Customer Service Medical Billing

Janet Ronning

**** **** *** **. ********, CA. ***38 • 209-***-**** • *************@*****.***

PROFESSIONAL SUMMARY

Reputation for maintaining records, files, and documents in a highly systematic, precise, and efficient manner. Thorough, detail-oriented, and committed to excellence. Ethics-oriented working style; known for exercising discretion and maintaining confidentiality. Proven ability to thrive in a fast-paced environment through advanced multi-tasking skills. Looking to learn new skills all the time.

EDUCATION

DOWNEY HIGH SCHOOL

Diploma 1990

DIPLOMA IN MEDICAL BILLING AND CODING

Bryant & Stratton College: Online – August 2022

RELEVANT COURSES

ICD Diagnostic Coding

Electronic Health Records

ICD Procedural Coding

CPT & HCPCS II Coding

Healthcare Terminology

Intro to Medical Office Support & Services

Anatomy & Physiology

Computing Skills

CORE COMPETENCIES

Report Generation

General Accounting

Communication

Customer Service

General Operations

General Administrative

Policy & Procedures

Time Management

Billing & Invoicing

PROFESSIONAL EXPERIENCE

Admitting Clerk, John C Fremont Healthcare February 2023 – September 2023

Answering phones, transferring patients to the proper extension, answering questions the patients have

Printing receipts for money taken for the co-pays, and checks and or credit cards.

Printing paperwork that patients will need to update their information, scan insurance cards for referrals

Checking patients in and out of their appointments

Chart preparation for the following day for patients, scan paperwork and information to medical records

Traffic Tech, California Traffic Safety Institute (CTSI) February 2022 – February 2023

Verify, enter, retrieve, copy, correct and update case information in files, computer records, and automated record-keeping systems

Use various computer programs to prepare document files, information, and correspondence related to the explanation of court policies and procedures

Receive and examine legal documents for the correctness of the information, conformity, jurisdiction, completeness, timeliness, and required supporting documentation before acceptance for action by the court

Followed procedures for updating and/or purging electronic files, scanning documents

Billing Specialist, McCormick Ambulance August 2020 – January 2022

Verified various insurance claim forms to send out to the proper insurance provider

Followed procedures for updating and/or purging electronic files, scanning documents

Complied and processed daily invoices for mailing to patients and providers

Used various computer programs to prepare document files, information, and correspondence related to the explanation of court policies and procedures

Sales Associate, PetSmart November 2015 – November 2019

Performed sales floor activities including merchandising and selling

Assisted customers with locating and choosing merchandise in all store departments

Completed stocking and informed management of low inventory when needed

Provided excellent customer service and handled customer transactions at cash register

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