Customer Service Pest Control
Resume:
Jaylon Johnson
Pasadena, TX *****
ad0041@r.postjobfree.com
Highly driven, disciplined, and focused individual offering more than 5 years of expertise, educated in proficient customer service care, sales, site management, marketing, and inspections. I am seeking to apply my talent, experience, confidence, and hard work, to drive success, and master all training requirements to become a premier performer within your franchise.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Pest Control Technician
GreenPower Pest Control - Dallas, TX
June 2022 to Present
• Inspect buildings, residential homes, attic spaces, and surrounding areas to locate infestations and determine most effective treatment.
• Prepare bait and set traps to capture and remove pests from client properties.
• Mix chemicals based on property and climate conditions to deliver optimal elimination and preventior efficiency.
• Safely, and efficiently apply pesticides to building interiors and exteriors.
• Provide courteous and attentive service, earning perfect (100%) satisfaction scores from clients on Thumbtack, and Google. Success helped company expand to new local markets all around Houston, and surrounding areas.
• Document and maintain records of all pest control applications, service receipts, travel logs, material usage and expenditures.
• Executed an average of 12-15 daily customer site inspections.
• Sold and gained 202 new customers for company within 12 months. Pest Control Business Owner
Attic Restorations - Pasadena, TX
August 2019 to June 2022
• Identified infestations through inspections of affected structures, both residential, and commercial.
• Provided state-of-the-art prevention techniques to eliminate pests from the interior, exterior, and attics of homes, for a permanent solution.
• Offered in-person, over-the-phone, and virtual bids while up-selling 95% of the closed contracts.
• Consistently produced results below estimated costs, and finished earlier than projected time on jobs.
• Determined extent of damage to property and structures, as well as optimal methods of remediation.
• Estimated costs, collected payments, and issued receipts to keep financial and client account accurate.
• Communicated with customers or possible customers, summarized the plan of action, and quoted the services required to offer a permanent solution.
• Calculated fumigant and chemical applications requirements based on the size of building and exterior footprint.
• Performed structural repairs or replacements, pest exclusions, and the use of pesticides or mechanical devices for the purposes of controlling or preventing infestations.
• Ensured safety procedures were followed for application and reentry.
• Removed and properly disposed deceased pests, after setting mechanical traps, baits, or glue boards.
• Built positive, strong relationships with clients.
• Worked to exceed client expectations, offering the most outstanding customer service possible.
• Made suggestions to clients on how to avoid pest problems when appropriate.
• Reported to client contact person before and after providing pest prevention services.
• Managed clients through company technology.
• Maintained 5 star reviews via lead generation services such as Thumbtack, Home Advisor, and Networx.
Pipefitter Helper
Performance Contractors - Deer Park, TX
July 2018 to August 2019
• Read blueprints to verify material needed, and location the pipe and material needed to be staged.
• Prepared, fitted and fabricated metal components.
• Heated, formed and dressed metal parts with hand tools, torch and arc welding equipment.
• Laid out, positioned, aligned and secured parts and assemblies with straightedges and combination square sand calipers.
• Cleaned and degreased weld joints and workpieces efficiently.
• Inspected tools for damage or wear to prevent injuries and accidents.
• Set up fire blankets in work area, to contain sparks, dust, and debris from grinding and welding.
• Rigged pipe to pull up in the work structure with a Chain Fall.
• Grind and cleaned supports and guides to prep for welding.
• Inspected, repaired, and tested fire extinguishers using hand tools, and monitoring devices.
• Dismantled extinguishers and examined mechanical parts, extinguishing agents, and replaced worn/ damaged parts.
Thermal Spray Technician
Integrated Global Services - Houston, TX
July 2017 to July 2018
• Read blueprints to verify material needed, and location the pipe and material needed to be staged.
• Prepared, fitted and fabricated metal components.
• Heated, formed and dressed metal parts with hand tools, torch and arc welding equipment.
• Laid out, positioned, aligned and secured parts and assemblies with straightedges and combination square sand calipers.
• Cleaned and degreased weld joints and workpieces efficiently.
• Inspected tools for damage or wear to prevent injuries and accidents.
• Set up fire blankets in work area, to contain sparks, dust, and debris from grinding and welding.
• Rigged pipe to pull up in the work structure with a Chain Fall.
• Grind and cleaned supports and guides to prep for welding.
• Inspected, repaired, and tested fire extinguishers using hand tools, and monitoring devices.
• Dismantled extinguishers and examined mechanical parts, extinguishing agents, and replaced worn/ damaged parts.
Rail and Transfer Technician
Katoen Natie - La Porte, TX
January 2017 to July 2017
• Worked in a fast paced Petrochemical environment, unloading bulks of plastic pellets from train cars into designated silos, in a timely productive matter by a four hose suction vacuum system.
• Verified documents using a 10-step Verification process, prior to unloading the train cars, to assure all cars corresponded with the designated Silos, according to the customer’s work orders.
• Assured appropriate PPE was present at all times before entering the plant
• Loaded and unloaded bulk, drummed, or bagged material by operations of a Forklift.
• Performed weekly maintenance on Forklifts, drum handling equipment, pumps, and hoses.
• Spoke with employees, and supervisors, assuring to understand instructions upon starting appropriate tasks.
• Understood and operated complex machinery and systems.
• Monitored gauges and pressure pumps throughout tasks to check safety and operational performance.
• Presented solid and hands-on experience in warehouse operations or production areas.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Obtained strong planning skills and the ability to be stress resistive.
• Applied Strong Critical thinking and problem solving skills before doing tasks. Lead Chimney Technician
Masters Services - Houston, TX
February 2016 to November 2016
• Offered bids based on the scope of work quoted, possibly up-selling, and closing larger contracts.
• Lead a crew completing tasks such as chimney sweeping, chimney cap installations, roof repairs, and wildlife removal, both residential and commercial.
• Repaired and maintained surface materials to make building exteriors weatherproof and waterproof.
• Maintained job site records, daily reports, delay requests and weather reports.
• Identified major repair and maintenance needs and notified management of concerns.
• Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
• Performed skilled and semi-skilled repairs to existing roofs, including shingle replacement.
• Counted, verified and manually unloaded incoming orders and shipments and placed materials in appropriate areas of warehouse.
Assistant Crew Chief
Critter Control - Houston, TX
July 2014 to December 2015
• Assured all members of my crew were equipped with Tyvek suits, respirators, hand gloves, safety glasses, and proper footwear.
• Assured that the required quantity of work materials, to successfully complete the jobs, were loaded before leaving to jobsites.
• Spoke with customers, explained the extermination process based on estimates, and closed jobs, possibly up-selling contracts.
• Maintained and drove company vehicles with a 20' enclosed trailer attached.
• Successfully lead and trained crew members on how to stage ladders, perform rodent exclusions, set traps, enter small attic spaces, and how to remove and install insulation.
• Planned the safest and most efficient ways to route heavy equipment, avoiding all possible hazards to workers in the area.
• Planned safest routes to stage ladders, before climbing to high elevations on both commercial, and residential structures.
• Troubleshot and maintained 24 horse power generators, and insulation hoppers. Education
High school diploma
Skills
• Pest Control
• Upselling
• Driving
• Service Technician Experience
• Vehicle Maintenance
Contact this candidate