Jessica Slone

Louisa, KY *****

ad000o@r.postjobfree.com

+1-606-***-****

• qualities I will bring to the team... I worked with a bright set of people from whom I've learned so much. I was already fairly knowledgeable in the customer support, and tech department.

• I want the opportunity for something a little different than what I've been doing for so long.

• I've worked with a few different teams, small ones even bigger teams. I love the whole dynamic of being part of something. Someone depending on me for us to succeed.

• I am a people person for sure! I make more connections worldwide with access to do so from working from home... I love it!

• I am the best person for this job, I am confident in that, I am already knowledgeable in remote positions. What I haven't already learned I can't wait to learn even more! Authorized to work in the US for any employer

Work Experience

Help Desk Technician

Stefanini (Routone) - Louisa, KY

November 2022 to November 2023

Level 1 help desk technician -

I assisted dealers and dealerships with their Routeone dealer accounts. Also, we assisted them with their econtracting. Anything from account passwords to the contracting process electronically. Help Desk Technician

GC Services - Huntington, WV

January 2021 to October 2022

• help employees with any issues with their accounts online with their work, issues with their bank accounts any other issues the caller might have.• tech. support- trouble-shooting - problem solver - team player - working with my team consistently figure out any issues caller us having! There is nothing that I cant do with a computer not a problem can not help figure out. C.S.A

2-10 Home Buyers Warranty - San Antonio, TX

January 2019 to January 2021

Assist customers with their products and services as well as any account issues or password resets. Trouble shooting, data entry and more

Education

GED

Skills

• Help Desk (6 years)

• Technical Support (5 years)

• Desktop Support (6 years)

• Microsoft Windows (10+ years)

• Software Troubleshooting (5 years)

• Network Support (5 years)

• Operating Systems (5 years)

• Computer Networking (5 years)

• Troubleshooting (10+ years)

• Team player, Teamwork, Problem- solver, Awesome work Ethic, works perfect in remote setting, self motivated and organized, Dependable, Excellent Time perspective, Adaptability, Customer Service, buildspeople up, Loves helping others learn about technology, Communication, understands importance of a team effort, likes to learn new things, appreciate constructive feedback, prides myself in doing the job right. Enjoys being part of the team and so much more. (6 years)

• some management and shadowing (3 years)

• Citrix (3 years)

• IT Support (5 years)

• Android (10+ years)

• Active Directory (5 years)

• Above average speed 50 wpm and over 250 cpm and over (10+ years)

• Customer service (10+ years)

• Windows (10+ years)

• Computer skills (10+ years)

• Typing (10+ years)

• Computer literacy (10+ years)

• Sales (3 years)

• Time management (5 years)

• Phone etiquette (10+ years)

• Salesforce (3 years)

• Filing (5 years)

• Customer support (10+ years)

• VoIP (5 years)

• Conflict management (6 years)

• VMWare (5 years)

• Retail sales (5 years)

• Communication skills (10+ years)

• Microsoft Excel (5 years)

• Data entry (6 years)

• Microsoft Office (5 years)

• English

• Authentication (10+ years)

Certifications and Licenses

CompTIA Security+

CompTIA Network+

Contact this candidate