Customer Service Representative

CIERA MARCANO

**** ***** ******, *********, **** 44104//Mobile: 216-***-****//Email: ciera ****.**@*****.***

SUMMARY OF SKILLS

Possess all of the following skills: Extraordinary customer service, able to multi-task, exceptional phone etiquette, computer and software literacy, great adaptability, Positive, motivated team player and always eager and willing to learn. Familiar with medical procedure (HIPAA), billing and medical terminology.

EDUCATION

Business Administration – Associate’s Degree Currently Attending

Cuyahoga Community College – Cleveland, OH

General Studies- Diploma

Clinical Health Career - Certification 06/2011

Promise Academy – Cleveland, OH

EXPERIENCE

Business Owner 02/2016-03/2017

F.A.C.E.D Beautie Bar

I was the owner of a small Beauty Bar where i am an Licensed Esthetician. I offer services specializing in Skin.On a daily basis i performed Facials, body waxing, eyelash extensions. Im also a Makeup Artist which is another service that i performed. Some of the things that i did to Keep up with my business was keep track of my Daily income. I was responsible for keeping up with making the prices for all my products that were being sold. Also responsible for Marketing, ordering supplies from distributors. Keeping a good relationship with customers and suppliers. Scheduling and phone Etiquette. I managed to keep up with running a small business.

Customer Service Representative 10/2015-04/2016

Revenue Group Cleveland, OH

Outbound calling To current customers and insurance agents who have loans with our company, seeking proof of homeowners insurance and verifying the accuracy of current policy information. Furthermore creating bills for unpaid policies and requesting any changes to policies. In addition to maintaining a daily quota and handling any escalated phone calls from irate customers. Also handling incoming calls from customers who are requesting information about their loans or returning a call to provide information.

Customer Service Representative 02/2014-04/2015

Dial America, Middleburg, OH

Assisting members in locating medical physicians and medical facilities affiliated with their insurance provider. Excellent phone etiquette and customer service with handling billing issues, explaining medical benefits to potential and current members, providing members with prescription drug benefits, accurately documenting into computer programs, and maintaining proper average for calls.

Cashier/Customer Service 02/2013 – 08/2013

McDonald’s, Cleveland, OH

Assisting customers with orders, operating cash registers and credit card machines. Fielding customer’s questions and complaints, and providing superior customer service in all situations.

Cashier/Customer Service 12/2010 – 07/2011

Panera Bread, Mayfield Heights, OH

Assisted customers with orders for bakery and café areas, greeting customers, ringing up purchases, and answering questions about products and merchandise. Responsible for stock and inventory, maintaining a clean and sanitary work environment, and properly implementing store closing procedures.

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