Technical Support Technician
Resume:
Tallahassee, FL *****
*****@*****.***
Quint Gerteisen
Objective
To obtain a position within the IT Field that would challenge me, while allowing my employer to
gain from my technical training, troubleshooting and networking experience.
Work Experience
DEP – Department of Environmental Protection
Distributed Computer Systems Specialist June 2013 - Present
Provide superb technical system and user support by responding to calls, email, and personal requests for technical support.
• Establish, maintain, and increase client satisfaction through professional, courteous, and caring service.
• Document, track, and monitor problems to ensure a timely resolution.
• Help users with understanding the software,hardware and how it works.
• Offer guidance and help users solve common IT problems.
• Document issues and follow up with clients.
• Know when to redirect problems that require an onsite solution.
• Use remote control tools to control a user’s machine to troubleshoot problems.
• Resolve technical problems, detect patterns of issues, and coordinate with staff regarding persistent problems.
• Assist other Technical Support Specialists in troubleshooting difficult or time-sensitive problems.
• Monitor NOC alerts and, as necessary, coordinate further action.
• Maintain your knowledge and expertise by learning new and evolving technologies and by achieving appropriate industry and professional certifications.
• Contribute to company vision and direction by helping improve technical practices, as well as choosing key technologies and issues to address as we grow.
Unisys Field Technician, Dell Technician January 2010 – May 2013
Troubleshoot and Repair Tablets, Laptops, Desktops at residential, commercial, state and government offices throughout Florida and Georgia.
Qualxserv Field Technician, Dell Technician March 2008 – January 2010
Troubleshoot and repair Tablets, Laptops, Desktops.
Troubleshoot and repair Lexmark printers.
Provide off-site troubleshooting, repairs and phone support for residential and commercial.
CompuCom Computer Field Technician July 2005 – March 2008
Troubleshoot, imaging and repair Dell and HP Servers, Desktops, laptops, Printers,
Card Readers, Check Readers and Validators for Wachovia Banks and BB&T Banks.
Education
General Education Degree, Tallahassee, FL 1995
Certifications, credentials and awards
MCP, Computer Tutors (2000)
Network+ Certification (2002)
A+ Software and Hardware Certification (2007)
Tablets, Laptops, Desktop, Servers (2007-2014)
Technical Skills
Proficient in Installing, Setup and Troubleshooting
OneDrive, One Drive for Business All versions
Adobe Reader, Acrobat 9-DC
IE, Edge, Firefox, Chrome All versions
Windows XP, 7, 8, 8.1,10
Microsoft Office 2007, 2010, 365, 2016
Skype, Skype for Business All versions
Imaging
Norton Ghost All versions
RAID All versions
Java All versions
Active Directory
Android, Apple Smart Phones
Installing, Setup and Troubleshooting Lexmark, HP, Dell, Brother,
Canon, Brother, Toshiba printers.
Personal Skills
Detail oriented team member.
Ability to learn quickly in challenging environment.
Desire to succeed and produce quality work.
Ability to multi-task.
References
Available upon request.
Contact this candidate