Project Customer Service

Toritseju J. Nanna (TJ)

**** **** ****** *****

Lawrenceville, GA 30045 Cell: 404-***-****

E-Mail: *******@*******.***

OBJECTIVE To contribute my skills and abilities as a Software Quality Assurance Test Engineer, a Business Analyst, Quality Assurance Analyst (Business Analyst/Tester) at Entry Level IT where my knowledge and experience can help in the Organization’s growth.

I am a strong analytical and logical thinker with a penchant to think outside the box, very creative, flexible and a great team player used to working in diverse environments and always willing to learn and update on his skills.

I have very strong computer skills (Excel, Word, etc.) as well as the basic knowledge of hardware and software.

I am very professional and have worked in customer service for a long time, therefore very professional and trained in dealing with customers.

I live in the Atlanta area which is within commuting distance of the job.

COMPETENCIES

Exceptional analysis skills with an ability to transform the needs of business users and stakeholders into functional/technical requirements.

Adept at preparing business requirements documents, defining project plans, writing system requirements specifications, and delivering project/status reports.

Worked with teams to examine and solve business problems by accurately analyzing the needs of clients and helping them achieve improved quality and value for their customers.

Excellent communication skills with a results-oriented attitude.

Proactive team player with demonstrated problem solving and analytical reasoning abilities.

Experience in management of requirements throughout the Software Development Life Cycle (SDLC).

Possess reasonable understanding of relational databases, writing simple SQL queries and creating tables.

WORK EXPERIENCE

Baxalta/Shire, Social Circle, Georgia (Wipro limited) October 10, 2016 – Present)

MES Validation Engineer (For a Start-Up Biotechnological Company)

Validation of Pharma MES system in accordance with Quality Standards and Practices.

Computer system validation in the MES package implementation in the Electronic Batch Management (EBM) system

Documenting test cases system and integration testing

Implementing Electronic Batch Records, computerized weighing, packaging systems etc.

Support the qualification process of Electronic Batch Record Management system

Configuration and support on the Shopfloor with Siemens XFP Simatic IT

Responsible for test and validation of the Siemens XFP MES system and validation effort with a team of local as well as geographically separated support team

Generate Validation Package deliverables including Validation Plan, Qualification documents for EBM software following cGMP, FDA and other quality standards and processes

Interact with various customer teams including supply chain, quality assurance and process and manufacturing experts

Ethicon (Johnson & Johnson), Cornelia, Georgia/ Ethicon Athens, Georgia (June 13, 2013 – October 7, 2016)

MES Specialist (For a Start-Up Medical Device Industry)

Create and design custom-made barcode labels for products from scratch toward the implementation in a brand new manufacturing plant

Write parameters and PLC recipe tags for equipment and assign IP Addresses to PCs, printers and equipment in the new plant

Provide first-level support for hardware or software failures related to Computer-Integrated Manufacturing (CIM) and Manufacturing Execution Systems (MES) like Camstar and Label Verification

Support end-users of the CIM / MES Systems on the day-to-day operations

Support the CIM and MES Engineers in design and development of systems modifications

Work on Camstar MES operating in Oracle

Experience with Electronic Batch Records and working knowledge of business system master data (LIMS)

Using the Camstar MES Manufacturing Production database to record real-time transaction data such as active work in progress (WIP) product data.

Train regularly on the company's Compliance Wire e-training system

Adhere to ETHICON Production System (EPS) Principles and Rules

Interface with appropriate manufacturing representatives, engineers and SMEs (Subject matter Experts) to ensure a smooth-running process

Product validation, test method validations, equipment installation and qualification, process and equipment monitoring, data collection, supplier support and project documentation in MES through the IQ, PQ and OQ phases of the project.

Performed and supported Computer System Validations (CSVs) during the project.

Interfaced with vendors in procuring the right MES equipment in hardware and software.

Interfaced with customers in the plant who would be using the MES System, supporting and training them.

