principles and practices, construction activities, commissioning, drawings and specifications, trends, and developments in the use of materials and project delivery techniques.

• Solid understanding of contracting procedures, project approval processes, and procedures, and related government legislation in the areas of construction, fire codes, building codes, occupational health and safety requirements, and engineering codes.

• Ability to establish and maintain strong relationships with internal and external partners, design consultants, contractors, and vendors Excellent problem-solving, interpersonal, communication, writing, customer service, time management, and multitasking skills Ability to handle contractors, consultants, vendors, and situations requiring a high degree of tact and diplomacy.

• Ability to interpret contracts to find a solution and advance as necessary.

• Proficient in using business computer applications, including Bluebeam, AutoCAD, Word, Excel, ProjectWise, and MS Project.

• Ability to build and maintain effective relationships with consultants, contractors, community stakeholders, and government authorities.

• A meticulous and detail-oriented professional that can efficiently prioritize, organize and execute given tasks toward progressive culture.

EXPERIENCE

Project Coordinator August 2017- October 2021

K.P Construction

§ Collaborate with Senior Project Managers throughout all project phases to complete assigned project management tasks.

§ Assist in the development of project requirements, including vendor selection, project execution plans, scopes of work, and other project governance requirements to ensure technical excellence in the design stages.

§ Use established tools and reporting structures to maintain project controls, including financial, schedule, risks, changes, and information management.

§ Monitor and update project performance against baselines or metrics and identify any trends to ensure project success.

§ Managing all aspects of the project life cycle including preparing proposals and cost estimates, drawings review, document control, material take-offs, purchase orders and overseeing field operations.

§ Support in assembling the bidders list and support throughout the tendering process, assisting in the selection of trades.

§ Preparing financial framework, progress draws, monthly invoices and cost tracking and regular financial reporting.

§ Scheduling and coordination meeting within the project, between general contractor and consultant.

§ Coordinate and control design submittals for review and approval.

§ Issue contracts and purchase orders as directed by the project manager.

§ Formulating and managing project plans by defining deliverables, identifying and procuring necessary resources, identifying key milestones, reviewing project progress.

§ Provide assurance that construction activities are performed in accordance with written and approved policy, standards, programs and applicable procedures. Auto-CAD Drafter. May 2020 – October 2021

ArchMAX

Highly skilled with creating Technical drawing in 2D and 3D. Improved project efficiency by implementing standardized AutoCAD templates and libraries, reducing drafting time by 20% and increasing productivity.

Collaborated with a team of engineers, architects and other professionals to successfully complete a major infrastructure project, delivering over 200 finalised AutoCAD drawings on time and within budget.

Led the transition from manual drafting to AutoCAD software, training and supporting a team of five drafters, resulting in a 30% increase in drafting speed and accuracy.

. Effective attentive to detail, ensuring precision in measurement, dimension and annotation.

Shoppers Drug Mart. April 2022 – Present

Supervisor.

Sales and Retail Operations with extensive knowledge of retail operations, including sales techniques, inventory management, visual merchandising, and promotional strategies. Skilled at driving sales growth, optimizing store performance, and implementing effective retail strategies.

Excellence in Customer Service with Strong customer service skills with a focus on delivering exceptional customer experiences. Proven ability to handle customer inquiries, resolve issues, and ensure high levels of customer satisfaction.

Demonstrated ability to effectively lead and motivate a team of employees, providing clear direction, setting goals, and fostering a positive work environment to drive team performance and achieve operational objectives.

EDUCATION

Post-Graduation in Civil Engineering Technician. Graduation year: 2023 Seneca College, Toronto, ON, Canada

Completed course with Distinction.

Diploma in Civil Engineering. Graduation year: 2017 Vallabh Budhi Polytechnic, Gujarat, India

Grades: First-Class Throughout the course (Among Top-5%) REFERENCE

Available upon request.



Contact this candidate