Corrina D.

Padilla

**** ***** ***** *****, *. Las Vegas, NV

89031

702-***-****

ad0011@r.postjobfree.com

A self-motivated individual with over 15 years of experience in customer service and customer satisfaction. Possess exceptional ability to build productive relationships, meeting deadlines and management needs assessment, meeting quality standards for services and evaluating customer satisfaction. Knowledgeable of principals and process of providing customer and personable services.

Experience

11/2022 - PRESENT

SPECIALIST – LEVEL 1- Venetian Resort & Casino, Las Vegas, NV

• Responsible for receiving inbound calls and messages from guests and directing calls to the appropriate departments

• Responsible for contacting and communicating hotel/casino guests within the resort as needed

• Schedule wake up calls, offer special services a needed or requested by guests, resorts services management and hotel management

• Review arrival messages for guests and provide essential information for hotel check-in procedures

• Provide guest services tasks to include answering incoming calls/texts, guest inquires and directing them to the correct location within the property, confirming baggage and transportation requests and processing in-house guest requests 10/2020 – 11/2022

Laid off/Unemployed due to Pandemic

02/2020 – 10/2020

PBX OPERATOR – The STRAT Hotel & Casino, Las Vegas, NV

• Answered heavy multi-line incoming call for hotel and casino and provided property information to guests.

• Dispatched calls to engineers for work orders to guest’s rooms and input work order’s in Spok system.

• Assisted front desk in inputting wake up calls for hotel guests and made sure wake up calls were dispatched.

• Assisted casino host’s with checking them in and out of work each day,

• Placed calls to security for any guest’s and employees’ emergencies.

• Used overhead paging system throughout casino floor. 05/2011 – 02/2018

PBX OPERATOR – Caesars Entertainment, Las Vegas, NV

• Responsible for answering and directing all incoming calls through LMS phone system for a 3,000+ room hotel/casino resort

• Provide information on property amenities and events to callers 2

• Answer guest inquiries and respond the guest complaints.

• Responsible for operating switchboard equipment to communicate incoming, outgoing and interoffice calls

• Responsible for taking messages and/or page Executives, staff members, and/or patrons as appropriate as necessary

• Utilize property radio system to connect various departments and staff Skills

• Excellent communication and customer service skills and works as a team player

• Excellent ability to work under pressure and work in a fast-past environment.

• Able to take on new tasks and always willing to cross train in other departments

• Systems Used: Spok, Hot Sauce, LMS and Dispatch Radio

• Knowledgeable of MS Office Programs. Type 35 WPM Education

MAY 2012

California Alternative High School – Received GED Certificate References

Available upon request