Sharon Phillips

Customer Service Representative bringing top-notch skills in oral and written

communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Detail- oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Skills

Complaint resolution

Sales expertise

Professional telephone demeanor

Warehousing functions

Stocking and replenishing

Insurance practices

Verbal and written communication

Relationship building

Claims Processing

Documentation

Work History

2022-03 - 2022-09 Warehouse Worker

Christina Care Logistic Services, Newcastle, DE

Loaded, unloaded, and moved material to and from storage and production areas.

Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free. Performed general housekeeping and cleaning tasks. 2018-06 - 2021-06 Patient Care Coordinator

MedAssist, A Firstsource Co, Grove City, OH

Newark, DE 19711

614-***-****

ad003f@r.postjobfree.com

Assisted patients with completing necessary paperwork and forms to provide healthcare facilities

Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures. Facilitated communication between patients and Social services applying for Medicare

Contacting patients and insurance companies for payment on bill. 2017-12 - 2018-06 Collections Specialist

Arcadia Recovery LLC, Columbus, OH

Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Achieved performance goals on consistent basis.

Counseled debtors on payment options and arranged installment agreements.

Negotiated to collect balance in full.

Processed payments and applied to customer balances. Researched accounts and completed due diligence to resolve collection problems.

Used probing techniques to determine debtors' reasons for delinquency. Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes. 2013-12 - 2017-10 Customer Service Specialist

Alliance Data, Columbus, OH

Took payment information and other pertinent information such as addresses and phone numbers to place orders.

Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Resolved concerns with products or services to help with retention and drive sales.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Responded to customer requests for products, services, and company information.

Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

1971-09 - 1974-06 Thomas Jefferson High School

High school diploma

Data Processing Certification

1992-08 - 1995-06 Mental Health: Mental Health Services MHT.S.AAS Sinclair Community College - Dayton, OH

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