Jacqueline Nicole Ruffo

Austin, TX - 210-***-**** - aczzyc@r.postjobfree.com

Education Texas State University; BA Communication Studies with a minor in Mass Comm. PR.

Experience

Internships Fluent Campus Ambassador, Social Media Marketing Intern Fall 2012-Fall 2015

I worked on Social Media Marketing campaigns for ESPN, Bravo TV, Kotex, Kellogg, Zipcar, and Coca Cola. I was in charge of posting social media content as well as planning, promoting and executing events on campus.

Work

Employee Relations Specialist, previous HR Operations Specialist at SHI International Corp.

Austin, TX April 2016-Present

•Organize and update employee files, track employee progress, noting promotions, policy violations etc. and

documenting accordingly

•Receive and effectively handle employee complaints, escalating complaints to the level of disciplinary or legal action when necessary

•Update employees with any changes in company policy, respond to employee violations of policy and resolve conflict in the workplace

•Facilitate the firing, separation process and administer severance

•Conduct Exit Interviews from employees who voluntarily leave, identify trends and collaborate with leadership to relay feedback and action plan

•Process new hire paperwork and conduct new hire presentation

•Assist in LOA, FMLA, and Short Term Disability benefits

Assistant Department Manager at Nordstrom

Austin, TX June 2015- April 2016

•Manager sales floor of 20+ employees

•Prepare sales and customer relations reports by analyzing and categorizing sales information

•Maintain inventory

•Assist employees with general HR questions/issues

•Attract customers by originating display ideas and following display suggestions on sales floor

•Drive sales by demonstrating merchandise and products to customers

•Assist the Department Manager and Store Manager in any other areas needed

•Help customers by providing information; answering questions; and obtaining specific merchandise requested

Sales Associate and Sales Support at Tory Burch

San Marcos, TX June 2014-2015

Leadership

Zeta Tau Alpha Sorority: Recording Secretary 2012-2013, Parents Relations Chair 2012-2013, Corresponding Secretary 2013-2014, Treasurer 2014-2015

Rho Lambda Greek Honor Society 2013-2015

Zeta Tau Alpha Austin Alumnae Chapter Secretary 2016-2017

Zeta Tau Alpha Assistant New Member Advisor 2017-2018

Zeta Tau Alpha Austin Alumnae Chapter Historian 2017-2018

References Available Upon Request