Heidi Mastin

952-***-****

ad0038@r.postjobfree.com

OBJECTIVE:

A career in the field in which I can utilize my strong analytical and problem solving skills WORK HISTORY:

*** ******** ******** ******* **21 - Present

Greyhound Customer Care Agent 2017- 2022

Report Clerk Greyhound ground transportation 2012 – 2017 Independent Living Skills Supervisor -All Home Caring, INC., Minneapolis, MN 2006-2012 Independent Living Skills Worker -Intrepid USA, Golden Valley, MN 2003-2006 Independent Living Skills Worker -Classic Care, Edina, MN 2001-2003 Administrative Assistant III -Medtronic Inc., Brooklyn Park, MN 2000-2004

● Facility Service Team {FST} Security

Customer Service Specialist -Health Partners Inc., Minneapolis, MN 1999-2000 Program Supervisor/Employment Counselor -Employment Action Center, Minneapolis, MN 1996-1999

● Functional Summary - Material Handler

● Prepare cartons for picking and packing

● Attach license plate tag to the carton

● Scan license plate tag with RF gun, transfer correct product from zones into the carton

● Verify the correct amount of product is in carton at the packing station, place packing slip in carton, and fill carton with air pillows as needed.

● Secure carton with tape and palletize as needed.

● Transfer cartons to shipping area by using a pallet jack

● Wrap pallets with stretch film prior to shipment.

● Other duties as assigned.

● Functional Summary- Report Clerk

o Report Sales

o Report and file all paperwork

o Update and maintain employee files

o Balance books

● Functional Summary- Independent Living Skills

● Maintain a Staff 5-7 Independent Living Skills workers

● Coordinated with Hennepin County Service coordinator for monthly contact & keep them updated on clients 90 days vendor/care plans for all clients

● Implemented performance appraisals, disciplinary progressive actions, and program development

● Supervised quality checks with our homemaker’s

● Maintain 60-90 day homemaker supervisor visits in client homes

● Assist vulnerable {mental & physical} adults with daily tasks so they can live independently at home

● Maintain appointments, legal, hospice, doctor

● Assist vulnerable adults with errands; grocery shopping and other outings

● Provide money management classes, Self-help activities and socialization

● Maintain boundaries in a creative way to assist mental health clients with their lives in a holistic environment

● Functional Summary- Administrative, Security, Customer Service

● Improve Sales Zone link by adding insurance component

● Organize and maintain inventory for all Cardiac Surgery businesses, clinical papers, audiovisual & printed materials

● Provide communications with all Cardiac Surgery businesses and marketing departments for new hire trainees to send new hire pre-study materials

● Plan and coordinate sales agendas and training materials

● Data entry using Saba Learning Management System

● Maintain sales training records

● Welcome all employees, contractors and guests to the facility

● Confirmed that all employee badges are visibly displayed, and supply contractors and guests with temporary security badges

● Maintain mailroom facility, office supplies, shipping/receiving, faxing, and provide copying & mailing support

● Assist Human Resources Department with interview scheduling

● Managed and re-direct multi-line switchboard calls

● Processed a large volume of insurance claims with a high levels of detail and accuracy

● Coordinated fifteen doctor’s appointment for Neurology & Cardiology patients

● Maintained medical records for three different departments

● Assisted clients with questions and concerns

● Performed administrative, office, and receptionist support duties

● Supervised 8-10 professional and clerical staff members in providing welfare-to-work services for eligible participants

● Organized, implemented, and evaluated weekly office operation

● Developed, scheduled, and facilitated employee personnel training

● Implemented performance appraisals, disciplinary progressive actions, and program development

● Co-facilitated group presentations of 18-20 participants on job seeking skills, life skills, and soft skills

● Recruited, interviewed, matched, and referred candidates for employer job request with a case load of up to 100 participants

● Referred job seekers to community agencies for related services in education, training, counseling, and special employment needs

● Committee member assisting Resources, Incorporation with their diversity task force

● SKILLS

● Demonstrate ability for leadership and motivation in recruiting and training personnel

● Excellent customer service, team building, interpersonal and diversity skills

● Demonstrate ability for leadership in planning and implementing various components for the diversity management in strategies, goals and objectives

● Highly developed supervision, interviewing, co-facilitation, conflict resolution, and consumer satisfaction skills

● Experience in administrative, organizational, and communication tasks EDUCATION

CompTIA A+ September 2022

A+ certified in Informational Technology Resource Center - Minneapolis, MN 2015 to 2022 Minnesota Graduate School of Theology - PHD- Pastoral Clinical Counseling 2014 Master of Arts in Biblical Counseling 2010

Metropolitan State University-Bachelor of Arts in Psychology and Ethnic Studies 1994 Minneapolis Community College-Associate of Arts in Liberal Arts, Psychology and Human Services 1992

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