Carenet Pregnancy Resource of Atlanta (August 2012- May 2013)

IT Specialist

Keep up-to-date inventory of hardware and software

Keep an up-to-date record of the technology skills of staff members

Install firewall to protect systems and data on computers

Networking of all computers, day-to-day network management and troubleshooting chores

Track software licenses to guarantee that all software in use is owned by the Center

Develop a backup and recovery plan to quickly recover the IT systems in case of system failure and maintain backup files regularly

Integrate databases into IT service and communication processes

Manage network security of the Center

Train staff and volunteers on how to use the network and how to protect their computers from viruses

Update and upgrade computers and peripherals regularly

Document hardware configuration and mission critical software information

Designed, created and wrote the first Newsletter of the organization

Created, designed and operated the social media structure of the organization

Troika Technologies, Decatur, Georgia (December 2008- July 2012)

Software QA/Test Engineer

Responsibilities include:

Performing Functional, Regression, Black box and Back end testing manually on a wide range of Windows and Web-based applications.

Developing and executing Test Cases

Using Quality Center for defect management.

Using Microsoft Excel spread sheet to update the Test Case Matrix.

Routinely participating in information-gathering sessions with business and system analysts, project managers and developers to gain a throughout understanding of test requirements and to determine priority of tasks and defects

Collaborating with software engineers on the resolution of issues

Documentation and User Manual Preparation

TSYS Inc., Alpharetta, GA (June 2010- September 2010 Part-time)

Business Analyst

Requirements gathering, implement new clients and programs

Provide program design/solutions, consultation and definition

Configure and test program changes

Provide guidance during testing phases(QA/UAT)

Documentation

Gathered business requirements by conducting detailed interviews with business users, stakeholders, and Subject Matter Experts (SME’s)

Communicated and interacted on a regular basis with the project manager and development team during different stages of the project

Managed schedules and collaborated with different teams working on the project

Prepared project progress reports and status reports and submitted to the management on an ongoing basis

Ciba Vision Corp. Duluth, GA (2006- 2008)

MES (Manufacturing Execution Systems)

Management of data by informing management about jobs in production, in queue or waiting to be scheduled.

Management of resources- registration, exchange and analysis of resource information to help prepare and execute production orders with resources of the right capabilities and availability.

Scheduling production processes to meet production requirements.

Dispatching production orders by batches and work orders.

Collection, storage and exchange of production data, equipment status, material lot information and production logs in database.

Production performance analysis by creating useful information out of the raw collected data about the current status of production, like Work In Progress (WIP)

EDUCATION Master of Science in Information Technology

Southern Polytechnic State University, Georgia, USA

Bachelor of Arts in English

University of Benin, Nigeria

Postgraduate Studies in mass Comm.

University of Lagos, Nigeria

SAP Consultant

CERTIFICATIONS A + Certified Technician

COMPUTER Programming Languages: Visual Basic, XML

SKILLS Operating Systems: Windows

Office Tools: MS Office Suite, Lotus Notes, SharePoint, Windows related software

Web Development Tools: Adobe Photoshop

Databases: MS Access, SQL Server

Hardware: General PC setup and configuration, Server 2003 configuration, TCP/IP, Router & Printer Setup.

ACADEMIC Video Rental System

Designed and implemented a database system for a Video Rental Store, which tracked videos rented as well as customer and employee information. Technical environment: Html

Parts inventory Program

Designed and implemented a program which kept track of a parts inventory system.

The program updated the database of parts and their prices by adding, deleting and/or changing records. Technical environment: Visual Basic 6.0

PROJECTS

Project Hurricane (With Ethicon, Johnson & Johnson above)

Project BAX-EBM (With Baxalta/ Shire above)

Software Project Management (Library Circulation System)

Managed, designed and developed a software system that automates basic functions for a university library, granting privileges to various levels of users.

Lab Information and Work Order Request Designed a system and software to facilitate work order requests for Southern Polytechnic State University’s computer lab.

Dealt with the documentation, SDLC, and testing of the software.

Other Skills: German Language

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